Financial Sustainability in Aged Care

Strengthening core systems to ensure financial stability in aged care
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ABOUT THIS EVENT

Event Overview

The Financial Sustainability in Aged Care stream offers a strategic, future-focused view of financial viability in the aged care sector. This session explores a range of sustainable models: from diversified funding and cost optimisation to innovative technologies and operational efficiencies.

  • Leveraging data and digital tools to enhance financial decision-making
  • Building resilient operational models for long-term sustainability
  • Reducing financial waste through strategic management and planning
  • Implementing transformative innovations that reduce costs while protecting organisational identity

19 - 20 June 2025

ICC, Sydney

Top Speakers

Liz Hefren Webb
Liz Hefren-Webb
Aged Care Quality and Safety Commissioner
Aged Care Quality and Safety Commission
The Hon John Ajaka
The Hon John Ajaka
Chairman
My Guardian - Aged & Disability Care
Chantal Velasque
Chantal Velasque
Head of Data & Analytics
Uniting
The-Nguyen.webp
Be Nguyen
Managing Director
Greenhill Aged Care
Laura Camish
Laura Camish
General Manager Quality & Compliance
Home Caring
Dmitry Shibanov
Dmitry Shibanov
Independent Non Executive Director, Chairman of the Board
Beata Homecare
Stephen Becsi
Stephen Becsi
Chief Executive Officer
Apollo Care
Imtiaz Bhayat
Imtiaz Bhayat
Chief Information Officer
Regis Aged Care
graeme
Graeme Wickenden
Chief Financial Officer
MiCare
Rachael Cook
Rachael Cook
Chief Executive Officer
Inclusee
mark
Mark Broadhead
Executive Director - Finance, Property & Information Services
Wesley Mission
Cameron McPherson
Cameron McPherson
Chief Executive Officer
Medical and Aged Care Group
Marjon Wind
Marjon Wind
Non- Executive Director
MiCare
Andrew Stephens
Andrew Stephens
GM Finance / Deputy Chief Financial Officer
BaptistCare
Salvatore Trimboli
Salvatore Trimboli
Chief Information Technology Officer
TLC Healthcare
Analou
Analou Cariaga
General Manager - Quality, Safety, and Risk
Anglicare Sydney
Ben Gatehouse
Ben Gatehouse
Dementia Clinical Nurse Consultant
Mercy Health
Saviour Buhagiar new
Saviour Buhagiar
Director of Senior Services
Uniting
Veronica Jamison
Veronica Jamison
Chief Executive Officer
Shepparton Retirement Villages
Daryl Sahli
Daryl Sahli
Chief Executive Officer
Right at Home
Kristopher McMurdy
Kristopher McMurdy
National Director of Operations
St Vincent's Care
Aldrin Garcia
Aldrin Garcia
Director of Consumer Care and Services
Christadelphian Aged Care
Johannes Brockhaus
Johannes Brockhaus
Chief Executive Officer
Buckland Aged Care Services
Kaele Stokes
Kaele Stokes
Executive Director Services
Advocacy & Research, Dementia Australia
Ben Williams
General Manager, Aged Care
Calvary Health Care
Tamar Krebs
Founder & Chief Experience Officer
Videri Australia
Joe Azzi
Chief Executive Officer
Leigh Place Aged Care
Nick Moutos
Chief Financial Officer
Columbia Aged Care Services & Facilities
Luke Trani
Chief Executive Officer
Trilogy Care
Adam Priest
Head of People & Culture
Southern Cross Care
Lauren Croiset
Head of Growth and Community
Happy Valley Home Care
Beverly Baker
President
Older Women's Network NSW
Shelly Fletcher
Change Maker
Honey Bee Homes
todd
Todd Yourell
Chief Executive Officer
St Andrew's Village Ballina & Byron Bay
Courtney Forrest
Chief Operating Officer
Arete Health Care
Alissa Walsh
Chief Performance Officer
Apollo Care
Dr Richard Rosewarne
Chief Analyst
Apollo Care
michael_rasheed
Michael Rasheed
Executive, People and Culture
Southern Cross Care
adam_green
Adam Green
Chief Financial Officer & Executive Manager
Growth, ACH Group
tracey_green
Tracey Green
Director of People and Culture
Wesley Mission Queensland

Aged Care Financial Sustainability

Speakers Agenda Plenary

Akolade opening

Welcome to Country

Opening remark from the Chair

Veronica Jamison

Chief Executive Officer
Shepparton Villages

Keynote Address: Turning Aged Care Reforms into Strategic Growth Opportunities

  • Aligning organisational expectations with the New Aged Care Act to empower the workforce in achieving compliance excellence
  • Strengthening leadership capabilities to drive seamless organisational transformation and restructuring, enhance service delivery and sustain high-quality care

Rosy Walia

Chief Executive Officer
Multiculturalcare

From Vision to Reality: Creating Capacity in the Aged Care Workforce

  • Creating capacity and achieving transformative process improvements and cost savings by integrating IQ’s Capacity Method
  • Unpacking how IQ Capacity Method overcomes the pitfalls of traditional Lean Management approaches
  • Exploring practical strategies in applying IQ approach to optimise processes, engage staff, and improve care delivery in aged care settings

Deborah Holtham

Chief Strategy Officer
IQ Life

Diana Bevington

Chief Executive Officer
Bevington Partners

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

  • Understanding the concept of a relational system of care and the essential components required to operationalise its processes
  • Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
  • Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Panellists:

Joan Hughes

Chair
NSW Ministerial Advisory Council Ageing (MACA)

Panellists:

Robert Fitzgerald

Age Discrimination Commissioner
Australian Human Rights Commission

Craig Gear

Chief Executive Officer
Older Persons Advocacy Network

Partner thought leadership: Comprehensive risk reduction in Aged Care: Integrating physical and psychosocial screening with e-Learning solutions

  • Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
  • Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
  • Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all
Victor Ahipene

Victor Ahipene

Chief Executive Officer
Suremploy

Morning refreshment

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Doug MacColl

Chief Financial Officer
Scalabrini

Innovative strategies

Keynote address: Strengthening fundamental mechanisms to sustain financial sustainability

  • Discussing why financial sustainability is a consequence of a series of small steps and money is a follower not a leader
  • Highlighting why good financial results start with people, the right culture and Board composition to support growth or recovery
  • Focusing on data intelligence and examples of best practice covering data pathway
  • Learning from others and the important to give and not just take

Doug MacColl

Chief Financial Officer
Scalabrini

Case study: Integrating unique operational process that fosters financial longevity

  • Aligning budgeting and planning processes with current reforms to drive sustainable growth and remain agile in constantly evolving sector
  • Identifying key risks facing the organization and exploring structured approaches to effectively manage and operationalise those risks
  • Clarifying the organisation’s strategic direction and reinforcing a key message or insight for the audience to take away
Faye Spiteri OAM

Faye Spiteri

Chief Executive Officer
Fronditha Care

Networking luncheon

Case study: Driving Sustainable Growth: Harnessing data, strategy, and partnerships for excellence in aged care

  • Cultivating a culture of continuous improvement through data-driven insights and KPI measurements
  • Developing strategic sales and marketing approaches to enhance organizational reputation and strengthen client trust and engagement
  • Balancing data-driven decision-making across staff, clients, and business operations to optimise service delivery and operational efficiency
  • Expanding business growth through strategic partnerships by leveraging collaborative projects

Glen Kilpatrick

Chief Growth Officer
Trilogy Care

Case study: Healthia: Building a sustainable financial model for small scale living in residential aged care

  • Integrating efficient staffing models to increase skill, care coordination, optimisation of rostering and reduce agency reliance
  • Designing home centered building models as a method of leveraging the funding reform opportunities via higher RADs
  • Building strategic partners with local health networks to improve care continuity and access additional funding streams

Adam Green

Chief Financial Officer
ACH Group

Fireside chat: Leveraging brokerage partnerships in home care to streamline operational processes, meet compliance and decrease financial waste

  • Reducing administrative burdens and meet compliance requirements by streamlining operation processes through brokerage process
  • Enhancing workforce accessibility, management and coordination to increase client engagement and reduce financial spending
  • Addressing common concerns of brokerage and strategise on effective methods to implementing in one’s own organisation

Moderator:

Panellist:

Fonda Voukelatos

Deputy Chief Executive
Uniting AgeWell

Lauren Croiset

Head of Growth and Community
Happy Valley Home Care

Afternoon refreshment

Roundtable discussion

Navigating financial sustainability under the New Aged Care Act

Tracey Shearer

Managing Director
August Consulting

Leveraging data for better informed financial decision making

Faye Spiteri OAM

Faye Spiteri

Chief Executive Officer
Fronditha Care

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Registrations opens

Opening remarks from the Chair

Veronica Jamison

Chief Executive Officer
Shepparton Villages

Opening keynote: Contemporary insights of the Aged Care Nursing Workforce

  • Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
  • Assessing nursing aged care careers in comparison to other nursing careers
  • Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin

Chief Executive Office
Australian Primary Health Care Nurses Association

Fireside chat: Reimaging the aged care workforce to deliver coordinated and efficient care services

  • Addressing the importance of a clear vision to achieving high quality care delivery and long-term financial viability
  • Creating a teaching aged care facility with a multidisciplinary team approach
  • Building future of workforce for the Health System where older people and stakeholder’s benefit

Moderator:

Panellist:

Viv Allanson

OAM, Chief Executive Officer, Director of Care
Maroba

Rachel Hollis

General Manager People and Culture
Maroba Caring Communities

Virtual international Case Study: Navigating policy, regulation and care issues in Canada to enable high quality care across the continuum for older Canadians

  • Examining Canada’s new National LTC Standards to enable safer, high quality, long term care for its rapidly ageing population.
  • Discussing Canada’s use of the InterRAI Assessment System to drive system improvements.
  • Understanding the National Institute on Ageing’s strategic approach towards enabling ageing-in-the-right-place.

Dr. Samir Sinha

Director of Geriatrics
Sinai health System

Panel discussion: Assessing strengthening standards and its impact on the aged care sector

  • Articulating the point of difference of new standards and the intended direction it is taking
  • Assessing the value and relevance of the new standards from a clinical, cultural and compliance lens
  • Sharing foundational processes to practically implement strengthened Quality Standards
  • Discussing the benefits and challenges faced during the practical implementation of the standards

Moderator:

Veronica Jamison

Chief Executive Officer
Shepperton Villages

Panellists:

Amber Mills

Policy and Research Manager
Australian Association of Gerontology and AAG Research Trust

Cassara Hardie

Acting Chief Executive Officer
National Aboriginal and Torres Strait Islander Ageing and Aged Care Council

Samantha Edmonds

Director Policy, Education and Systemic Advocacy
Opan

Jarin Baigent

Chief Executive Officer
Wyanga Aboriginal Aged Care

Morning refreshment

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Doug MacColl

Chief Financial Officer
Scalabrini

Innovative strategies

Case study: Developing a human centered digital transformation journey cost-effective and impacting

  • Demonstrating how digital innovation is a key enabler to efficiency, compliance and financially viable
  • Exploring key challenges and strategies to overcoming them

Fonda Voukelatos

Deputy Chief Executive
Uniting AgeWell

Case study: Leveraging technology to advancing financial sustainability

  • Recognising the value of technology in driving financial sustainability
  • Leveraging data for greater informed decision making and reporting
  • Elaborating the role of AI in simplifying and enhancing aged care financial modelling
Graeme Wickenden

Graeme Wickenden

Chief Financial Officer
MiCare

Panel discussion: Considering key management processes to build resilient aged care model for financial viability

  • Leveraging innovation to navigate challenges and drive business growth in aged care
  • Building a resilient and supportive digital framework for financial viability
  • Developing leadership capabilities to empower teams and enhance productivity
  • Integrating strong governance frameworks to develop sustainable and future-proof financial systems

Moderator:

Brian Peters

Chief Executive Officer
IQ Life

Panellists:

Joanne Gell

Executive Manager, Client Services
Ballarat Community Health

Diana Bevington

Chief Executive Officer
Bevington Partners

Mason Gismondi

Head of Psychosocial Safety
Bupa APAC

Lorraine Poulos

Managing Director
Lorraine Poulos & Associates

Networking luncheon

Fireside chat: Increasing value and attraction of smaller residential providers through non-dollar driven strategies

Moderator:

Panellist:

Doug MacColl

Chief Financial Officer
Scalabrini

Louise Adnum

General Manager Corporate Services
Maroba 

Case study: Strengthening organisational identity and financial sustainability with innovative cloud based analytics

  • Preserving organisational identity by adopting innovative cloud-based analytics system
  • Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
  • Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Stephen Becsi

Chief Executive Officer
Apollo Care

Dr Richard Rosewarne

Chief Analyst Officer
Apollo Care

Barry Ashcroft

Chief Operations Officer
Apollo Care

Alissa Walsh

Chief Performance Officer
Apollo Care

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O'Flaherty

Chief Executive Officer
Columbia Aged Care

Keynote address: Enhancing the Aged Care Experience of Older Australians through Global Learnings

  • Moving beyond institutional models to foster autonomy, dignity and daily participation through homelike settings.
  • Integrating allied health, recreational therapy and therapeutic staff, beyond the medical model to support holistic wellbeing.
  • Designing calming, sensory-rich environments with biophilic elements and community integration to support emotional and cognitive health.

Jacqueline Quirke

General Manager Lifestyle and Community
RSL Lifecare Limited

Conference Chair Closing and End of the Aged Care Week 2025