Aged Care Quality and GRC New

Aged Care
Quality and GRC

Building quality care excellence and ensuring compliance to navigate the future of age care

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Streams

ABOUT THIS EVENT

Event Overview

This Aged Care Quality and GRC stream explores the growing demand for addressing complex health needs and greater expectations of clinical standard delivery. It delves into critical discussions and mechanisms to equip essential capabilities, support systems and management practices, ultimately driving improved outcomes in aged care.

Driving compliance and excellence in aged care through strong clinical governance and a rights-based approach
Elevating care quality with specialized skills and a culturally inclusive (CALD) approach
Providing high-quality, individualised care through strategic clinical models and specialised dementia support
Empowering older individuals and staff with informed decision-making for superior care outcomes

18 - 20 June 2025

ICC, Sydney

Top Speakers

Liz Hefren-Webb

Aged Care Quality and Safety Commissioner

Aged Care Quality and Safety Commission

Robert Fitzgerald

Age Discrimination Commissioner

Australian Human Rights Commission

Anat Hassner

Chief Strategy Officer

Uniting

Janet Muir

Chief Executive Officer

RSL LifeCare

Adam Green

Chief Financial Officer

ACH Group

Cara Williams

Head of Safety & Wellbeing

Bolton Clarke

Alison Cameron

Head of Risk & Regulation

HammondCare

Analou Cariaga

General Manager – Quality, Safety & Risk

Anglicare

Daniel Pettman

Chief Information Officer

BaptistCare

Moet Sela

Head of Cloud & Technology

Catholic Health Care

Aged Care Quality and GRC

Speakers Agenda Plenary

Akolade opening

Welcome to Country

Opening address

Opening Keynote: Regulatory update on the aged care standards and compliance requirements

Discuss the government’s vision for the future of aged care, focusing on ongoing reforms, policy goals, and strategies
Provide an in-depth explanation of the key obligations that aged care providers must meet under the new regulatory framework and standards
Outline the Government’s approach and expectation to monitoring and enforcing compliance, ensuring that providers uphold the rights and dignity of older Australians

Representative

Keynote address: What does the new reform mean for older people, veterans and providers?

Partner thought leadership: Comprehensive Risk Reduction in Aged Care: Integrating Physical and Psychosocial Screening with E-Learning Solutions

Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

Understanding the concept of a relational system of care and the essential components required to operationalise its processes
Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Panellists:

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Quality care

Case study: Navigating clinical governance reforms to meet new ways of care

Addressing key clinical governance obligations from different types of providers
Explaining the reasons behind each new reform and its alignment to the person-led age care
Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care

Case study: The right-based approach: A fundamental principle or a mere ideal?

Defining the principles of a rights-based approach
Examining whether assistive technologies and monitoring systems align with and promote rights-based approaches
Integrating bias awareness and cultural competency training to improve information accessibility and strengthen independent advocacy
Cultivating an organisational culture that upholds unbiased support and person-centred care through a rights-based approach to clinical practice

Case study: Utilise care management software to enhance resident-centered care

Addressing key clinical governance obligations from different types of providers
Explaining the reasons behind each new reform and its alignment to the person-led age care
Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care

Networking luncheon

Mental and mindful wellbeing

Panel discussion: Strengthening the aged care workforce through specialised skills and capabilities

Evaluating the impact of Registered Nurses, Allied Health Professionals and care staff in aged care in providing the right care for older people
Addressing workforce entry and upskilling challenges to develop sustainable and compliant aged care strategies
Leveraging tailored learning modules to align with new reforms and enhance clinical excellence & compliance

Panellists:

Partner thought leadership: Incorporating an add-on system application to track and streamline EOL care processes

Provide overarching information at client, organisation and managerial level
Include triggers and flags for care prompts
Assist in reporting and/or benchmarking
Features indicators relevant for reporting and clinical decision making.

Case study: Overcoming isolation from a multicultural perspective and approach

Addressing key challenges older migrants face, including disconnection, cultural barriers and struggles with integration to construct a greater informed, cultural well-being framework
Designing targeted, culturally sensitive interventions that empower older migrants to overcome isolation, enhance their well-being, strengthen community connections, and foster a sense of belonging and dignity.

Afternoon refreshment

Roundtable discussion

Topic 1: Governance and compliance

Topic 2: Food

Topic 3: Clinical capabilities and training

Topic 4: Person-centred led services

Case study: Nurturing psychological health

Empowering the workforce to attract and retain talent

Setting up for success

Case study: Turning Aged Care Reforms into Strategic Growth Opportunities

Aligning organisational expectations with the New Aged Care Act to empower the workforce in achieving compliance excellence
Strengthening leadership capabilities to drive seamless organisational transformation and restructuring, enhance service delivery and sustain high-quality care

Case study: Optimising student placement experiences through strong partnerships and strategic attraction and retention efforts

Identifying essential components for effective collaboration and clinical nurse placements
Establishing metrics to assess and monitor partnership success and student placement experiences
Exploring critical factors for attracting and retaining students in aged care placements

Partner thought leadership: Streamlining onboarding processes and ensuring employee satisfaction in first critical months in aged care

Simplifying the onboarding process with automated workflows by providing necessary documentation to completing orientation tasks
Using automated workflows to follow up and track onboarding tasks for new hires and provide the support they need during their transition.
Including a sentiment tracking system to track employee’s onboarding experience and intervene when issues arises

Networking luncheon

Upskilling and skill development

Case study: Driving cultural transformation by creating opportunities for professional growth and development

Implementing processes that ensure staff feel heard, recognised, and rewarded, fostering a culture of empowerment and continuous growth
Enhancing talent development by equipping teams with the skills to identify and nurture emerging talent, fostering a culture of excellence
Reducing turnover through flexible, customizable programs tailored to staff preferences and career development
Strengthening leadership pipelines by cultivating capable, resilient leaders at every level of the organization

Partner thought leadership: Adopt unified platform to streamline, access and track everything and foster a culture of continuous improvement

Leveraging AI-powered system to automate laborious, manual tasks throughout the entire lifecycle of elderly care
Delivering unparalleled value and improved quality care through real-time insights from service, expenditure and staff performance

Panel discussion: Designing strategies for data

Developing a strategic plan to identify and analyse workforce gaps, ensuring data-driven upskilling programs
Establishing effective feedback collection methods and defining measurable indicators to accurately assess program impact
Designing holistic programs that balances compliance, clinical expertise, and soft skill development
Addressing learning retention challenges and exploring strategies for long-term success
Exploring the diversity of eLearning platform delivery methods to increase learner engagement and knowledge retention

Panellists:

Afternoon refreshment

Roundtable discussion

Topic 1: Retention

Topic 2: Onboarding processes that attracts and engages

Topic 3: Clinical upskilling

Topic 4: Workforce resilience

Case study: Building trust and connection to attract and retain talent through EVP commitment

Strategising on how to recruit the right people
Building trust and fostering staff empowerment by investing in work culture including mentorship programs, reward and recognition schemes
Navigating the financial impact of turnover rates and onboarding costs

Empowering the workforce to attract and retain talent

Chair:

Support at Home

Case study: Driving Sustainable Growth: Harnessing data, strategy, and partnerships for excellence in aged care

Cultivating a culture of continuous improvement through data-driven insights and KPI measurements
Developing strategic sales and marketing approaches to enhance organizational reputation and strengthen client trust and engagement
Balancing data-driven decision-making across staff, clients, and business operations to optimise service delivery and operational efficiency
Expanding business growth through strategic partnerships by leveraging collaborative projects

Case study: Delivering financial sustainability by enhancing workforce coordination and leveraging virtual care solutions

Harnessing innovative virtual care solutions to provide high-quality care in regional, rural, and remote areas
Expanding access to allied health services for older Australians at home through embracing virtual care
Reducing risks and costs associated with workforce shortages by investing in innovative technology solutions that support alternative approaches to service delivery
Showcasing how innovation sustains financial viability while upholding care standards and compliance

Partner thought leadership: Navigating financial and operational challenges through an audit POV

Understanding the financial pressures aged care providers face, including reduced government funding and rising operational cost
Practical frameworks to align with the latest aged care reforms and quality standards
Tools and techniques for effective budget allocation and cost management for long term sustainability
Highlighting any potential fraud risks and establishment of controls

Networking luncheon

Sustainable operational models

Panel discussion: Best practices to designing financial and operational models that supports SAH program and meets compliance requirements

Modifying operations to seamlessly integrate SAH program
Restructuring financial and reporting system through actionable strategies
Effectively leading and communicating staff and workforce with training and readiness

Partner thought leadership: Streamlining payroll processes by integrating systems adaptive to complex legislative changes

Managing cost of care by aligning with in built-in compliance assurance and tracking and reporting of funding
Leveraging data to forecast service demand, inventory, and expenses, and better manage budgets, service capacity, and cash flow
Seamlessly integrate with other software and available on any device, for easy access, collaboration and scaling

Case study: Healthia: Building a sustainable financial model for small scale living in residential aged care

Integrating efficient staffing models focused on person-directed care
Incorporating home-centred building design to meet the customer value proposition and leverage funding reform opportunities
Developing strategic partnerships to improve care continuity and unlock additional funding streams

Afternoon refreshment

Roundtable discussion

Topic 1: Compliance and reporting

Topic 2: Setting prices exercises and methodologies

Topic 3: Leveraging data for better informed financial decision making

Topic 4: Greater resource allocation

International case study: PACE: Program for All-Inclusive Care for the Elderly and the payment model designed to sustainably support older people

Unpacking key mechanisms to construct a comprehensive, coordinated model of care
Highlighting the key benefits of the payment model of PACE to ensure inclusive access to aged care services

Chair:

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Chair:

Reforms, Transformation and Innovation

Getting in on the act: How aged care reforms are driving digital transformation for improved care and compliance

Strategies for managing budgets, optimising technology resources, and ensuring financial sustainability in light of the reforms
Exploring digital solutions that streamline reporting, data governance, and regulatory compliance
Optimising workforce efficiency by reducing the administrative burden, and improve overall workforce management
Overcoming barriers to adoption and digital implementation to drive successful transformation

Panel discussion: Shaping the future of aged Care: Harnessing emerging innovations and strategic investments to improve service delivery

Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
Identifying the essential capabilities aged care providers should consider when selecting a software solution
Strategies to integrate new technology effectively while supporting staff with training and change management

Partner thought leadership: How is digital technology changing the aged care sector?

Overcoming the barriers of digital adoption and how providers can unlock opportunities for innovation
Examining the role of technology megatrends in shaping the future of aged care by 2030
Learn how to future-proof your organisation by adopting scalable and sustainable digital solutions

Networking luncheon

Data Management and Analytics

Case study: Leveraging AI and machine learning to empower consumer-led care and improve care quality

Developing AI approach – engagement with members informing policy review, process and capacity and application focus
Utilising AI tools to strengthen data governance and privacy risks

Partner thought leadership: Assessing the impact of AI powered tools and robotic assistance on resident well-being and workforce productivity

Addressing concerns around technology adoption, staff training, data privacy, and maintaining human-centric care
Exploring how these technologies are enhancing caregiving, automating routine tasks, and supporting staff

AI and Automation

Case study: Harnessing predictive analytics and machine learning to enhance early intervention and equity in Aged care

Understanding the role of predictive analytics and machine learning in identifying early signs of health decline in aged care residents
Learning how AI-driven insights can support equitable care by reducing biases and ensuring fair resource allocation
Discovering real-world applications of predictive models in aged care to optimise decision-making and service delivery

Afternoon refreshment

Roundtable discussion

Topic 1: Telehealth advancements in Aged Care

Topic 2: Leveraging AI and machine learning to empower consumer-led care and improve care quality

Topic 3: Data as a caregiver’s ally: Using analytics to enhance resident care and outcomes

Topic 4: Assistive Technologies for care delivery

Case study: The Role of cybersecurity in SaaS and API ecosystems for Aged Care

The importance of having a secure and scalable technology infrastructure in aged care
Strategies to mitigate cyber risks and protect resident information from potential threats

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

Registrations opens

Opening remarks from the Chair

Opening keynote: Contemporary insights of the Aged Care Nursing Workforce

Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
Assessing nursing aged care careers in comparison to other nursing careers
Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Panel discussion: Strengthening standards: Unpacking new terminologies and how it impacts delivery of aged care service

Discussing the importance of rights-based, person-centered care and strategies to achieve that
Highlighting the meaning and processes around trauma healing care
Addressing the shift of service delivery being culturally safe and inclusive

Partner thought leadership: Preventing and managing unexpected deterioration in the older person through AI and data analytics technology

Use historical and real-time data to predict health issues for early intervention before conditions worsen.
Identify trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
Track patients’ progress towards their care goals and adjust interventions as needed

International case study: Best practices strengthened governance and compliance through the approach of transparency and accountability

Use historical and real-time data to predict health issues for early intervention before conditions worsen.
Identify trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
Track patients’ progress towards their care goals and adjust interventions as needed

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Care Management

Case study: Living Well Together’ model of care in fostering holistic wellness and fullness of life for older Australians

Innovating a person-centred, Montessori-led, and “whole-of-home” approach to consumer support in residential care settings
Co-designing with Monash University a care model and exploring key challenges and lessons learnt future strategic direction
Identifying targeted consumer-centric and environmental interventions to enhance personal well-being, autonomy, and independence

Panel discussion: Constructing appropriate mechanisms to effectively support people with dementia

Destigmatising dementia for more informed decision-making practices
Exploring the strategies of a person-centered behavioral approach to support people living with dementia
Implementing training strategies to enhance staff capabilities in caring for individuals with dementia
Discussing the future for people living with dementia

Mederator:

Panellists:

Partner thought leadership: Prioritising mental health support through accessible, inclusive and personalisable solutions

Have access to self-guided programs and skill-building programs within seconds or meet with a provider within the next day.
Be available in 30 languages with comprehensive local networks of providers across 60 countries worldwide.
Personalise mental health journeys that anyone can embark on to support both individual and organisational goals

Networking luncheon

Inclusive Decision making and empowerment

Case study: Collaborating with older people to co-design and implement simple yet effective improvements in care delivery

Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Partner thought leadership: Leveraging reporting and analytics to enhance care and accountability in aged care

Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement

Panel discussion: Unpacking the nuances of supported decision making for older people

Defining supported decision making for older people
Why are people increasingly talking about supported decision making?
Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
Addressing how cultural attitudes influence decision-making processes
Understanding an older person’s history and support needs to equip them with the right tools in confidently expressing their internal desires

Panellists:

Afternoon refreshment

Empowering the workforce to attract and retain talent

Care Management for Staff

Case study: Building a smarter workforce model for home care to ensure care quality and sustainability

Developing an operational model that ensures the best-fit staff for each older adult’s needs
Enhancing home care rostering practices to deliver high-quality care while ensuring financial sustainability
Implementing strategies to strengthen staff-client relationships, overcoming challenges related to proximity and scheduling

Panel discussion: Developing effective homecare risk management and mitigation

Examining the challenges, impact and prevalence of home care risk for older people living in their own homes through a multicultural lens
Exploring strategies on how to effectively risk assess and manage in home care services
Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
Adopting best monitoring systems and processes to streamline risk management and enable timely interventions

Panellists:

Partner thought leadership: Tailoring learning pathways to uplift and empower aged care workforce

In-built feature to customise learning experiences for every role, department, or individual
Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill

Networking luncheon

Holistic Risk Management

Case study: Integrating holistic wellbeing approaches as a key driver for attraction and retention

Understanding the importance and impact of wellbeing strategies that nurture mental wellbeing and the effective management of psychosocial hazards
Implementing practical and successful wellbeing strategies to foster positive work culture
Examining how wellbeing initiatives enhance holistic talent management strategies to boost employee engagement and productivity

Partner thought leadership: Streamlining processes and maximise time for person centered care through holistic care management platform

Management platform that enables rostering, client and carer management with function to produce reports
Includes mobile app with real time information and tools to provide person centred care.
Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability

Case study: Taking care of our people while managing change and evolving our business

Leveraging multidisciplinary capabilities from staff to co-design solutions, accelerating compliance and high-quality service delivery
Harnessing leadership to strengthen team dynamics, overcoming project disruptions, uncertainty and pressures of change
Curating initiatives that invests in people-first culture to protect organisational values and cultivate positive financial outcomes

Afternoon refreshment

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Quality care

Case study: Integrating efficient and effective care management practices under Support at Home

Exploring strategies for optimising care management within the constraints of allowable billable activities and 10% care management levy under SAH program
Redesigning rostering and care management processes to eliminate financial waste, maximise use of care management funds and leverage technology capabilities
Establishing strong governance framework to support financial sustainability and compliance

Panel discussion: Considering key management processes to build resilient aged care model for financial viability

Building a resilient and supportive framework for staff during digital transformation and change management
Developing leadership capabilities to empower teams and enhance productivity
Integrating strong governance frameworks to develop sustainable and future-proof financial systems
Leveraging innovation to navigate challenges and drive business growth in aged care

Panellists:

Partner thought leadership: Utilising financial benchmarks as an instrumental tool to track performance and identify improvement opportunities

Discuss the importance of monitoring profitability, cost of care delivery, and resource utilization to leverage benchmark findings
Exploring strategies for comparing performance to industry benchmarks and identifying key metrics to generate actionable insights.
Translating benchmarking insights into meaningful objectives such as identifying performance deficits and improvement opportunities

Networking luncheon

Innovative Transformation

Case study: Optimising digital transformation for cost efficiency and compliance

Designing an effective digital transformation strategy to drive future cost savings.
Enhancing smarter financial decision-making by identifying the right talent and optimising management for seamless digital implementation.
Strengthening capabilities and strategies to navigate project changes and foster successful partnerships.
Showcasing key areas where digital innovation reduces overspending while ensuring compliance and meeting care minute requirements.

Partner thought leadership: Ensuring operational efficiency and staff wellbeing through efficient rostering technology

Featuring roster employees according to wage costs, staff availability, and compliance rules.
Distributing shifts fairly to avoid burnout and ensure a manageable workload for staff and carers requires careful planning

Case study: Strengthening organisational identity and financial sustainability with innovative cloud based analytics

Preserving organisational identity by adopting innovative cloud-based analytics system
Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Afternoon refreshment

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Strategic It Design, Planning And Execution

Case study: Streamlining aged care with a smarter IT system to boost efficiency, optimise operations, and deliver better care

Balancing cutting-edge technology adoption with maintaining existing IT infrastructure for stability and growth
Integrating emerging technologies without disrupting critical legacy infrastructure
Optimising resources to drive innovation while ensuring system stability and continuity
Strategies for seamless migration and modernisation in a risk-averse environment

Partner thought leadership: Creating effective dashboards for Aged Care management

Harnessing data and reporting dashboards to improve care outcomes
Designing and implementing dashboards that provide real-time insights into key performance indicators
Best practices for real-time monitoring and performance tracking

Case study: Cost effective cybersecurity compliance: Strategies and open source solutions for small and medium providers

Addressing the challenges faced by smaller providers in meeting compliance without large budgets
Implementing cost-effective policies like least privilege access, multi-factor authentication, and regular audits
Key steps taken, tools used, and lessons learned

Networking luncheon

Cyber Security

Partner thought leadership: Aligning cybersecurity priorities with the wider business objectives Assessing the impact of AI powered tools and robotic assistance on resident well-being and workforce productivity

Fostering a cyber-resilient culture across the organisation
Exploring cross-functional perspectives on cybersecurity challenges
Engaging senior stakeholders to champion and invest in robust cyber resilience strategies

Panel discussion: Addressing the critical issue of data privacy and security in aged care, outlining strategies for compliance with relevant regulations

Addressing the critical issue of data privacy and security in aged care
Protecting resident privacy in a digital age: Best practices for data security and compliance
Outlining strategies for compliance with relevant regulations

Panellists:

Case study: Adapting to change: Selecting flexible software for continuous improvement in Aged Care

Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
Identifying the essential capabilities aged care providers should consider when selecting a software solution

Afternoon refreshment

Innovating for the future of aged care Showcasing ARIIA’s ongoing efforts and progress in advancing high-quality care for older Australians

Exploring the benefits of innovation in the aged care industry Highlighting key mechanisms to innovation, including capabilities, technology, learning development and organisational culture Discussing the future of aged care and its evolving landscape

Aged CareQuality and GRC

ABOUT THIS EVENT

Event Overview

18 - 20 June 2025

ICC, Sydney

Top Speakers

Aged Care Quality and GRC

Akolade opening

Welcome to Country

Opening address

Liz Hefren-Webb

Opening Keynote: Regulatory update on the aged care standards and compliance requirements

Representative

Keynote address: What does the new reform mean for older people, veterans and providers?

Janet Muir

Partner thought leadership: Comprehensive Risk Reduction in Aged Care: Integrating Physical and Psychosocial Screening with E-Learning Solutions

Tom Aune

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

Moderator:

Joan Hughes

Panellists:

Robert Fitzgerald

Craig Gear

Judith Leeson

Morning refreshment

Quality care

Case study: Navigating clinical governance reforms to meet new ways of care

Case study: The right-based approach: A fundamental principle or a mere ideal?

Erin Sharp

Case study: Utilise care management software to enhance resident-centered care

Networking luncheon

Mental and mindful wellbeing

Panel discussion: Strengthening the aged care workforce through specialised skills and capabilities

Panellists:

Analou Cariaga

Anne Moehead

Hon John Ajaka

Partner thought leadership: Incorporating an add-on system application to track and streamline EOL care processes

Case study: Overcoming isolation from a multicultural perspective and approach

Elfa Moraitakis

Afternoon refreshment

Roundtable discussion

Case study: Nurturing psychological health

Fred Cicchini

Setting up for success

Case study: Turning Aged Care Reforms into Strategic Growth Opportunities

Rosy Walia

Case study: Optimising student placement experiences through strong partnerships and strategic attraction and retention efforts

Donna Gleisner

Lehi Cerna

Renee Flynn

Partner thought leadership: Streamlining onboarding processes and ensuring employee satisfaction in first critical months in aged care

Networking luncheon

Upskilling and skill development

Case study: Driving cultural transformation by creating opportunities for professional growth and development

Adam Priest

Partner thought leadership: Adopt unified platform to streamline, access and track everything and foster a culture of continuous improvement

Panel discussion: Designing strategies for data

Panellists:

Arathi Chhetri

Dr Roshmeen Azam

Afternoon refreshment

Roundtable discussion

Case study: Building trust and connection to attract and retain talent through EVP commitment

Tim Phillips

Chair:

Doug MacColl

Support at Home

Case study: Driving Sustainable Growth: Harnessing data, strategy, and partnerships for excellence in aged care

Glen Kilpatrick

Case study: Delivering financial sustainability by enhancing workforce coordination and leveraging virtual care solutions

Partner thought leadership: Navigating financial and operational challenges through an audit POV

Networking luncheon

Sustainable operational models

Panel discussion: Best practices to designing financial and operational models that supports SAH program and meets compliance requirements

Partner thought leadership: Streamlining payroll processes by integrating systems adaptive to complex legislative changes

Case study: Healthia: Building a sustainable financial model for small scale living in residential aged care

Adam Green

Afternoon refreshment

Roundtable discussion

Aged Care
Quality and GRC

Care Management