18 - 20 June 2025 | ICC, Sydney

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  • 18 - 20 June 2025
  • ICC, Sydney
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Building quality care excellence and ensuring compliance to navigate the future of age care

450+
Attendees
88+
Speakers
60+
Sessions
0
Streams

Overview of Aged Care Quality and GRC

This Aged Care Quality and GRC stream explores the growing demand for addressing complex health needs and greater expectations of clinical standard delivery. It delves into critical discussions and mechanisms to equip essential capabilities, support systems and management practices, ultimately driving improved outcomes in aged care.

 

  • Driving compliance and excellence in aged care through strong clinical governance and a rights-based approach 
  • Elevating care quality with specialized skills and a culturally inclusive (CALD) approach 
  • Providing high-quality, individualised care through strategic clinical models and specialised dementia support
  • Empowering older individuals and staff with informed decision-making for superior care outcomes
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Aged Care Quality and GRC Speakers

Craig Sinclair
Senior Research Fellow
UNSW
Analou Cariaga
General Manager – Quality, Safety & Risk
Anglicare
Rae Blackledge
Engagement & Quality of Life Head
BaptistCare NSW & ACT
Elfa Moraitakis
Chief Executive Officer
SydWest Multicultural Services
Fred Cicchini
Group Chief Executive Officer
Humanity Health group
Tamar Krebs
Chief Executive Officer
Group Homes Australia
Nikki Gilbertson
General Manager Client Services
Dementia Australia
Marie Alford
Head of Dementia Professional Services
Dementia Centre, Dementia Support Australia
Hon John Ajaka
Chairman
My Guardian Aged Care and Disability
Karen Williams
Lawyer, Social Worker and Manager of the Human Rights Service Team
ADA Australia
Anne Moehead
Nurse Practitioner Psychogeriatrics
Australian College of Nurse Practitioners  
Macedonian Community Welfare Association
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Aged Care Quality and GRC Stream

Conference Day 1

Thursday 19, June 2025

  • Discuss the government’s vision for the future of aged care, focusing on ongoing reforms, policy goals, and strategies
  • Provide an in-depth explanation of the key obligations that aged care providers must meet under the new regulatory framework and standards
  • Outline the Government’s approach and expectation to monitoring and enforcing compliance, ensuring that providers uphold the rights and dignity of older Australians

Liz Hefren-Webb

Aged Care Quality and Safety Commissioner

Janet Muir

Chief Executive Officer
RSL LifeCare

  • Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
  • Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
  • Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all

Tom Aune

Tom Aune

Founder & Director
Sure Employ

  • Understanding the concept of a relational system of care and the essential components required to operationalise its processes
  • Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
  • Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Joan Hughes

Age Discrimination NSW Ministerial Advisory Council
Ageing (MACA)

Panellists:

Robert Fitzgerald

Age Discrimination Commissioner
Australian Human Rights Commission

Craig Gear

Chief Executive Officer
Older Persons Advocacy Network

Judith Leeson

Older person representative

11:00 Morning refreshment

Conference Day 2

Friday 20, June 2025

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Veronica Jamison

CEO
Shepparton Villages

  • Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
  • Assessing nursing aged care careers in comparison to other nursing careers
  • Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin

Chief Executive Office
Australian Primary Health Care Nurses Association

  • Discussing the importance of rights-based, person-centered care and strategies to achieve that
  • Highlighting the meaning and processes around trauma healing care
  • Addressing the shift of service delivery being culturally safe and inclusive

Amber Mills

Policy and Research Manager
Australian Association of Gerontology and AAG Research Trust

Veronica Jamison

CEO
Shepparton Villages

  • Use historical and real-time data to predict health issues for early intervention before conditions worsen.
  • Identify trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
  • Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
  • Track patients’ progress towards their care goals and adjust interventions as needed
11:00 Morning refreshment

Stream A

Aged Care
Quality and GRC

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Clinical governance and compliance

  • Addressing key clinical governance obligations from different types of providers
  • Explaining the reasons behind each new reform and its alignment to the person-led age care and multi-verse model
  • Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care
  • Evaluating the impact of Registered Nurses, Allied Health Professionals and care staff in aged care in providing the right care for older people
  • Addressing workforce entry and upskilling challenges to develop sustainable and compliant aged care strategies
  • Leveraging tailored learning modules to align with new reforms and enhance clinical excellence & compliance

Analou Cariaga

General Manager – Quality
Safety & Risk at Anglicare

Anne Moehead

Nurse Practitioner Psychogeriatrics
Australian College of Nurse Practitioners

Hon John Ajaka

Chairman
My Guardian Aged Care and Disability

  • Addressing key clinical governance obligations from different types of providers
  • Explaining the reasons behind each new reform and its alignment to the person-led age care
  • Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care
1:00 Networking luncheon

Mental and mindful wellbeing

Fred Cicchini

Group CEO
Humanity Health group

  • Provide overarching information at client, organisation and managerial level
  • Include triggers and flags for care prompts
  • Assist in reporting and/or benchmarking
  • Features indicators relevant for reporting and clinical decision making.
  • Addressing key challenges older migrants face, including disconnection, cultural barriers and struggles with integration to construct a greater informed, cultural well-being framework
  • Designing targeted, culturally sensitive interventions that empower older migrants to overcome isolation, enhance their well-being, strengthen community connections, and foster a sense of belonging and dignity.

Elfa Moraitakis

Chief Executive Officer
Sydwest Multicultural Services

3:30 Afternoon refreshment

Topic 1: Governance and compliance

Topic 2: Food

Topic 3: Clinical capabilities and training

Topic 4: Person-centred led services

Available Spots

Stream A

Aged Care
Quality and GRC

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Care Management​

  • Integrating human expertise and technology to enhance person-centered care
  • Conducting comprehensive assessments of medical, cultural, and personal preferences to tailor care for older individuals
  • Leveraging data and measurable metrics to evaluate and enhance care quality
  • Destigmatising dementia for more informed decision-making practices
  • Exploring the strategies of a person-centered behavioral approach to support people living with dementia
  • Implementing training strategies to enhance staff capabilities in caring for individuals with dementia
  • Discussing the future for people living with dementia

Mederator:

Nikki Gilbertson

General Manager Client Services
Dementia Australia

Panellists:

Tamar Krebs

Chief Executive Officer
Group Homes Australia

Marie Alford

Head of Dementia Professional Services
Dementia Centre, Dementia Support Australia

  • Have access to self-guided programs and skill-building programs within seconds or meet with a provider within the next day.
  • Be available in 30 languages with comprehensive local networks of providers across 60 countries worldwide.
  • Personalise mental health journeys that anyone can embark on to support both individual and organisational goals
1:00 Networking luncheon

Decision making in aged care

  • Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
  • Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
  • Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Rae Blackledge

Head of Engagement and Quality of Life
Baptistcare

  • Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
  • Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
  • Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
  • Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement
  • Defining supported decision making for older people
  • Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
  • Addressing how cultural attitudes influence decision-making processes
  • Understanding an older person’s history and support needs to equip them with the right tools in confidently expressing their internal desires

Karen Williams

Lawyer, Social Worker and Manager of the Human Rights Service Team
ADA Australia

Craig Sinclair

Senior Research Fellow
UNSW

3:30 Afternoon refreshment

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By participating in this event, you will gain insights on:

Clarify compliance expectations and their implications for providers and stakeholders.

Clarify compliance expectations and their implications for providers and stakeholders.

Transform organisational processes to enhance work culture and staff capabilities, ensuring readiness for future aged care needs.

Transform organisational processes to enhance work culture and staff capabilities, ensuring readiness for future aged care needs.

Identify the optimal balance between human expertise and technology to drive best practices in quality care.

Identify the optimal balance between human expertise and technology to drive best practices in quality care.


Streamline aged care processes by utilising advanced IT systems to improve efficiency, optimize operations, and enhance care delivery.

Streamline aged care processes by utilising advanced IT systems to improve efficiency, optimize operations, and enhance care delivery.

Strengthen core mechanisms to ensure long term financial sustainability.

Strengthen core mechanisms to ensure long term financial sustainability.

Prioritise the mental health and well-being of staff and clients to improve outcomes and foster overall success.outcomes and drive success

Prioritise the mental health and well-being of staff and clients to improve outcomes and foster overall success.outcomes and drive success

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Agenda

We’re in the process of bringing together the best of the best for the 2025 agenda. Be the first to hear about the latest updates by registering your interest on the link below as 6th Annual Aged Care Week returns bigger & better with a fresh new look and dynamic line up of local and international speakers in 2025.

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