
Aged Care Workforce
- 18 - 20 June 2025
- ICC, Sydney
Empowering the workforce to attract and retain talent

450+
Attendees

88+
Speakers

60+
Sessions

0
Streams
Overview of Aged Care Workforce
Aged Care Workforce Speakers



Aged Care Technology Speakers Agenda Plenary
Conference Day 1
Thursday 19, June 2025
- Discuss the government’s vision for the future of aged care, focusing on ongoing reforms, policy goals, and strategies
- Provide an in-depth explanation of the key obligations that aged care providers must meet under the new regulatory framework and standards
- Outline the Government’s approach and expectation to monitoring and enforcing compliance, ensuring that providers uphold the rights and dignity of older Australians

Liz Hefren-Webb
Aged Care Quality and Safety Commissioner
- Implementing strategies to increase consumer-centric approach to risk management including both clinical and non-clinical areas
- Leveraging internal audit evaluations to improve effectiveness of risk management, control and governance
- Proactively managing risk profile through effective mechanisms that turns risk to business opportunity
- Provides built-in compliance checklists, audit trails, and reminders for facilities to ensure they meet all necessary regulatory requirements
- Identifies potential risks and helps facilities proactively manage them by implementing preventive measures.
- Streamlines the process for logging, investigating, and resolving complaints from residents, families, or staff, ensuring that they are handled in compliance with policies
- Generates customizable reports that provide insights into various aspects of compliance, security, and care quality
- Unpacking the root needs of the aging population
- Investigating the gaps within aged care providers
- Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
- Highlighting the challenges and opportunities of person-led care under the new reform
Panellists:

Robert Fitzgerald
Commissioner
NSW Ageing Disability Commission

Craig Gear
Chief Executive Officer
Older Persons Advocacy Network

Judith Leeson
Older person representative
Conference Day 2
Friday 20, June 2025
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Alison Cameron
Head of Regulation and Compliance
Hammond Care
- Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
- Assessing nursing aged care careers in comparison to other nursing careers
- Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin
Chief Executive Office
Australian Primary Health Care Nurses Association
- Discussing the importance of rights-based, person-centered care and strategies to achieve that
- Highlighting the meaning and processes around trauma healing care
- Addressing the shift of service delivery being culturally safe and inclusive
Inviting:

Ingrid Leonard
Assistant Secretary, Choice & transparency
Department of Health and Aged Care
- Reviewing present sector-wide performance data from quartile reports including outcomes from audits and complaints derived from quarterly reports
- Addressing gaps in age care and highlighting government initiatives aimed to support and bridge these disparities
- Highlighting opportunities of improvement in processes to achieve compliancy to new reform while provide quality care
- Use historical and real-time data to predict health issues for early intervention before conditions worsen.
- Identifies trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
- Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
- Track patients’ progress towards their care goals and adjust interventions as needed
Aged Care Workforce
Empowering the workforce to attract and retain talent
- Setting the right expectation within organisations and succeed in compliance of the New Aged Care ACT
- Bring about organisational change and restructuring to provide quality care for clients

Rosy Walia
Chief Executive Officer
Multicultural Care
- Clarifying the roles and expectations between the Board of Directors and the CEO
- Identifying the challenges posed by new reforms on Directors’ responsibilities
- Evaluating existing tools for assessing Board effectiveness and managing risk
Inviting:

Katherine Platt
Head of Clinical and Service Governance
Bolton Clarke
- Simplifying the onboarding process with automated workflows by providing necessary documentation to completing orientation tasks
- Using automated workflows to follow up and track onboarding tasks for new hires and provide the support they need during their transition.
- Including a sentiment tracking system to track employee’s onboarding experience and intervene when issues arises
- Creating a work culture that accommodates student placements and increase student experience and outcomes
- Provide support and psychological safety nets
- Structure placements that clearly demonstrates clear growth and skill development in aged care sector
- Leveraging AI-powered system to automate laborious, manual tasks throughout the entire lifecycle of elderly care
- Delivering unparalleled value and improved quality care through real-time insights from service, expenditure and staff performance
- Discussing what factors influences valuable placement experiences
- Exploring different structures and programs that ensures students feel supported and heard during their journey
- Defining the clear roles of providers to increase positive nursing placement outcomes
- Creating placements that are strategically done to build aged sector capabilities and understand the value of helping the ‘forgotten generation’

Donna Gleisner
General Manager Career Pathways
APNA
Workforce Strategies
Empowering the workforce to attract and retain talent
- Incorporating initiatives that nurtures trust, support within employees to increase work engagement and productivity
- Cultivating mindful leadership to holistically nurture employee satisfaction and professional development capabilities
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare
- Attracting workers into aged care by highlighting organisation’s commitment to its unique value proposition.
- Building trust is key for aged care organisations, and stories can help drive decisions and build emotional connection and trust
- Leverage social media channels as touchpoint assets for exposure, visibility and trust

Rebecca Pacey
hief People & Transformation Officer
Infinity Care
- In-built feature to customise learning experiences for every role, department, or individual
- Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
- Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill
- Prioritises psychological safety and well-being for staff through effective strategies to increase resilience and sustain high quality care
- Equipping workforce self recognition of early signs of compromised mental health within themselves to proactively incorporate interventions
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke
- Management platform that enables rostering, client and carer management with function to produce reports
- Includes mobile app with real time information and tools to provide person centred care.
- Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability
- Discussing the different challenges of home risk assessments and strategies to overcome them
- Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
- Adopting best monitoring systems and processes to streamline risk management and enable timely interventions
Topic 1: Retention
Topic 2: Onboarding processes that attracts and engages
- Comfortable and on the ground with minimal
- Hire to job ready
Topic 3: Clinical upskilling
Topic 4: Workforce resilience
Hire to job ready
Understa
Inviting:

Jessica Morrissey
National Manager Talent Solutions
Calvary Health Care
- 3 – Hour Cruise on Stunning Sydney Harbour
- Canapes on arrival followed by 3-course Dinner menu
- 3 – Hour Beverage package
- 26 June 2024
- 6:15 PM
- King St Wharf berth 2

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- Discussion on the future of technology in aged care
- Share experiences and insights on overcoming resistance to change to embracing innovation
- Investigate the intersection of aged care and mental health in retaining workforce and delivery high-quality care for older people
- Explore how person-led centered care can influence innovation and sustainability within age care
- Curating processes to support new generation of aged care workers to confidently navigate new set of client needs
- Identifying the possible and emerging challenges in catering to new generation of older people and workers
- Equipping strategies, capabilities and systems to overcome these obstacles
By participating in this event, you will gain insights on:
Streamline aged care processes by utilising advanced IT systems to improve efficiency, optimize operations, and enhance care delivery.
Sponsors
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Panel Sponsors
Agenda
We’re in the process of bringing together the best of the best for the 2025 agenda. Be the first to hear about the latest updates by registering your interest on the link below as 6th Annual Aged Care Week returns bigger & better with a fresh new look and dynamic line up of local and international speakers in 2025.