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Aged Care
Workforce

Empowering the workforce to attract and retain talent
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ABOUT THIS EVENT

Event Overview

This Aged Care Workforce stream explores key strategies, including fostering effective leadership, creating positive entry level experiences, adopting inclusive organisational models, and implementing actionable approaches to build and sustain a resilient aged care workforce.

  • Driving excellence and sustainability through strong leadership and strategic placement models
  • Minimising turnover by fostering a culture of talent development, resilience, and innovation
  • Strengthening home care operations with a smarter workforce model and effective risk management strategies
  • Increasing productivity, enhancing capability growth, and improving staff retention through a strong focus on staff mental well-being

19 - 20 June 2025

ICC, Sydney

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Top Speakers

Liz Hefren Webb
Liz Hefren-Webb
Aged Care Quality and Safety Commissioner
Aged Care Quality and Safety Commission
The Hon John Ajaka
Chairman
My Guardian - Aged & Disability Care
Chantal Velasque
Chantal Velasque
Head of Data & Analytics
Uniting
The-Nguyen.webp
Be Nguyen
Managing Director
Greenhill Aged Care
Laura Camish
Laura Camish
General Manager Quality & Compliance
Home Caring
Dmitry Shibanov
Dmitry Shibanov
Independent Non Executive Director, Chairman of the Board
Beata Homecare
Stephen Becsi
Stephen Becsi
Chief Executive Officer
Apollo Care
Imtiaz Bhayat
Imtiaz Bhayat
Chief Information Officer
Regis Aged Care
Rachael Cook
Rachael Cook
Chief Executive Officer
Inclusee
graeme
Graeme Wickenden
Chief Financial Officer
MiCare
mark
Mark Broadhead
Executive Director - Finance, Property & Information Services
Wesley Mission
Cameron McPherson
Cameron McPherson
Chief Executive Officer
Medical and Aged Care Group
Marjon Wind
Marjon Wind
Non- Executive Director
MiCare
Andrew Stephens
Andrew Stephens
GM Finance / Deputy Chief Financial Officer
BaptistCare
Salvatore Trimboli
Salvatore Trimboli
Chief Information Technology Officer
TLC Healthcare
Analou
Analou Cariaga
General Manager - Quality, Safety, and Risk
Anglicare Sydney
Ben Gatehouse
Ben Gatehouse
Dementia Clinical Nurse Consultant
Mercy Health
Saviour Buhagiar new
Saviour Buhagiar
Director of Senior Services
Uniting
Veronica Jamison
Veronica Jamison
Chief Executive Officer
Shepparton Retirement Villages
Daryl Sahli
Daryl Sahli
Chief Executive Officer
Right at Home
Kristopher McMurdy
Kristopher McMurdy
National Director of Operations
St Vincent's Care
Aldrin Garcia
Aldrin Garcia
Director of Consumer Care and Services
Christadelphian Aged Care
Johannes Brockhaus
Johannes Brockhaus
Chief Executive Officer
Buckland Aged Care Services
Kaele Stokes
Kaele Stokes
Executive Director Services
Advocacy & Research, Dementia Australia
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Aged Care Workforce

Speakers Agenda Plenary
  • 8:30

Akolade opening

  • 8:35

Welcome to Country

  • 8:45

Opening remark from the Chair

Veronica Jamison

Chief Executive Officer
Shepparton Villages

  • 9:00

Keynote Address: Turning Aged Care Reforms into Strategic Growth Opportunities

  • Aligning organisational expectations with the New Aged Care Act to empower the workforce in achieving compliance excellence
  • Strengthening leadership capabilities to drive seamless organisational transformation and restructuring, enhance service delivery and sustain high-quality care

Rosy Walia

Chief Executive Officer
Multiculturalcare

  • 9:30

From Vision to Reality: Creating Capacity in the Aged Care Workforce

  • Creating capacity and achieving transformative process improvements and cost savings by integrating IQ’s Capacity Method
  • Unpacking how IQ Capacity Method overcomes the pitfalls of traditional Lean Management approaches
  • Exploring practical strategies in applying IQ approach to optimise processes, engage staff, and improve care delivery in aged care settings

Deborah Holtham

Chief Strategy Officer
IQ Life

Diana Bevington

Chief Executive Officer
Bevington Partners

  • 10:00

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

  • Understanding the concept of a relational system of care and the essential components required to operationalise its processes
  • Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
  • Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Panellists:

Joan Hughes

Chair
NSW Ministerial Advisory Council on Ageing (MACA)

Panellists:

Robert Fitzgerald

Age Discrimination Commissioner
Australian Human Rights Commission

Craig Gear

Chief Executive Officer
Older Persons Advocacy Network

  • 10:30

Partner thought leadership: Comprehensive risk reduction in Aged Care: Integrating physical and psychosocial screening with e-Learning solutions

  • Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
  • Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
  • Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all
Victor Ahipene

Victor Ahipene

Chief Executive Officer
Suremploy

Morning refreshment

  • 11:00

Morning refreshment

Aged Care Workforce

Empowering the workforce to attract and retain talent

Chair:

Joan Hughes

Chair
NSW Ministerial Advisory Council Ageing (MACA)

Setting up for success

  • 11:30

Case study: Creating a welcoming workforce by redefining recruitment and onboarding to attract and retain talent

  • Designing a Holistic and Inclusive Entry Pathway through streamlined systems and processes
  • Providing open information sessions and services to demonstrate organisation’s commitment to transparency and commitment to a holistic careers’ pathway in Aged Care
  • Fostering a person-centred culture by nurturing an environment that values and supports both older people and staff

Ronna Guzman

Director
Care Live Smile

  • 12:00

Panel discussion: Optimising student placement experiences through strong partnerships and strategic attraction and retention efforts

  • Identifying essential components for effective collaboration and clinical nurse placements
  • Establishing metrics to assess and monitor partnership success and student placement experiences
  • Exploring critical factors for attracting and retaining students in aged care placements

Moderator:

Panellists:

Donna Gleisner

General Manager Career Pathways
APNA

Panellists:

Renee Flynn

Clinical and Education Manager – Career Pathways Team
APNA

Lehi Cerna

Talent Program Lead. People, Culture and Safety
Baptcare

Kathryn Twigg

Clinical and Educational Lead
APNA

  • 12:30

Peer to Peer Networking

  • 1:00

Networking luncheon

  • 2:00

Panel discussion: Designing strategies for data driven talent development

  • Developing a strategic plan to identify and analyse workforce gaps, ensuring data-driven upskilling programs
  • Establishing effective feedback collection methods and defining measurable indicators to accurately assess program impact
  • Addressing learning retention challenges and exploring strategies for long-term success
  • Exploring the diversity of eLearning platform delivery methods to increase learner engagement and knowledge retention

Moderator:

Panellists:

Rachel Hollis

General Manager, People and Culture
Maroba Caring Communities

Panellists:

Arathi Chhetri

Manager, Learning & Capability
The Salvation Army Australia

Dr Roshmeen Azam

Chief Medical Officer
Altura Learning

Daniel Johnson

Chief Information Officer
Dementia and Alzheimer’s Australia

  • 2:30

Partner thought leadership: Achieving more than thirty percent reduction in time to hire

  • Uncovering challenges in talent acquisition and developing innovative strategies to address them
  • Exploring Zipline’s approach and the transformative role of AI in their talent solutions
  • Outlining the path forward through collaborative iteration and innovation

Tanmay Bhola

Co-Founder & Chief Product Officer
Zipline

Nonny Evans

Director of Healthcare
Zipline

Janet Buchanan

National Talent Acquisition Business Partner
Silverchain

  • 3:00

Panel discussion: Scalable, evidenced based training models: Why the economics of eLearning no longer works for aged care

  • Enabling learning in the flow of care with cost effective, evidenced based training techniques
  • Enhancing workforce capability with data driven insights that inform coaching opportunities and reduce resident risk
  • Innovating with technology to meet the increasing training requirements on providers

Moderator:

Panellists:

James Stack

Co Founder & Director
Obvious Choice

Panellists:

Allyson Warrington

Chief Executive Officer
Community Based Support

Bill Potiris

Learning and Development Manager
Basscare

Renee Poon

Clinical and Capability Lead
Eremea Home Care Services

  • 3:30

Afternoon break

  • 4:00

Roundtable discussion

Retention

Tamara Paton

Senior Executive Officer
Vasey RSL Care

Reducing staff turnover with greater risk management

Thomas Aune

Founder and Director
Suremploy

  • 4:30

Case study: Optimising workforce engagement in digital transformation

  • Designing an effective digital transformation strategy to drive future cost savings.
  • Creating workforce buy-in to help drive digital change.
  • Developing internal resources to be Subject Matter Experts and digital change champions

Tamara Paton

Senior Executive Officer
Vasey RSL Care

  • 5:00

Networking drinks address

  • 5:05

Closing remarks from the Chair and end of day one

  • 5:15

Networking cocktail reception

  • 6:10

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

$285 + GST
  • 8:00

Registrations opens

  • 8:45

Opening remarks from the Chair

Veronica Jamison

Chief Executive Officer
Shepparton Villages

  • 9:00

Opening keynote: Contemporary insights of the Aged Care Nursing Workforce

  • Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
  • Assessing nursing aged care careers in comparison to other nursing careers
  • Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin

Chief Executive Office
Australian Primary Health Care Nurses Association

  • 9:30

Fireside chat: Reimaging the aged care workforce to deliver coordinated and efficient care services

  • Addressing the importance of a clear vision to achieving high quality care delivery and long-term financial viability
  • Creating a teaching aged care facility with a multidisciplinary team approach
  • Building future of workforce for the Health System where older people and stakeholder’s benefit

Moderator:

Panellists:

Rachel Hollis

General Manager People and Culture
Maroba Caring Communities

Viv Allanson

OAM, Chief Executive Officer, Director of Care
Maroba

  • 10:00

Virtual international Case Study: Navigating policy, regulation and care issues in Canada to enable high quality care across the continuum for older Canadians

  • Examining Canada’s new National LTC Standards to enable safer, high quality, long term care for its rapidly ageing population.
  • Discussing Canada’s use of the InterRAI Assessment System to drive system improvements.
  • Understanding the National Institute on Ageing’s strategic approach towards enabling ageing-in-the-right-place.

Dr. Samir Sinha

Director of Health Policy Research
National Institute on Ageing

  • 10:30

Panel discussion: Assessing strengthening standards and its impact on the aged care sector

  • Articulating the point of difference of new standards and the intended direction it is taking
  • Assessing the value and relevance of the new standards from a clinical, cultural and compliance lens
  • Sharing foundational processes to practically implement strengthened Quality Standards
  • Discussing the benefits and challenges faced during the practical implementation of the standards

Moderator:

Veronica Jamison

Chief Executive Officer
Shepperton Villages

Panellists:

Amber Mills

Policy and Research Manager
Australian Association of Gerontology and AAG Research Trust

Cassara Hardie

Acting Chief Executive Officer
National Aboriginal and Torres Strait Islander Ageing and Aged Care Council

Samantha Edmonds

Director Policy, Education and Systemic Advocacy
Opan

Jarin Baigent

Chief Executive Officer
Wyanga Aboriginal Aged Care

  • 11:00

Morning refreshment

Aged Care Workforce

Empowering the workforce to attract and retain talent

Chair:

Joan Hughes

Chair
NSW Ministerial Advisory Council Ageing (MACA)

  • 11:30

Case study: Driving cultural transformation by creating opportunities for professional growth and development

  • Implementing processes that ensure staff feel heard, recognised, and rewarded, fostering a culture of empowerment and continuous growth
  • Enhancing talent development by equipping teams with the skills to identify and nurture emerging talent, fostering a culture of excellence
  • Reducing turnover through flexible, customizable programs tailored to staff preferences and career development
  • Strengthening leadership pipelines by cultivating capable, resilient leaders at every level of the organization

Adam Priest

Head of People & Culture
Southern Cross Care

  • 12:00

Case study: Building a smarter workforce model for home care to ensure care quality and sustainability

  • Developing an operational model that ensures the best-fit staff for each older adult’s needs
  • Enhancing home care rostering practices to deliver high-quality care while ensuring financial sustainability
  • Implementing strategies to strengthen staff-client relationships, overcoming challenges related to proximity and scheduling

Anat Hassner

Chief Strategy Officer
Uniting NSW.ACT

  • 12:30

Panel discussion: Developing effective homecare risk management and mitigation

  • Examining the challenges, impact and prevalence of home care risk for older people living in their own homes through a multicultural lens
  • Exploring strategies on how to effectively risk assess and manage in home care services
  • Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
  • Adopting best monitoring systems and processes to streamline risk management and enable timely interventions

Moderator:

Panellists:

Fonda Voukelatos

Deputy Chief Executive
Uniting AgeWell

Jennifer Knox

Head of Quality and Safeguarding
Homemade

Ronna Guzman

Director
Care Live Smile

Jarin Baigent

Chief Executive Officer
Wyanga Aboriginal Aged Care

  • 1:00

Networking luncheon

  • 2:00

Case study: Integrating holistic wellbeing approaches as a key driver for attraction and retention

  • Understanding the importance and impact of wellbeing strategies that nurture mental wellbeing and the effective management of psychosocial hazards
  • Implementing practical and successful wellbeing strategies to foster positive work culture
  • Examining how wellbeing initiatives enhance holistic talent management strategies to boost employee engagement and productivity

Cara Williams

Head of Safety & Wellbeing
Bolton Clarke

  • 2:30

Fireside Chat: Psychosocial Safety as a Strategic Imperative

  • Discussing the current climate of psychosocial safety regarding new reforms and increased regulation
  • Highlighting practical steps to embed psychosocial safety and drive organisational agility, innovation, and resilience

Moderator:

Panellist:

Sylvia Jiang

National Safety and Wellbeing Manager
Life Without Barriers

Mason Gismondi

Head of Psychosocial Safety
Bupa APAC

  • 3:00

Afternoon refreshment

  • 3:30

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O'Flaherty

Chief Executive Officer
Columbia Aged Care

  • 4:00

Keynote address: Enhancing the Aged Care Experience of Older Australians through Global Learnings

  • Moving beyond institutional models to foster autonomy, dignity and daily participation through homelike settings.
  • Integrating allied health, recreational therapy and therapeutic staff, beyond the medical model to support holistic wellbeing.
  • Designing calming, sensory-rich environments with biophilic elements and community integration to support emotional and cognitive health.

Jacqueline Quirke

General Manager Lifestyle and Community
RSL Lifecare Limited

  • 4:30

Conference Chair Closing and End of the Aged Care Week 2025