Agenda Summary
We’re in the process of bringing together the best of the best for the 2024 agenda. Be the first to hear about the latest updates by registering your interest on the link below as Aged Care Week returns bigger & better with a fresh new look and dynamic line up of local and international speakers in 2024.
Uncle Allen Madden, Gadigal Elder
Margaret Gilbert, President, Nurses’ Professional Association of Australia (NPAA)
- Centralising and improving your talent acquisition and onboarding service delivery with the introduction of technology
- Mastering change resistance and fatigue with talent that can facilitate and realise the digital transformation
- Why 2023 is the perfect time to review your digital partners and process efficiencies
Melanie Fisher, Head of People and Culture, Baptcare
- Capitalising on your human labour pool to meet workforce gaps and provide consumer-centric care through an innovative workforce model
- Maximising the productivity of your workforce and working within your limits to build a reliable workforce
- Using HR technology that tracks data and provides analytics to utilise your human workforce
- Staying competitive in a difficult employment market by updating your HR model
Panellists:
Ed Harriott, HR Manager, Twilight Aged Care
Lee Martin, Chief Executive Officer, Tanunda Lutheran Home
Nathan Klinge, Chief Executive Officer, RSL Care SA
- Recruiting for attributes and training for skills to attract and retain your “unicorn” staff members
- Attracting talent in an agile way through targeted ads to receive a smarter match
- Achieving low turnover rates by offering flexible work and promising a career where you can make a difference
Christina Harlamb, Chief Executive Officer, Focus Care
Katie Brown, General Manager Home Services, Focus Care
- Learning about and avoiding the three key pitfalls when introducing pre-employment assessments
- Discover the data-driven insights a large aged care organisation used to reduce injury costs by 92% in one year
- Optimising talent acquisition in a challenging labour market
Victor Ahipene, General Manager, Suremploy
- Assessing why dynamic and innovative ideas are key to successfully meeting the Government’s ever-changing
regulatory pressures - Centering care for residents in an evolving environment to continue operating effectively
- Valuing all team members who provide care, regardless of the care minute definitions, to improve staff engagement
Tim Humphries, Chief Executive Officer, Homestyle Aged Care Services
Virtual presentation
- Succeeding through systematic change by rethinking employment conditions
- Exploring new workforce design models that improve your Employee Value Proposition (EVP) and attract fresh talent
- Preparing for the future aged care workforce through a focus on culture and training
Michael Woodhouse, Executive Director, Disability, Ageing and Caring, The Benevolent Society
- Reaching new demographics like high school and university students through the provision of part-time work and pathways to full-time work
- Building unique onboarding programs designed to engage young people using technology and experimental learning
- Engaging with existing workers to provide input so the program can be continuously improved
Penelope Batman, Executive Leader People and Culture, Warrigal
- Embedding CX principles in your EVP to improve turnover rates
- Building a future-ready workforce through leveraging technology
- Making data-driven decisions to build a holistic workforce strategy
Co-presenters:
Melissa Duffey, General Manager, People Feros Care
Sarah Cochrane, Head of Organisational Capability, Feros Care
- Responding to the onslaught of change through dynamic and innovative approaches that are budget-friendly
- Sharing common workforce challenges with peers to increase collaboration across the sector and uncover innovative compliance strategies
- Learning from each other’s failures and encouraging success across the board to successfully operationalise workforce reforms
Panellists:
Tim Humphries, Chief Executive Officer, Homestyle Aged Care Services
Michael Woodhouse, Executive Director, Disability, Ageing and Caring, The Benevolent Society
Penelope Batman, Executive Leader People and Culture, Warrigal
- Overcoming labour shortages through enabling unqualified workers pathways into the sector
- Partnering with public institutions and relaxing certificate 3 requirements to appeal to younger demographics
- Renewing and establishing new relationships with local communities to attract talent
Rad Popowicz, Talent Acquisition Manager – Aged Care, The Salvation Army
1: Utilizing technology to reduce inefficiencies hiring temp and casual staff
Facilitator:
Mitch Jackson, Head of Healthcare, Sidekicker
2: Enhancing the efficiency of your workforce through data-driven decision making
Facilitator:
Adrian Iordachescu, Founder and Chief Executive Officer, Visicase
3: Implementing workforce development and training programs that yield results
Facilitator:
Margaret Gilbert, President, Nurses’ Professional Association of Australia (NPAA)
Margaret Gilbert, President, Nurses Professional Association of Australia
Don’t miss the chance to network with your peers in an informal setting over a 3 course meal at one of Sydney’s picturesque waterfront restaurants.
- Centralising and improving your talent acquisition and onboarding service delivery with the introduction of technology
- Mastering change resistance and fatigue with talent that can facilitate and realise the digital transformation
- Why 2023 is the perfect time to review your digital partners and process efficiencies
Melanie Fisher, Head of People and Culture, Baptcare
Uncle Allen Madden, Gadigal Elder
Julie Maya, General Manager, Fully Managed Division, MyHomeCare Group
- Developing a model of living and care that re-enables residents and does not focus solely on diagnosis
- Supporting and encouraging residents to perform day-to-day tasks to increase independence
- Leveraging technology to safely increase the freedom of access and privacy of older Australians
- Navigating the challenges associated with more non-traditional models of care and service delivery
Natasha Chadwick, Founder and Chief Executive Officer, New Direction Care
Justin Chadwick, Operations Manager, New Direction Care
• Identifying and addressing strengths, weaknesses and gaps in your organisation’s governance
• Examining what best practice governance in aged care looks like amidst the rising bar for governance and risk
• Meeting the increasing governance expectations of consumers, regulators and communities
• Developing a standardised
Veronica Jamison, Chief Executive Officer, Shepparton Retirement Villages
Developed in partnership with the Australian Government Department of Health, this panel will bring together heads of various divisions within the department to update the aged care sector on ongoing and upcoming reforms of importance.
Panellists:
Jasmine Snow, Assistant Secretary (Acting), Support at Home Reform, Department of Health and Aged Care
Caroline Turnour, Assistant Secretary, Harmonisation and Regulatory Strategy, Department of Health and Aged Care
Eliza Strapp, First Assistant Secretary Market and Workforce Division, Department of Health and Aged Care
- Learning about and avoiding the 3 key pitfalls when introducing pre-employment assessments
- Discover the data-driven insights a large aged care organisation used to reduce injury costs by 92% in one year
- Optimising talent acquisition in a challenging labour market
Tom Aune, Founder and Director, Suremploy
Stream A: Developing Innovative Care Models to Deliver Integrated and Customer-centric Care
Chair: Gabbie Budai, General Manager Client
Experience & Marketing, Montefiore
- Allowing innovation to flourish in a highly regulated and risk-averse environment
- Understanding the current barriers to innovation in aged care and fostering a culture that encourages calculated risk taking
- Aligning innovation with both the needs of Older Australians and your overall organisational strategy
Alwyn Blayse, Chief Executive Officer, Allied Aged Care
Saviour Buhagiar, Director of Seniors’ Services, Uniting
Melissa Simpson, Chief experience officer, Feros Care
- Creating systems, processes and an organisational culture that are in line with and support compliance with the new Code of Conduct
- Developing systems and processes to ensure that aged care workers are adequately trained and supported to meet the requirements of the code
- Monitoring and reviewing the performance of your staff and effectively dealing with incidents in a timely manner
Dr Rosy Walia, Chief Executive Officer, Multicultural Care
Alwyn Blayse, Chief Executive Officer, Allied Aged Care
• Effectively meeting the needs of older Australians through a diverse and inclusive workforce
• Achieving the benefits and improved outcomes of having a diverse and inclusive workforce and recruitment strategy
• Delivering committed and compassionate care by increasing opportunities for employment in aged care for people with disability
Dominique Evele, Chief Executive Officer, Amber Aged Care
- Understanding and implementing best practice models of Dementia Care
- Utilising technology to improve quality of life and clinical outcomes of older Australians living with dementia
- Leveraging innovation and design to improve the lives of older Australians and their families
Damien Jacobs, Chief Executive Officer, Glenview Community Services
Stream B: Building Organisational Resiliance and Increasing Financial Sustainability of Aged Care Service Providers
Chair: Julie Maya, General Manager, Fully Managed Division, MyHomeCare Group
- Managing risk in governance to increase the quality and safety of service delivery
- Managing high impact and high prevalence risks to older Australians in a timely and efficient manner
- Implementing systems and processes to manage risks in consultation with older Australians to support and promote continuous improvement
- Leveraging technology solutions to manage and monitor individual consumer risks
Lin Hattfield Dodds, Chief Executive Officer, The Benevolent Society
- Cameron Strathdee, Procurement Governance & Performance Manager, The Salvation Army
- Luke Chisholm, ANZ Service Line Leader – Spend Management, FourPL
- Milos Lekovic, Senior Director Channels and Alliances, Coupa Software
- Embedding a systematic, ongoing plan for continuous improvement into your organisational culture
- Understanding and considering the needs of consumers while developing a continuous improvement plan to identify areas of focus
- Achieving improvement through planned steps and by regular monitoring and evaluation of progress
- Standardising improvements that are made to ensure that change is sustainable
Melissa Simpson, Chief
Experience Officer, Feros Care
- Developing strategies and frameworks that holistically review and address both corporate and clinical risks
- Ensuring positive corporate and clinical outcomes by embedding clinical governance within your corporate governance structure
- Creating well-designed systems that deliver, monitor and account for the quality and safety of aged care
Panellists:
Janet Muir, Chief Executive Officer, RSL Lifecare
Lana Richards, Executive General Manager, Uniting
Damien Jacobs, Chief Executive Officer, Glenview Community Services
- Guaranteeing growth and innovation by making business solutions your first priority
- Aligning your people with the values of your organisation and enabling their progress with the right technological tools
- Implementing value-add technology after re-building your core systems
Johny Agotnes, Chief Information Officer, Bolton Clarke
Stream C: AI and Automation
Chair: Luke Greive, Chief Executive Officer, Infin8 Carep
- Overcoming legacy systems such as outdated technological infrastructure and incompatible operating models by retooling existing IT infrastructure and architecting new IT infrastructure
- Guiding the implementation of innovative technology with the help of a strong governance committee
- Navigating the challenges of high fiscal constraints by making the business case to your CIO to invest in a technology roadmap
- Building a successful change management strategy by attaining buy-in from all stakeholders
Panellist:
Lauren Williams, General Manager Business Systems Home Health, Australian Unity
Toby Kell, Team Leader IT Systems and Cloud, Baptcare
Maria Paz, Chief Information Officer, Villa Maria Catholic Homes (VMCH)
- Utilising cutting-edge technology to tackle staffing needs with rapid, high-quality support worker placements
- Navigating ever-changing compliance regulations while maintaining focus on resident care and meeting regulatory requirements
- Reducing costs and enhancing worker quality with advanced platform features and human-verified processes
Penny Kee, Chief Executive, Officer Mobility
- Overcoming legacy systems such as outdated technological infrastructure and incompatible operating models by retooling existing IT infrastructure and architecting new IT infrastructure
- Guiding the implementation of innovative technology with the help of a strong governance committee
- Navigating the challenges of high fiscal constraints by making the business case to your CIO to invest in a technology roadmap
- Building a successful change management strategy by attaining buy-in from all stakeholders
Panellists:
Lauren Williams, General Manager Business Systems Home Health, Australian Unity
Toby Kell, Team Leader IT Systems and Cloud, Baptcare
Maria Paz, Chief Information Officer, Villa Maria Catholic Homes (VMCH)
Damian Jacobs, Chief Executive Officer, Glenview Community Services
- Upcoming reforms and how easy-to-use technology can ease the burden
- The rising pattern of changing business structures in facilities and what that means for your systems and processes
- How having “one view” of your facility online can future-proof your workforce
Ruth Greene, Principal Consultant Aged Care, Complispace
- Driving the government’s Aged Care roadmap through digital transformation
- Adhering to our ‘digital solution’ playbook
- Connecting as a cornerstone of digital strategy
Fay Flevaras, First Assistant Secretary, Digital Transformation and Delivery, Department of Health and Aged Care
- Changing your proprietary systems so your business can cater for future growth
- Identifying and overcoming your pain points to achieve data visibility and the automation of inefficient and manual processes
- Mapping each stage of the process and focusing on the outcomes for both customers and staff to figure out the “why” of your digital project
- Growing your business four-fold through the implementation of a successful digital transformation
Michael Hall, Chief Executive Officer, Regal Home Health
- Leveraging AI for falls detection and prevention, improved efficiencies and other positive outcomes
- Gathering and analysing data to understand and cater for different resident behaviour and needs
- Putting in place the infrastructure necessary to support technological innovation and taking staff and clients along the journey
- Improving the consumer experience by providing assistance and support precisely when it is required
Tom McConnell, Head of Operations, Curtin Heritage Living
- Leveraging AI for falls detection and prevention, improved efficiencies and other positive outcomes
- Gathering and analysing data to understand and cater for different resident behaviour and needs
- Putting in place the infrastructure necessary to support technological innovation and taking staff and clients along the journey
- Improving the consumer experience by providing assistance and support precisely when it is required
Tom McConnell,
Head of Operations, Curtin Heritage Living
Margaret Gilbert, President, Nurses’ Professional Association of Australia (NPAA)
The Hon. Anika Wells MP, Minister for Aged Care and Sports, Parliament of Australia
- Connecting your team to the purpose of your organisation to improve employee job satisfaction
- Surveying methods for communicating the purpose of your organisation to attract talent
- Incorporating identity building into your human resources strategy through staff recognition and leadership training initiatives
Nathan Klinge, Chief Executive Officer, RSL Care SA
- Connecting your staff to the mission of your organisation through education
- Building a retainment strategy through uncovering and leveraging the mission of your organisation
- Linking your EVP to your employee experience strategy to lower turnover rates
Tamara Paton, General Manager – Human Resources, Vasey RSL Care
- Assessing proven methodologies for lowering stress levels at the management level to continue successful delivery
- Acknowledging the importance of developing a positive mindset to prevent burnout and persistent fatigue
- Understanding the importance of work-life balance to keep senior leadership positive and productive
- Improving relations between workers and management through worker representation at board meetings and facilitating worker input during decision-making
Panellists:
Stephen Becsi OAM, Chief Executive Officer, Apollo Care
Lee Martin, Chief Executive Officer, Tunundra Lutheran Home
Tamara Paton, General Manager – Human Resources, Vasey RSL Care
- Exploring the concept of “learned helplessness” and methods for overcoming this phenomenon so your workforce can increase their psychological resilience
- Measuring, observing and influencing behavioural outputs through specific strategies that will improve the performance of your organisation
- Continuing to operate through ‘disruptive’ behaviour that will lower turnover and increase your accreditation score
Stephen Becsi OAM, Chief Executive Officer, Apollo Care
Sue Jauncey, Chief Executive Office/Founder, Apellon
- Supporting your staff through workplace reform by explaining the rationale for the change
- Reinventing services without disenfranchising staff who want the traditional ways of work
- Assessing methods for effectively communicating organisational structure and roster changes
Panellists:
Michael Woodhouse, Executive Director, Disability, Ageing and Caring, The Benevolent Society
Sylvia Powell, Executive Manager People and Culture, Resthaven SA
Melanie Fisher, Head of People and Culture, Baptcare
- Reducing the risk of workers having to go off work through appropriate risk management approaches and strategies
- Training your workforce on best practices to reduce incidents and injuries on the job
- Creating early intervention strategies to minimise long term damage after an injury or incident
Monica Wing, General Manager Health and Safety RSL, LifeCare
- Strategies, lessons learned and success factors from the frontline of delivering real workforce improvements
- Sharing insights across recruitment and onboarding, rostering, labour intelligence and optimisation, workforce technology and automation
- Melding technology, process and people changes for successful, business-led programmes
Geoff Staley, Partner and Executive chair, Exent
- Implementing robotic systems to automate repetitive tasks that put your caregivers at risk of injury
- Exploring how robots can improve the sustainability of your organisation
- Accelerating the adoption of robots into your workforce through involving staff from the outset
Lee Martin, Chief Executive Officer, Tanunda Lutheran Home
- Overcoming technological adoption challenges through stakeholder engagement, program management and future-proofing initiatives
- Exploring how an integrated HRIS system can solve pertinent workforce challenges and drive efficiencies
- Identifying how the digital transformation will lead to the continuous growth of your organisation
Lee Robinson, Head of Employee Experience and Talent, Bolton Clarke
- Getting the early stages correct when overhauling your current EVP
- Conducting interviews with employees and involving stakeholders to aid decision-making
- Understanding the changes to the labour pool and what that means for HR strategies
Yvette McDonald, Chief People and Customer Officer, Anglicare
- Overcoming HR decentralisation challenges through an ATS program that improve business functioning
- Enhancing the user-experience and keeping your staff engaged through coaching from the talent team
- Mastering stakeholder engagement through the process with continual engagement strategies and clear internal
communications
Jacqui Gulczynski, General Manager Organisational Development and Talent, Hammond Care
- Engaging with culture over policy to upgrade your retention strategy
- Meaningfully using survey platforms to improve the culture of your organisation
- Facilitating a positive culture in your organisation by prioritising leadership initiatives
- Addressing the gaps in your HR mechanical infrastructure to increase employee experience
Sylvia Powell, Executive Manager People and Culture, Resthaven SA
• Improving communications between service providers and older Australians
• Establishing strong lines of communications and engagement with older Australians across the digital divide
• Understanding the needs of those living with dementia and how service providers can address them
Gwenda Darling, Aged Care Package Recipient
Therese Adami, General Manager Home and Communities, Catholic Healthcare
The Hon. Anika Wells MP, Minister for Aged Care and Sports, Parliament of Australia
- Innovating within aged care to develop alternative care models that emphasis customer-centricity, re-ablement, social inclusion and integrated care
- Understanding and identifying the ways in which existing care models can be adapted to give older Australians more autonomy in a less clinical environment
- How does a model of “Care and Engagement impact on Care Minutes
- Developing alternative approaches to care that encompass an individual’s entire care environment and wellbeing
Gaynor Squillaciotti, Chief Operating Officer, Southern Cross Care
Jacqui Quirke, Engagement and Purposeful Living Manager, Southern Cross Care
- Understanding the role of calcium and protein in falls and fracture reduction (or prevention)
- Achieving return on investment in delivering nutrient-dense menus in aged care
- Pragmatic strategies to adapting meals to improve aged care residents’ nutritional needs
Dr Sandra Iuliano, Senior Research Fellow, Department of Medicine, University of Melbourne
- Accurately assessing Older Australians’ eligibility for care management proportionate to their needs
- Developing care management plans that support continuity of care and are flexible and responsive enough to adapt to changing requirements and circumstances
- Applying safeguards and monitoring to manage the risks associated with self-care whilst allowing consumers to benefit from the autonomy this provides
- Creating processes and systems that establish clear accountability in circumstances where multiple providers are involved in a consumer’s care
Panellists:
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
Faye Spiteri OAM, Chief Executive Officer, Fronditha Care
Fabio Maya, Chief Executive Officer, Signature Care
Yvonne Timson, Chief Executive, Officer Community Vision
- Moving up the maturity curve from operational reporting to getting real value & insights from data
- Automating the provision of data sets to government
- Creating a culture that values data and analytics to become a data driven organisation
Neha Jain, Head of Data and Analytics, Estia Health
Stream A: Developing Innovative Care Models to Deliver Integrated and Customer-centric Care
Chair: Lynn Bailey, Director Seniors’ Communities, Fresh Hope Communities
- Defining customer experience in aged care and maximising customer-centricity at every stage of the consumer journey
- Utilising consumer feedback to tailor service delivery and not just as a compliance activity
- Recognising the importance of staff engagement to achieve optimal customer experience
- Leveraging technology to maximise customer experience
Gabbie Budai, General Manager Client Experience and Marketing, Montefiore
- Identifying and communicating clearly with your staff your expectations of how you want care delivered to clarify focus areas, priorities and building their capacity to meet these expectations
- Building the leadership and mentoring capability of your workforce to enable investments in education to be realised through application
- Understanding and utilising available resources to support your staff in delivering best practice dementia care
Dr David Sykes,Director, Centre for Dementia Learning, Demential Australia
- Adapting your business model to account for the rising costs of service delivery amidst increasing demand
- Optimising processes for improved outcomes and increased efficiency
- Navigating challenges that are a result of fluctuating cash flow into your organisation
- Ensuring the sustainability of service delivery in your organisation
Therese Adami, General Manager Home and Communities, Catholic Healthcare
- Co-designing processes and programs in consultation with older Australians to drive customer-centered care
- Identifying and utilising best practice strategies to make consumer engagement a priority and build consumer ability to engage with your organisation
- Designing feedback models that stimulate and encourage two-way interaction from the top to the bottom of your organisation
Panellists:
Gabbie Budai, General Manager Client Experience & Marketing, Montefiore
Melissa Simpson, Chief Experience Officer, Feros Care
Belinda Charles, Operations Manager Aged Care, Jimbelunga Aged Care
- Building relationships between vendors and providers to fast track user-centered solutions
- Getting the evidence you need to build your value proposition and business case
- Implementing successfully by focusing on human factors
Fiona Telford-Sharp, Innovation Manager, ARIIA
Stream B: Building Organisational Resiliance and Increasing Financial Sustainability of Aged Care Service Providers
Chair: Therese Adami, General Manager Home and Communities, Catholic Healthcare
- How finance leaders can provide systems and efficient processes to staff to reduce time intensive administration and allow them to focus on caring roles
- Reducing burnout by reducing the administrative burden on your workforce
Ensuring financial compliance with automated QFR and ACFR reporting - Measuring and monitoring financial, clinical, roster and care quality data in a single application with rich visualisations, a modern user interface and informative notifications
Mark Broadhead, Chief Financial Officer, Pathways Residences
- Delivering integrated and holistic care to older Australians through multidisciplinary teams, care management, thorough and ongoing assessment and effective case management
- Innovating to adapt work design and service models for the future of aged care
- Identifying the different phases of care and tailoring service delivery to ensure an increased focus on older Australians’ needs
- Leveraging technology to maximize customer-centricity at every stage of the consumer journey
Catherine Daley Chief Executive Officer Integratedliving
- Addressing challenges to financial sustainability for aged care providers that are unique to regional and rural areas who are part of a large multi-site organisation
- How do you take a Metro centric model and adapt it to fit regional and remote areas?
- Developing strategies to account for fluctuating cash flow into your organisation
- Coordinating the delivery of allied health services and other professional nursing staff, for integrated care in rural and remote areas
- Navigating additional challenges to delivering aged care in remote areas including a lack of infrastructure, limited access to public transport and reduced opportunities for social interaction
David Fisher, Executive Director Corporate Services, Juniper Aged Care
- Bringing clarity and stability to leadership team roles and responsibilities to establish a solid foundation of management.
- Establishing a line-of-sight connection with frontline staff to experience firsthand the localised issues withing the business.
- Develop, communicate and execute on an agile business strategy that anticipates a changing landscape of aged care.
- Fostering industry networks with an aim to contribute to policy and sector reform
Janet Muir, Chief Executive Officer, RSL Lifecare
- Assessing your organisation’s operations and the impacts of ongoing legislation in it the short- and long-term
- Identifying priorities within your organisation’s functions and appropriately funding them
- Focusing on specific segments of your audiences or services, or increasing the breadth of your service offerings to differentiate and position your organisation in the market
- Defining your organisation’s unique value proposition to boost your organisation’s competitiveness
Faye Spiteri OAM, Chief Executive Officer, Fronditha Care
- Understanding the drivers of workplace efficiency and the need for strategic adaptation in the health and aged care industries.
- Unveiling the compelling business case for accounts payable automation and its tangible benefits in driving organisational success, supported by real-world examples.
- Harnessing the transformative power of AI and machine learning in accounts payable automation.
Howard Boretsky, Managing Director, Xcellerate IT
Stream C: AI and Automation
Chair: Luke Greive, Chief Executive Officer, Infin8 Care
- Leveraging a tech-enabled service delivery transformation in a new world characterised by growing demand, workforce limitations and high tech expectations
- See how we can overcoming tech-hesitancy by emphasising how the automation of manual tasks would allow for more quality time between carers and residents
- Assess the upcoming technological landscape, such as virtual reality, dementia rainforests, nurse call systems, robotics, dashboards, AI tools, smart buildings, remote sensors, and telehealth systems that deliver high-quality services
Luke Greive, Chief Executive Officer, Infin8 Care
- Using predictive analytics to gain insights about residents at risk of deterioration, so that preventive frameworks can be implemented
- Establishing strategic objectives that guide your implementation of AI, including making correct investment, technology, and expertise decisions
- Applying advanced cloud-based technologies, such as artificial intelligence (AI) and the Internet of Things (IoT), to turn data into actionable insights
- Moving beyond reporting to predictive analytics, going up the stack, and getting your business out of Excel and into an automated system
Panellists:
Paul Ostrowski,Chief Executive Officer, Care Connect
Maria Paz, Chief Information Officer, Villa Maria Catholic Homes (VMCH)
Fiona Telford-Sharp, Innovation Manager, ARIIA
Glen Smith, Chief Technology Officer
- Changing culture through technology that revolutionises existing organisational processes
- Adapting to the upcoming Support at Home reforms through digital systems that enhance service delivery
- Building a roadmap to achieve interoperability in your organisation through technology like sensored carpets, in-home devices and 24/7 patient monitoring platforms
Lauren Williams, General Manager Information and Systems, Independent and Assisted Living, Australian Unity
- The Aged Care Quality and Safety Commission requires Aged Care providers to manage high impact and high prevalence resident risks
- New approaches to compliance can utilise technology to manage, monitor and report on day-to-day risks
- Evidence-based data can be used to identify gaps in staff skills and training, weaknesses in systems and processes, and develop a culture of continuous improvement
Vitish Guddoy, Director and Principal Consultant, QCI Consulting
Virginia Matthews, Director and Principal Consultant, QCI Consulting
- Developing the infrastructure to leverage data and increase the independence of older Australians
- Utilising technology to relieve the administrative burden on the aged care workforce enabling a higher focus on caring responsibilities
- Managing the change associated with integrating technology into the service process
Yvonne Timson,Chief Executive Officer, Community Vision
Managing responsibilities for accurate and timely reporting within limited timeframes an budgets
Streamlining your internal and external reporting processes
Navigating the increased cost of compliance and outlining ways in which this can be automated
Improving your data governance activities to meet reporting requirements
Kerry MacGrath, Operations Manager, Families and Relationships Lutheran Care
Sonja Williams, Team Leader Community Visitors Scheme, Lutheran Care
Michaela Andreyev, Community Visitors Scheme Volunteer, Lutheran Care
• Implementing a First Nations friendly model of care in Aged Care
• Delivering person-centered care guided by the core values of connection, diversity, self determination and healing.
• Enacting the principles of trauma- informed care
Belinda Charles, Operations Manager Aged Care ,Jimbelunga Aged Care
Aged Care leaders need updated frameworks that accommodate the needs and preferences of modern and diverse human workforces. This session will explore how you can implement values such as belonging, tolerance and inclusion into your aged care workforce strategy. Attend this workshop to discover strategies for achieving diversity in cultural and linguistic representation in your workforce when building an organisation that is inclusive and respectful.
Attendees to this workshop will learn how to:
- Learn about the Centre for Cultural Diversity in Ageing’s Inclusive Services Standards to help create culturally inclusive organisations, develop leadership skills, and deliver care that meets the cultural, linguistic, and spiritual needs of care recipients
- Manage and support a culturally and linguistically diverse workforce including improving cross-cultural communication among aged care staff and with residents
- Peer-learning and discussions on the complexities, cultural competencies required, and opportunities in supporting a diverse workforce
- Learn about further resources and available support in supporting a culturally and linguistically diverse workforce
Nikolous Rittinghousen, Manager, The Center for Cultural Diversity in Ageing
Lily Xiao, Professor, College of Nursing and Health Sciences, Flinders University
The workforce recommendations made by the Aged Care Royal Commission means providers need strategies for upskilling their current workforce. This workshop will delve into upskilling opportunities that facilitate a skilled and sustainable staff base. Attend this session to uncover actionable strategies for supporting and valuing staff in their upskilling journey.
This collaborative workshop will give attendees practical tools and strategies for:
- Communicating to your workforce the necessity and methodology of upskilling
- Supporting your staff as they further their careers and deepen their knowledge of their role
- Enabling your staff to build upon their aged care qualifications, learn how-to take on more responsibilities and work towards leadership roles
- Assisting experienced professionals to share their skills and knowledge with newer staff
- Maximising government-provided resources when upskilling rural communities and introducing skilled migrants
Facilitator:
Lauren Knight, National Learning Partnerships Manager, Calvary Health Care
Extensive collaboration with consumers, and older Australians is an essential component of service design and delivery, without which customer-centricity and person-centered care is impossible to achieve. Whilst evidence has repeatedly shown linked better outcomes with increased participation of consumers in their care, it’s important for service providers to effectively engage with older Australians not just to respond to requests, but to share decisions, understand what is important to people, adapt service delivery to improve consumer experience and increase independence.
Attendees to this workshop will learn how to:
- Develop and foster strong consumer relationships to facilitate improved care outcomes
- Tailoring co-design and consumer engagement to encourage participation from diverse consumers
- Identify strategies and tools for engaging with consumers and how these can be applied to the aged care context
- Encourage consumers to be more involved and accountable in decisions regarding their care
Workshop Facilitator:
Jacinta Rowe, Quality Assurance Manager, St Andrews’ Care
Plans for continuous improvement are a critical part of taking a proactive approach towards compliance systematically and sustainably. If done correctly, it can be a valuable opportunity for service providers to assess, monitor and improve the quality of services and care, however, it’s important that it’s approached and developed in a way that doesn’t reduce it to a regulatory burden.
This interactive workshop will give attendees practical tools and strategies to:
- Develop a results-focused approach towards quality, that can be demonstrated through outcomes
- Engage organisational stakeholders to collaborate and co-operate in the process of continuous improvement
- Assess your organisational performance and identify areas for improvement
- Involve consumers in the process of improvement
Workshop Facilitator:
Marissa Sandler, Chief Executive Officer, Careseekers