Margaret Gilbert, President, Nurses’ Professional Association of Australia (NPAA)

• Innovating within aged care to develop alternative care models that emphasis customer-centricity, re-ablement, social inclusion and integrated care 
• Understanding and identifying the ways in which existing care models can be adapted to give older Australians more autonomy in a less clinical environment 
• How does a model of “Care and Engagement impact on Care Minutes 
• Developing alternative approaches to care that encompass an individual’s entire care environment and wellbeing

Gaynor Squillaciotti, Chief Operating Officer, Southern Cross Care

Jacqui Quirke, Engagement and Purposeful Living Manager, Southern Cross Care 

• Capitalising on your human labour pool to meet workforce gaps and provide consumer-centric care through an innovative workforce model  
• Maximising the productivity of your workforce and working within your limits to build a reliable workforce  
• Using HR technology that tracks data and provides analytics to utilise your human workforce 
• Staying competitive in a difficult employment market by updating your HR model

Panellists:

Ed Harriott, HR Manager, Twilight Aged Care

Rad Popowicz, Talent Acquisition Manager, The Salvation Army

• Reaching new demographics like high school and university students through the provision of part-time work and
  pathways to full-time work
• Building unique onboarding programs designed to engage young people using technology and experimental learning
• Engaging with existing workers to provide input so the program can be continuously improved

Penelope Batman, Executive Leader People and Culture, Warrigal 

Don’t miss the chance to network with your peers in an informal setting over a 3 course meal at one of Sydney’s picturesque waterfront restaurants.

Don’t miss the chance to network with your peers in an informal setting over a 3 course meal at one of Sydney’s picturesque waterfront restaurants.

• Building relationships between vendors and providers to fast track user-centered solutions
• Getting the evidence you need to build your value proposition and business case
• Implementing successfully by focusing on human factors

Fiona Telford-Sharp, Innovation Manager, ARIIA

• Changing culture through technology that revolutionises existing organisational processes   
• Adapting to the upcoming Support at Home reforms through digital systems that enhance service delivery   
• Building a roadmap to achieve interoperability in your organisation through technology like sensored carpets, in-home devices and 24/7 patient monitoring platforms

Lauren Williams, General Manager Information and Systems, Independent and Assisted Living, Australian Unity 

• Moving up the maturity curve from operational reporting to getting real value & insights from data
• Automating the provision of data sets to government
• Creating a culture that values data and analytics to become a data driven organisation

Fiona Caldwell, Chief Information Officer, Estia Health

• Leveraging a tech-enabled service delivery transformation in a new world characterised by growing demand, workforce limitations and high tech expectations 
• See how we can overcoming tech-hesitancy by emphasising how the automation of manual tasks would allow for more quality time between carers and residents 
• Assess the upcoming technological landscape, such as virtual reality, dementia rainforests, nurse call systems, robotics, dashboards, AI tools, smart buildings, remote sensors, and telehealth systems that deliver high-quality services

Luke Greive, Chief Executive Officer, Infin8 Care

• Utilising cutting-edge technology to tackle staffing needs with rapid, high-quality support worker placements
• Navigating ever-changing compliance regulations while maintaining focus on resident care and meeting regulatory requirements
• Reducing costs and enhancing worker quality with advanced platform features and human-verified processes

Penny Kee GAICD, Chief Executive Officer, Mobility

Antonia Albanese, Chief Executive Officer, Zenitas Australia

• Using predictive analytics to gain insights about residents at risk of deterioration, so that preventive frameworks can be implemented
• Establishing strategic objectives that guide your implementation of AI, including making correct investment, technology, and expertise decisions
• Applying advanced cloud-based technologies, such as artificial intelligence (AI) and the Internet of Things (IoT), to turn data into actionable insights
• Moving beyond reporting to predictive analytics, going up the stack, and getting your business out of Excel and into an automated system

Panellists:

Paul Ostrowski, Chief Executive Officer, Care Connect

Maria Paz, Chief Information Officer, Villa Maria Catholic Homes (VMCH)

Fiona Telford-Sharp, Innovation Manager, ARIIA

Glen Smith, Chief Technology Officer, Hammond Care

• Guaranteeing growth and innovation by making business solutions your first priority 
• Aligning your people with the values of your organisation and enabling their progress with the right technological tools  
• Implementing value-add technology after re-building your core systems

Johny Agotnes, Chief Information Officer, Bolton Clarke

• Changing your proprietary systems so your business can cater for future growth  
• Identifying and overcoming your pain points to achieve data visibility and the automation of inefficient and manual processes   
• Mapping each stage of the process and focusing on the outcomes for both customers and staff to figure out the “why” of your digital project  
• Growing your business four-fold through the implementation of a successful digital transformation

Michael Hall, Chief Executive Officer, Regal Home Health

• Understanding the government’s aged care technology roadmap through strategic engagement  
• Embedding change management in your digital strategy through stakeholder feedback   
• Successfully performing UX post-technological implementation to guarantee user-centricity

Fay Flevaras, First Assistant Secretary Digital Transformation and Delivery, Department of Health and Aged Care

• Aligning your organisation’s values, philosophy, and intended outcomes with your digital strategy 
• Understanding the true purpose of a digital transformation and how to approach developing your strategy 
• Continuously revisiting your care metrics to evaluate whether your technology genuinely facilitates a better quality of care 
• Understanding the complexity and relationships between data, process, people and technology

John Sutherland, Chief Information Officer, HammondCare

• Overcoming legacy systems such as outdated technological infrastructure and incompatible operating models by retooling existing IT infrastructure and architecting new IT infrastructure 
• Guiding the implementation of innovative technology with the help of a strong governance committee 
• Navigating the challenges of high fiscal constraints by making the business case to your CIO to invest in a technology roadmap 
• Building a successful change management strategy by attaining buy-in from all stakeholders

Pannelists:

Lauren Williams, General Manager Business Systems Home Health, Australian Unity

Toby Kell, Team Leader IT Systems and Cloud, Baptcare

Maria Paz, Chief Information Officer, Villa Maria Catholic Homes (VMCH)

Plans for continuous improvement are a critical part of taking a proactive approach towards compliance systematically and sustainably. If done correctly, it can be a valuable opportunity for service providers to assess, monitor and improve the quality of services and care, however, it’s important that it’s approached and developed in a way that doesn’t reduce it to a regulatory burden.

This interactive workshop will give attendees practical tools and strategies to:

• Develop a results-focused approach towards quality, that can be demonstrated through outcomes
• Engage organisational stakeholders to collaborate and co-operate in the process of continuous improvement
• Assess your organisational performance and identify areas for improvement
• Involve consumers in the process of improvement

Workshop Facilitator:

Marissa Sandler, Chief Executive Officer, Careseekers 

Extensive collaboration with consumers, and older Australians is an essential component of service design and delivery, without which customer-centricity and person-centered care is impossible to achieve. Whilst evidence has repeatedly shown linked better outcomes with increased participation of consumers in their care, it’s important for service providers to effectively engage with older Australians not just to respond to requests, but to share decisions, understand what is important to people, adapt service delivery to improve consumer experience and increase independence.  

Attendees to this workshop will learn how to:  

• Develop and foster strong consumer relationships to facilitate improved care outcomes 
• Tailoring co-design and consumer engagement to encourage participation from diverse consumers 
• Identify strategies and tools for engaging with consumers and how these can be applied to the aged care context
• Encourage consumers to be more involved and accountable in decisions regarding their care

Workshop Facilitator:

Jacinta Rowe, Quality Assurance Manager, St Andrews’ Care 

Therese Adami, General Manager Home and Communities, Fresh Hope Care

• Developing the infrastructure to leverage data and increase the independence of older Australians 
• Utilising technology to relieve the administrative burden on the aged care workforce enabling a higher focus on caring responsibilities 
• Managing the change associated with integrating technology into the service process 

Yvonne Timson, Chief Executive Officer, Community Vision

• Effectively meeting the needs of older Australians through a diverse and inclusive workforce 
• Achieving the benefits and improved outcomes of having a diverse and inclusive workforce and recruitment strategy 
• Delivering committed and compassionate care by increasing opportunities for employment in aged care for people with disability

Dominique Evele, Chief Executive Officer, Amber Aged Care 

• Adapting your business model to account for the rising costs of service delivery amidst increasing demand 
• Optimising processes for improved outcomes and increased efficiency 
• Navigating challenges that are a result of fluctuating cash flow into your organisation 
• Ensuring the sustainability of service delivery in your organisation

Therese Adami, General Manager Home and Communities, Catholic Healthcare 

• Assessing your organisation’s operations and the impacts of ongoing legislation in it the short- and long-term 
• Identifying priorities within your organisation’s functions and appropriately funding them 
• Focusing on specific segments of your audiences or services, or increasing the breadth of your service offerings to differentiate and position your organisation in the market 
• Defining your organisation’s unique value proposition to boost your organisation’s competitiveness 

Faye Spiteri OAM, Chief Executive Officer, Fronditha Care 

• Delivering person-centered care that addresses the holistic cultural, spiritual and linguistic needs of older Australians  
• Supporting your workforce to deliver culturally appropriate care to older Australians from Aboriginal and Torres Strait Islander communities 
• Working in partnership with older CALD Australians and their families to increase access to information and determine their care preferences and needs 

Belinda Charles, Operations Manager Aged Care, Jimbelunga Aged Care 

• Innovating to identify low risk, alternative revenue streams with low implementation costs to decrease risk associated with a single revenue source 
• Utilising strategic innovation and expanded wellbeing focuses to create alternative, sustainable sources of income 
• Reviewing opportunities for vertical integration with smaller service providers to broaden your service offerings and revenue streams 

Janet Muir, Chief Executive Officer, RSL Lifecare

• Co-designing processes and programs in consultation with older Australians to drive customer-centered care 
• Identifying and utilising best practice strategies to make consumer engagement a priority and build consumer ability to engage with your organisation 
• Designing feedback models that stimulate and encourage two-way interaction from the top to the bottom of your organisation

Panellists: 

Gabbie Budai, General Manager Client Experience & Marketing, Montefiore

Melissa Simpson, Chief Experience Officer, Feros Care

Belinda Charles, Operations Manager Aged Care, Jimbelunga Aged Care

Catherine Hughes, Chief Operating Officer, Life Care 

• Delivering integrated and holistic care to older Australians through multidisciplinary teams, care management, thorough and ongoing assessment and effective case management 
• Innovating to adapt work design and service models for the future of aged care 
• Identifying the different phases of care and tailoring service delivery to ensure an increased focus on older Australians’ needs 
• Leveraging technology to maximise customer-centricity at every stage of the consumer journey

Catherine Daley, Chief Executive Officer, integratedliving 

• Addressing challenges to financial sustainability for aged care providers that are unique to regional and rural areas who are part of a large multi-site organisation 
• How do you take a Metro centric model and adapt it to fit regional and remote areas? 
• Developing strategies to account for fluctuating cash flow into your organisation  
• Coordinating the delivery of allied health services and other professional nursing staff, for integrated care in rural and remote areas  
• Navigating additional challenges to delivering aged care in remote areas including a lack of infrastructure, limited access to public transport and reduced opportunities for social interaction  

David Fisher, Executive Director Corporate Services, Juniper Aged Care

• Ensuring that your organisation’s strategy, governance, and financial sustainability strategies are working in unison to maximise their impacts 
• Developing a financial sustainability strategy that allows for flexibility to regulatory and market changes 
• Innovating to develop new ways to measure and achieve sustainable financial and non-financial ROI for your investment

Fabio Maya, Chief Executive Officer, Signature Care 

• Defining customer experience in aged care and maximising customer-centricity at every stage of the consumer journey  
• Utilising consumer feedback to tailor service delivery and not just as a compliance activity 
• Recognising the importance of staff engagement to achieve optimal customer experience 
• Leveraging technology to maximise customer experience

Gabbie Budai, General Manager Client Experience and Marketing, Montefiore 

• Accurately assessing Older Australians’ eligibility for care management proportionate to their needs  
• Developing care management plans that support continuity of care and are flexible and responsive enough to adapt to changing requirements and circumstances 
• Applying safeguards and monitoring to manage the risks associated with self-care whilst allowing consumers to benefit from the autonomy this provides 
• Creating processes and systems that establish clear accountability in circumstances where multiple providers are involved in a consumer’s care

Panellists:

Fabio Maya, Chief Executive Officer, Signature Care

Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care

Catherine Hughes, Chief Operating Officer, Life Care 

Therese Adami, General Manager Home and Communities, Fresh Hope Care

Melissa Simpson, Chief Experience Officer, Feros Care

• Leveraging AI for falls detection and prevention, improved efficiencies and other positive outcomes 
• Gathering and analysing data to understand and cater for different resident behaviour and needs 
• Putting in place the infrastructure necessary to support technological innovation and taking staff and clients along the journey
• Improving the consumer experience by providing assistance and support precisely when it is required

Tom McConnell, Head of Operations, Curtin Heritage Living 

• Managing responsibilities for accurate and timely reporting within limited timeframes and budgets 
• Streamlining your internal and external reporting processes 
• Navigating the increased cost of compliance and outlining ways in which this can be automated 
• Improving your data governance activities to meet reporting requirements

Laurie Sevil, Chief Operating Officer, Rumbalara Aboriginal Corporation 

• Managing risk in governance to increase the quality and safety of service delivery 
• Managing high impact and high prevalence risks to older Australians in a timely and efficient manner 
• Implementing systems and processes to manage risks in consultation with older Australians to support and promote continuous improvement 
• Leveraging technology solutions to manage and monitor individual consumer risks

Lin Hattfield Dodds, Chief Executive Officer, The Benevolent Society 

• Developing strategies and frameworks that holistically review and address both corporate and clinical risks 
• Ensuring positive corporate and clinical outcomes by embedding clinical governance within your corporate governance structure 
• Creating well-designed systems that deliver, monitor and account for the quality and safety of aged care

Panellists:

Janet Muir, Chief Executive Officer, RSL Lifecare

Lynn Bailey, Director Seniors’ Communities, Fresh Hope Communities

Lana Richards, Executive General Manager, Uniting 

• Understanding and implementing best practice models of Dementia Care 
• Utilising technology to improve quality of life and clinical outcomes of older Australians living with dementia 
• Leveraging innovation and design to improve the lives of older Australians and their families

Damien Jacobs, Chief Executive Officer, Glenview Community Services 

• Engaging widely and extensively with consumers to design services and evaluate their effectiveness 
• Creating systems and processes to obtain and act on feedback from consumers 
• Putting together a consumer advisory panel to deepen your organisation’s engagement with older Australians

Lynn Bailey, Director Seniors’ Communities, Fresh Hope Communities 

• Approaching and addressing unmet needs for people living with dementia 
• Creative solutions and strategies to the unmet needs of people living with dementia 
• Equipping carers with the ability to care for older Australians with dementia  
• Who do we look after- carers, families or people living with dementia?

Tamar Krebs, Founder and Director, Group Homes Australia 

• Allowing innovation to flourish in a highly regulated and risk-averse environment 
• Understanding the current barriers to innovation in aged care and fostering a culture that encourages calculated risk taking 
• Aligning innovation with both the needs of Older Australians and your overall organisational strategy

Panellists:

Alwyn Blayse, Chief Executive Officer, Allied Aged Care

Tamar Krebs, Founder and Director, Group Homes Australia

Saviour Buhagiar, Executive Director of Aged Care, Director of Seniors’ Services, Uniting 

• Creating systems, processes and an organisational culture that are in line with and support compliance with the new Code of Conduct 
• Developing systems and processes to ensure that aged care workers are adequately trained and supported to meet the requirements of the code 
• Monitoring and reviewing the performance of your staff and effectively dealing with incidents in a timely manner

Dr Rosy Walia, Chief Executive Officer, Multicultural Care 

• Identifying and addressing strengths, weaknesses and gaps in your organisation’s governance 
• Examining what best practice governance in aged care looks like amidst the rising bar for governance and risk 
• Meeting the increasing governance expectations of consumers, regulators and communities 
• Developing a standardised and consistent approach towards governance, risk and compliance

Veronica Jamison, Chief Executive Officer, Shepparton Retirement Villages 

• Learning about and avoiding the 3 key pitfalls when introducing pre-employment assessments 
• Discover the data-driven insights a large aged care organisation used to reduce injury costs by 92% in one year 
• Optimising talent acquisition in a challenging labour market

Tom Aune, Founder and Director, Suremploy

• Embedding a systematic, ongoing plan for continuous improvement into your organisational culture 
• Understanding and considering the needs of consumers while developing a continuous improvement plan to identify areas of focus 
• Achieving improvement through planned steps and by regular monitoring and evaluation of progress 
• Standardising improvements that are made to ensure that change is sustainable 

Melissa Simpson, Chief Experience Officer, Feros Care 

Developed in partnership with the Australian Government Department of Health, this panel will bring together heads of various divisions within the department to update the aged care sector on ongoing and upcoming reforms of importance. You will hear about:

• A review of upcoming legislation changes and what the aged care sector can expect 
• Navigating the impact of recent and upcoming legislation changes on service delivery  
• Leveraging regulation to ensure that older Australians are placed at the centre of service delivery

• Developing a model of living and care that re-enables residents and does not focus solely on diagnosis 
• Supporting and encouraging residents to perform day-to-day tasks to increase independence  
• Leveraging technology to safely increase the freedom of access and privacy of older Australians 
• Navigating the challenges associated with more non-traditional models of care and service delivery
   

Natasha Chadwick, Founder and Chief Executive Officer, New Direction Care

Justin Chadwick, Operations Manager, New Direction Care 

Julie Maya, Chief Operating Officer Home and Community, Uniting Agewell

Uncle Allen Madden, Gadigal Elder 

Margaret Gilbert, President, Nurses Professional Association of Australia

Margaret Gilbert, President, Nurses Professional Association of Australia

Margaret Gilbert, President, Nurses’ Professional Association of Australia (NPAA)

• Overcoming HR decentralisation challenges through an ATS program that improve business functioning
• Enhancing the user-experience and keeping your staff engaged through coaching from the talent team
• Mastering stakeholder engagement through the process with continual engagement strategies and clear internal
  communications

Jacqui Gulczynski, General Manager Organisational Development and Talent, Hammond Care 

The workforce recommendations made by the Aged Care Royal Commission means providers need strategies for upskilling their current workforce. This workshop will delve into upskilling opportunities that facilitate a skilled and sustainable staff base. Attend this session to uncover actionable strategies for supporting and valuing staff in their upskilling journey. 

This collaborative workshop will give attendees practical tools and strategies for: 

• Communicating to your workforce the necessity and methodology of upskilling  
• Supporting your staff as they further their careers and deepen their knowledge of their role 
• Enabling your staff to build upon their aged care qualifications, learn how-to take on more responsibilities and work towards leadership roles   
• Assisting experienced professionals to share their skills and knowledge with newer staff  
• Maximising government-provided resources when upskilling rural communities and introducing skilled migrants  

Facilitator:

Lauren Knight, National Learning Partnerships Manager, Calvary Health Care  

Aged Care leaders need updated frameworks that accommodate the needs and preferences of modern and diverse human workforces. This session will explore how you can implement values such as belonging, tolerance and inclusion into your workforce strategy. Attend this workshop to discover strategies for achieving LGBTI and gender-diverse representation in your workforce when building an organisation that is inclusive and respectful.

Attendees to this workshop will learn how to:  

• Onboard workers from CALD backgrounds, the LGBTQI and First Nations community  
• Meet the requirements outlined by the 1997 Aged Care Act by establishing programs that meet the needs and requirements of employees from diverse backgrounds   
• Implement a successful Aged Care Diversity Framework which allows leadership to embed all kinds of diversity into their workforce architecture and bring consumers and carers along in the process

• Engaging with culture over policy to upgrade your retention strategy  
• Meaningfully using survey platforms to improve the culture of your organisation  
• Facilitating a positive culture in your organisation by prioritising leadership initiatives   
• Addressing the gaps in your HR mechanical infrastructure to increase employee experience

Sylvia Powell, Executive Manager People and Culture, Resthaven SA 

• Centralising and improving your talent acquisition and onboarding service delivery with the introduction of technology   
• Mastering change resistance and fatigue with talent that can facilitate and realise the digital transformation   
• Why 2023 is the perfect time to review your digital partners and process efficiencies 

Melanie Fisher, Head of People and Culture, Baptcare 

• Understanding the role of data in human resources and overcoming fears to drive change and streamline processes    
• Making the business case for data-literacy in your human workforce to improve HR processes  
• Assessing approaches for cleaning, managing and governing your data so leadership can make decisions that ease HR challenges    
• Using your data to predict the behaviour of your workforce and identify gaps to provide higher quality care

Jim Toohey, Director, Trilogy Care
Virtual

• Implementing robotic systems to automate repetitive tasks that put your caregivers at risk of injury
• Exploring how robots can improve the sustainability of your organisation
• Accelerating the adoption of robots into your workforce through involving staff from the outset

Lee Martin, Chief Executive Officer, Tanunda Lutheran Home

• Overcoming technological adoption challenges through stakeholder engagement, program management and future-proofing initiatives   
• Exploring how an integrated HRIS system can solve pertinent workforce challenges and drive efficiencies   
• Identifying how the digital transformation will lead to the continuous growth of your organisation   

Lee Robinson, Head of Employee Experience and Talent, Bolton Clarke 

• Supporting your staff through workplace reform by explaining the rationale for the change 
• Reinventing services without disenfranchising staff who want the traditional ways of work  
• Assessing methods for effectively communicating organisational structure and roster changes 

Panellists:

Michael Woodhouse, Executive Director, Disability, Ageing and Caring, The Benevolent Society 

Sylvia Powell, Executive Manager People and Culture, Resthaven SA  

Melanie Fisher, Head of People and Culture, Baptcare 

• Assessing proven methodologies for lowering stress levels at the management level to continue successful delivery 
• Acknowledging the importance of developing a positive mindset to prevent burnout and persistent fatigue  
• Understanding the importance of work-life balance to keep senior leadership positive and productive   
• Improving relations between workers and management through worker representation at board meetings and facilitating worker input during decision-making 

Panellists:

Stephen Becsi OAM, Chief Executive Officer, Apollo Care

Lee Martin, Chief Executive Officer, Tunundra Lutheran Home  

Tamara Paton, General Manager – Human Resources, Vasey RSL Care 

• Connecting your staff to the mission of your organisation through education  
• Building a retainment strategy through uncovering and leveraging the mission of your organisation   
• Linking your EVP to your employee experience strategy to lower turnover rates

Tamara Paton, General Manager – Human Resources, Vasey RSL Care