Our Agenda

We’re excited to showcase incredible stories and insights from our 2025 speakers.

Akolade opening

Welcome to Country

Opening remark from the Chair

Veronica Jamison

CEO
Shepparton Villages

Ministerial address

Liz Hefren-Webb

Aged Care Quality and Safety Commissioner
Aged Care Quality and Safety Commissioner

Opening Keynote: What does the new reform mean for older people, veterans and providers?

Janet Muir

Chief Executive Officer
RSL LifeCare

From Vision to Reality: Creating Capacity in the Aged Care Workforce

  • Creating capacity and achieving cost savings by applying the IQ Clarity Method to generate transformative process improvements.
  • Exploring practical strategies to achieve optimised operating models, engaged staff and improved care delivery.
  • Revealing remarkable real-world successes achieved through in health and aged care settings

Deborah Holtham

Chief Strategy Officer
IQ Group

Diana Bevington

CEO
Bevington Partners

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

  • Understanding the concept of a relational system of care and the essential components required to operationalise its processes
  • Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
  • Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Joan Hughes

Age Discrimination NSW Ministerial Advisory Council
Ageing (MACA)

Panellists:

Robert Fitzgerald

Age Discrimination Commissioner
Australian Human Rights Commission

Craig Gear

Chief Executive Officer
Older Persons Advocacy Network

Judith Leeson

Older person representative

Partner thought leadership: Comprehensive risk reduction in Aged Care: Integrating physical and psychosocial screening with e-Learning solutions

  • Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
  • Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
  • Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all
Victor Ahipene

Victor Ahipene

Chief Executive Officer
Suremploy

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Veronica Jamison

CEO
Shepparton Villages

Quality care

Adapting to environmental constraints and foster positive behavioural change in people living with dementia

  • Integrating a person-centred care model within residential aged care settings to enhance wellbeing and satisfaction among older adults
  • Exploring strategies to embed person-centred care into existing operational and business models
  • Examining the impact of best-practice care models in promoting positive behavioural outcomes for individuals living with dementia

Tracy Baker

Executive Manager Community Care
St Agnes’ Care & Lifestyle

Case study: Minimising the risk of low-quality care in relation to new strengthened standards

Vivian orji


Peer to Peer Networking

Networking luncheon

Mental and mindful wellbeing

Case study: Food allergy trends: Key challenges for Aged Care

  • Dissecting how risk minimisation strategies for residents with food allergy aligns with the
  • Aged Care standards Addressing the challenges in managing food allergies unique to clinical, care and support staff in Aged care settings
  • Constructing food allergy risk minimisation using a whole of system approach

Dr Sandra Vale

Chief Executive Officer
National Allergy Council

Panel discussion: Strengthening the aged care workforce through specialised skills and capabilities

  • Evaluating the impact of Registered Nurses, Allied Health Professionals and care staff in aged care in providing the right care for older people
  • Addressing workforce entry and upskilling challenges to develop sustainable and compliant aged care strategies
  • Leveraging tailored learning modules to align with new reforms and enhance clinical excellence & compliance

Panellists:

Analou Cariaga

General Manager – Quality, Safety & Risk
Anglicare

Anne Moehead

Nurse Practitioner Psychogeriatrics
Australian College of Nurse Practitioners

Hon John Ajaka

Chairman
My Guardian Aged Care and Disability

Dr Desmond Graham

Chief Medical Officer
Geriatric Care Australia

Reserved case study:

Afternoon refreshment

Roundtable discussion

Governance and compliance

Food

Clinical capabilities and training

Clinical Governance: Incorporating best practices and strategies to achieving clinical governance

Kylie Bennett

Clinical Policies Manager, Practice Quality and Risk
Catholic Healthcare

Case study: Nurturing psychological health

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Chair:

George Margelis

Independent Chair
Aged Care Industry Information Technology Council

Reforms, Transformation and Innovation

Getting in on the act: How aged care reforms are driving digital transformation for improved care and compliance

  • Strategies for managing budgets, optimising technology resources, and ensuring financial sustainability in light of the reforms
  • Exploring digital solutions that streamline reporting, data governance, and regulatory compliance
  • Optimising workforce efficiency by reducing the administrative burden, and improve overall workforce management
  • Overcoming barriers to adoption and digital implementation to drive successful transformation

David Cox

Managing Director
Curtin Heritage Living

Panel discussion: Shaping the future of aged Care: Harnessing emerging innovations and strategic investments to improve service delivery

  • Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
  • Identifying the essential capabilities aged care providers should consider when selecting a software solution
  • Strategies to integrate new technology effectively while supporting staff with training and change management

Panellists:

Ramesh Raghavan

Ramesh Raghavan

Digital Innovation & Experience Lead
Uniting

Daniel Waldron

General Manager Strategy & Business Improvement
Mercy Health

A/Prof Lahn Straney

Chief Scientific Officer
MOA

David Cox

Managing Director
Curtin Heritage Living

Peer to Peer Networking

Networking luncheon

Data Management and Analytics

Case study: Leveraging AI and machine learning to empower consumer-led care and improve care quality

  • Developing AI approach – engagement with members informing policy review, process and capacity and application focus
  • Utilising AI tools to strengthen data governance and privacy risks

Safety in Numbers: Why hundreds of aged care providers trust Mable's data and AI technology to deliver better client and business outcomes

  • Tapping into the benefits of AI and data driven insights
  • Meeting your compliance and regulatory requirements with technology
  • Future proofing your operations with continuous innovation

Paul Wainwright

Chief Analytics Officer
Mable

AI and Automation

Case study: Future proofing data governance in Aged Care: Leveraging AI and emerging technologies to strengthen compliance, security, and person centred care

Chantal Velasque

Head of Data & Analytics
Uniting

Afternoon refreshment

Roundtable discussion

Telehealth advancements in Aged Care

From investment to impact: Building AI capability maturity in Aged Care

Deborah Holtham

Chief Strategy Officer
IQ Group

Topic 3: Data as a caregiver’s ally: Using analytics to enhance resident care and outcomes

Data as a caregiver’s ally: Using analytics to enhance resident care and outcomes

Javed Shaikh

Head of Data and Analytics
BaptisCare

Assistive Technologies for care delivery

Case study: The Role of cybersecurity in SaaS and API ecosystems for Aged Care

  • The importance of having a secure and scalable technology infrastructure in aged care
  • Strategies to mitigate cyber risks and protect resident information from potential threats 

Moet Sela

Head of Cloud & Technology
Catholic Health Care

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Empowering the workforce to attract and retain talent

Setting up for success

Panel discussion: Turning Aged Care Reforms into Strategic Growth Opportunities

  • Aligning organisational expectations with the New Aged Care Act to empower the workforce in achieving compliance excellence
  • Strengthening leadership capabilities to drive seamless organisational transformation and restructuring, enhance service delivery and sustain high-quality care

Rosy Walia

Chief Executive Officer
Multicultural Care

Case study: Optimising student placement experiences through strong partnerships and strategic attraction and retention efforts

  • Identifying essential components for effective collaboration and clinical nurse placements
  • Establishing metrics to assess and monitor partnership success and student placement experiences
  • Exploring critical factors for attracting and retaining students in aged care placements

Kathryn Twigg

Clinical and Educational Lead
Australian Primary Healthcare Nurses Association

Donna Gleisner

General Manager Career Pathways
APNA

Lehi Cerna

Talent Program Lead People Culture and Safety
Baptcare

Renee Flynn

Clinical and Education Manager – Career Pathways Team
APNA

Peer to Peer Networking

Networking luncheon

Upskilling and skill development

Panel discussion: Designing strategies for data driven talent development

  • Developing a strategic plan to identify and analyse workforce gaps, ensuring data-driven upskilling programs
  • Establishing effective feedback collection methods and defining measurable indicators to accurately assess program impact
  • Designing holistic programs that balances compliance, clinical expertise, and soft skill development
  • Addressing learning retention challenges and exploring strategies for long-term success Exploring the diversity of eLearning platform delivery methods to increase learner engagement and knowledge retention

Panellists:

Arathi Chhetri

Manager Learning & Capability
The Salvation Army Australia

Dr Roshmeen Azam

General Manager Learning
Altura Learning

Tanya Cantrell

Head of Education & Development, Quality Services Team
Bupa Community Based

Case study: Driving cultural transformation by creating opportunities for professional growth and development

  • Implementing processes that ensure staff feel heard, recognised, and rewarded, fostering a culture of empowerment and continuous growth
  • Enhancing talent development by equipping teams with the skills to identify and nurture emerging talent, fostering a culture of excellence
  • Reducing turnover through flexible, customizable programs tailored to staff preferences and career development
  • Strengthening leadership pipelines by cultivating capable, resilient leaders at every level of the organization

Adam Priest

Head of People & Culture
Southern Cross Care

Scalable, evidenced based training models: why the economics of eLearning no longer works for aged care

  • Enabling learning in the flow of care with cost effective, evidenced based training techniques
  • Enhancing workforce capability with data driven insights that inform coaching opportunities and reduce resident risk
  • Innovating with technology to meet the increasing training requirements on providers

Panellists:

Allyson Warrington

Chief Executive Officer
Community Based Support

Sue Franklin

Executive General Manager
People & Culture, Basscare

James Stack

Co Founder & Director
Obvious Choice

Afternoon refreshment

Roundtable discussion

Retention

Tamara Paton

Senior Executive Officer
Vasey RSL Care

Onboarding processes that attracts and engages

Clinical upskilling

Workforce resilience

Case study: Optimising workforce engagement in digital transformation

  • Designing an effective digital transformation strategy to drive future cost savings.
  • Creating workforce buy-in to help drive digital change.
  • Developing internal resources to be Subject Matter Experts and digital change champions
  • Showcasing key areas where digital innovation reduces workforce overspend while ensuring compliance and meeting care minute requirements.

Tamara Paton

Senior Executive Officer
Vasey RSL Care

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Doug MacColl

Chief Financial Officer
Scalabrini

Support at Home

Case study: Driving Sustainable Growth: Harnessing data, strategy, and partnerships for excellence in aged care

  • Cultivating a culture of continuous improvement through data-driven insights and KPI measurements
  • Developing strategic sales and marketing approaches to enhance organizational reputation and strengthen client trust and engagement
  • Balancing data-driven decision-making across staff, clients, and business operations to optimise service delivery and operational efficiency
  • Expanding business growth through strategic partnerships by leveraging collaborative projects

Glen Kilpatrick

Chief Growth Officer
Trilogy Care

Case study: Delivering financial sustainability by enhancing workforce coordination and leveraging virtual care solutions

  • Harnessing innovative virtual care solutions to provide high-quality care in regional, rural, and remote areas
  • Expanding access to allied health services for older Australians at home through embracing virtual care
  • Reducing risks and costs associated with workforce shortages by investing in innovative technology solutions that support alternative approaches to service delivery
  • Showcasing how innovation sustains financial viability while upholding care standards and compliance

Paul Maher

Chief of Finance
McLean Care

Peer to Peer Networking

Networking luncheon

Sustainable operational models

Best practices to designing financial and operational models that supports SAH program and meets compliance requirements

  • Modifying operations to seamlessly integrate SAH program
  • Restructuring financial and reporting system through actionable strategies
  • Effectively leading and communicating staff and workforce with training and readiness

Partner thought leadership: Streamlining payroll processes by integrating systems adaptive to complex legislative changes

  • Managing cost of care by aligning with in built-in compliance assurance and tracking and reporting of funding
  • Leveraging data to forecast service demand, inventory, and expenses, and better manage budgets, service capacity, and cash flow
  • Seamlessly integrate with other software and available on any device, for easy access, collaboration and scaling

Case study: Healthia: Building a sustainable financial model for small scale living in residential aged care

  • Integrating efficient staffing models focused on person-directed care
  • Incorporating home-centred building design to meet the customer value proposition and leverage funding reform opportunities
  • Developing strategic partnerships to improve care continuity and unlock additional funding streams

Adam Green

Chief Financial Officer
ACH Group

Afternoon refreshment

Roundtable discussion

Topic 1: Procurement strategies for long-term viability

Procurement strategies for long-term viability

Tracey Shearer

Managing Director
August Consulting

Setting prices exercises and methodologies

Leveraging data for better informed financial decision making

Stacy Flanagan

Chief Financial Officer
St Basil's Aged Care NSW & ACT

Greater resource allocation

International case study: PACE: Program for All-Inclusive Care for the Elderly and the payment model designed to sustainably support older people

  • Unpacking key mechanisms to construct a comprehensive, coordinated model of care
  • Highlighting the key benefits of the payment model of PACE to ensure inclusive access to aged care services

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Registrations opens

Opening remarks from the Chair

Veronica Jamison

CEO
Shepparton Villages

Opening keynote: Contemporary insights of the Aged Care Nursing Workforce

  • Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
  • Assessing nursing aged care careers in comparison to other nursing careers
  • Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin

Chief Executive Office
Australian Primary Health Care Nurses Association

Panel discussion: Assessing strengthening standards and its impact on the aged care sector Articulating the point of difference of new standards and the intended direction it is taking

  • Assessing the value and relevance of the new standards from a clinical, cultural and compliance lens
  • Sharing foundational processes to practically implement strengthened Quality Standards
  • Discussing the benefits and challenges faced during the practical implementation of the standards

Panellists:

Amber Mills

Policy and Research Manager
Australian Association of Gerontology and AAG Research Trust

Veronica Jamison

CEO
Shepparton Villages

Cassara Hardie

Acting Chief Executive Officer
National Aboriginal and Torres Strait Islander Ageing and Aged Care Council

Samantha Edmonds

Director Policy, Education and Systemic Advocacy
Opan

Virtual international case study: Lessons from Canada: Navigating integrated care models across the aged care continuum

Dr. Samir Sinha

Geriatrician and Clinician Scientist
Sinai Health System and University Health Network

Partner thought leadership session

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Veronica Jamison

CEO
Shepparton Villages as Chair

Effective Care Management

Case study: Living well with dementia - From model to mindset: Adapting the small house approach anywhere

  • Shifting mindsets and implement strategies to overcome current infrastructural and resource challenges
  • Curating strategies that work in any context
  • Understanding the behavioural and wellbeing benefits for people living with dementia in small house models

Tracy Baker

Executive Manager Community Care
St Agnes' Care & Lifestyle

Panel discussion: Constructing appropriate mechanisms to effectively support people with dementia

  • Destigmatising dementia for more informed decision-making practices
  • Exploring the strategies of a person-centered behavioral approach to support people living with dementia
  • Implementing training strategies to enhance staff capabilities in caring for individuals with dementia
  • Discussing the future for people living with dementia

Mederator:

Nikki Gilbertson

General Manager Client Services
Dementia Australia

Panellists:

Tamar Krebs

Founder & Executive Director
Group Homes Australia

Marie Alford

General Manager Growth and Innovation
Hammond Care

Empowering real voices: Embedding robust consumer advisory bodies in aged care

  • Integrating Consumer Advisory Bodies into organisational frameworks, enhancing policy, practice and strategy.
  • Cultivating an environment that prioritises mental health, wellbeing and genuine participation through insights generated from CBA
  • Driving accountability, governance and stewardship from the benefits of a CBA

Rae Blackledge

Engagement & Quality of Life Head
BaptistCare NSW & ACT

Networking luncheon

Inclusive Decision making and empowerment

Panel discussion: Unpacking the nuances of supported decision making for older people

  • Defining supported decision making for older people
  • Why are people increasingly talking about supported decision making?
  • Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
  • Addressing how cultural attitudes influence decision-making processes
  • Understanding an older person’s history and support needs to equip them with the right tools in confidently expressing their internal desires

Moderator:

Karen Williams

Lawyer, Social Worker and Manager of the Human Rights Service Team
ADA Australia

Panellists:

Craig Sinclair

Senior Research Fellow
UNSW

Courtney Forrest

Chief Operation Officer
Arete Healthcare

John Chesterman

Public Advocate
The Public Advocate

Partner thought leadership: Leveraging reporting and analytics to enhance care and accountability in aged care

  • Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
  • Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
  • Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
  • Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement

Case study: Collaborating with older people to co-design and implement simple yet effective improvements in care delivery

  • Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
  • Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
  • Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Rae Blackledge

Head of Engagement and Quality of Life
Baptistcare

Afternoon refreshment

Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O' Flaherty

Chief Executive Officer
Columbia Aged Care

Conference Chair Closing and End of the Aged Care Week 2025

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Strategic It Design, Planning And Execution

Case study: Driving digital transformation through Aged Care reform: A government perspective

  • How policy is being used as a catalyst to modernise aged care systems and services
  • Support for providers transitioning to digital-first models
  • The role of real-time data and analytics in improving aged care quality, safety, and compliance
  • Leveraging technology to enhance care experiences for older Australians
  • Opportunities for collaboration between government, providers, and technology partners

Lali Gunasekara

Director of Aged Care Services and Sustainability
Department of Health and Aged Care

Partner thought leadership: Creating effective dashboards for Aged Care management

  • Harnessing data and reporting dashboards to improve care outcomes
  • Designing and implementing dashboards that provide real-time insights into key performance indicators
  • Best practices for real-time monitoring and performance tracking

Case study: Cost effective cybersecurity compliance: Strategies and open source solutions for small and medium providers

  • Addressing the challenges faced by smaller providers in meeting compliance without large budgets
  • Implementing cost-effective policies like least privilege access, multi-factor authentication, and regular audits
  • Key steps taken, tools used, and lessons learned 

Toby Kell

IT Team Lead – Cloud & Systems Information Communication Technology
BaptCare

Networking luncheon

Cyber Security

Partner thought leadership: Aligning cybersecurity priorities with the wider business objectives Assessing the impact of AI powered tools and robotic assistance on resident well-being and workforce productivity

  • Fostering a cyber-resilient culture across the organisation
  • Exploring cross-functional perspectives on cybersecurity challenges
  • Engaging senior stakeholders to champion and invest in robust cyber resilience strategies 

Panel discussion: Addressing the critical issue of data privacy and security in aged care, outlining strategies for compliance with relevant regulations

  • Addressing the critical issue of data privacy and security in aged care
  • Protecting resident privacy in a digital age: Best practices for data security and compliance
  • Outlining strategies for compliance with relevant regulations 

Panellists:

Daniel Johnson

Chief Information Officer
Dementia and Alzheimer’s Australia

Toby Kell

IT Team Lead – Cloud & Systems Information Communication Technology
BaptistCare

Case study: Adapting to change: Selecting flexible software for continuous improvement in Aged Care

  • Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
  • Identifying the essential capabilities aged care providers should consider when selecting a software solution 

Mick Young

Chief Information Officer
Anglicare Sydney

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O' Flaherty

Chief Executive Officer
Columbia Aged Care

Conference Chair Closing and End of the Aged Care Week 2025

Empowering the workforce to attract and retain talent

Adaptation

Case study: Building a smarter workforce model for home care to ensure care quality and sustainability

  • Developing an operational model that ensures the best-fit staff for each older adult’s needs
  • Enhancing home care rostering practices to deliver high-quality care while ensuring financial sustainability
  • Implementing strategies to strengthen staff-client relationships, overcoming challenges related to proximity and scheduling

Anat Hassner

Chief Strategy Officer
Uniting NSW.ACT

Panel discussion: Developing effective homecare risk management and mitigation

  • Examining the challenges, impact and prevalence of home care risk for older people living in their own homes through a multicultural lens
  • Exploring strategies on how to effectively risk assess and manage in home care services
  • Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
  • Adopting best monitoring systems and processes to streamline risk management and enable timely interventions

Panellists:

Jennifer Knox

Head of Quality and Safeguarding
Homemade

Kathryn Twigg

Clinical and Educational Lead
Australian primary healthcare nurses Association

Partner thought leadership: Tailoring learning pathways to uplift and empower aged care workforce

  • In-built feature to customise learning experiences for every role, department, or individual
  • Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
  • Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill

Networking luncheon

Holistic Risk Management

Case study: Integrating holistic wellbeing approaches as a key driver for attraction and retention

  • Understanding the importance and impact of wellbeing strategies that nurture mental wellbeing and the effective management of psychosocial hazards
  • Implementing practical and successful wellbeing strategies to foster positive work culture
  • Examining how wellbeing initiatives enhance holistic talent management strategies to boost employee engagement and productivity

Cara Williams

Head of Safety & Wellbeing
Bolton Clarke

Partner thought leadership: Streamlining processes and maximise time for person centered care through holistic care management platform

  • Management platform that enables rostering, client and carer management with function to produce reports
  • Includes mobile app with real time information and tools to provide person centred care.
  • Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability

Case study: Taking care of our people while managing change and evolving our business

  • Leveraging multidisciplinary capabilities from staff to co-design solutions, accelerating compliance and high-quality service delivery
  • Harnessing leadership to strengthen team dynamics, overcoming project disruptions, uncertainty and pressures of change
  • Curating initiatives that invests in people-first culture to protect organisational values and cultivate positive financial outcomes

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O' Flaherty

Chief Executive Officer
Columbia Aged Care

Conference Chair Closing and End of the Aged Care Week 2025

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Doug MacColl

Chief Financial Officer
Scalabrini

Strategic Management Practices

Case study: Integrating efficient and effective care management practices under Support at Home

  • Exploring strategies for optimising care management within the constraints of allowable billable activities and 10% care management levy under SAH program
  • Redesigning rostering and care management processes to eliminate financial waste, maximise use of care management funds and leverage technology capabilities
  • Establishing strong governance framework to support financial sustainability and compliance

Panel discussion: Considering key management processes to build resilient aged care model for financial viability

  • Building a resilient and supportive framework for staff during digital transformation and change management
  • Developing leadership capabilities to empower teams and enhance productivity
  • Integrating strong governance frameworks to develop sustainable and future-proof financial systems
  • Leveraging innovation to navigate challenges and drive business growth in aged care

Panellists:

Deborah Holtham

Chief Strategy Officer
IQ Group

Doug MacColl

Chief Financial Officer
Scalabrini

Partner thought leadership: Utilising financial benchmarks as an instrumental tool to track performance and identify improvement opportunities

  • Discuss the importance of monitoring profitability, cost of care delivery, and resource utilization to leverage benchmark findings
  • Exploring strategies for comparing performance to industry benchmarks and identifying key metrics to generate actionable insights.
  • Translating benchmarking insights into meaningful objectives such as identifying performance deficits and improvement opportunities

Networking luncheon

Innovative Transformation

Case study: Optimising digital transformation for cost efficiency and compliance

  • Designing an effective digital transformation strategy to drive future cost savings.
  • Enhancing smarter financial decision-making by identifying the right talent and optimising management for seamless digital implementation.
  • Strengthening capabilities and strategies to navigate project changes and foster successful partnerships.
  • Showcasing key areas where digital innovation reduces overspending while ensuring compliance and meeting care minute requirements.

Partner thought leadership: Ensuring operational efficiency and staff wellbeing through efficient rostering technology

  • Featuring roster employees according to wage costs, staff availability, and compliance rules.
  • Distributing shifts fairly to avoid burnout and ensure a manageable workload for staff and carers requires careful planning

Case study: Strengthening organisational identity and financial sustainability with innovative cloud based analytics

  • Preserving organisational identity by adopting innovative cloud-based analytics system
  • Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
  • Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Stephen Becsi

Chief Executive Officer
Apollo Care

Dr Richard Rosewarne

Lawyer, Social Worker and Manager of the Human Rights Service Team
ADA Australia

Barry Ashcroft

Chief Executive Officer
Apollo Care

Alissa Walsh

Chief Performance Officer
Apollo Care

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

  • Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
  • Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
  • Elevating care experience through Customer Journey Mapping
  • Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Lucy O' Flaherty

Chief Executive Officer
Columbia Aged Care

Conference Chair Closing and End of the Aged Care Week 2025