Agenda - Aged Care Week

Our Agenda

We’re excited to showcase incredible stories and insights from our 2025 speakers.

Request Brochure

Akolade opening

Welcome to Country

Opening remark from the Chair

Ministerial address

Opening Keynote: What does the new reform mean for older people, veterans and providers?

From Vision to Reality: Creating Capacity in the Aged Care Workforce

Creating capacity and achieving cost savings by applying the IQ Clarity Method to generate transformative process improvements.
Exploring practical strategies to achieve optimised operating models, engaged staff and improved care delivery.
Revealing remarkable real-world successes achieved through in health and aged care settings

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

Understanding the concept of a relational system of care and the essential components required to operationalise its processes
Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
Investigating the barriers, gaps and opportunities within aged care operational systems in delivering person-led care

Moderator:

Panellists:

Partner thought leadership: Comprehensive risk reduction in Aged Care: Integrating physical and psychosocial screening with e-Learning solutions

Adopting a holistic approach to risk reduction by combining physical and psychosocial screening with innovative e-learning modules
Enhancing compliance and workforce resilience through effective risk identification and mitigation strategies aligned with psychosocial safety standards
Improving care outcomes by combining comprehensive assessments with targeted educational tools to create a safer, more supportive environment for all

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Quality care

Adapting to environmental constraints and foster positive behavioural change in people living with dementia

Integrating a person-centred care model within residential aged care settings to enhance wellbeing and satisfaction among older adults
Exploring strategies to embed person-centred care into existing operational and business models
Examining the impact of best-practice care models in promoting positive behavioural outcomes for individuals living with dementia

Case study: Minimising the risk of low-quality care in relation to new strengthened standards

Peer to Peer Networking

Networking luncheon

Mental and mindful wellbeing

Case study: Food allergy trends: Key challenges for Aged Care

Dissecting how risk minimisation strategies for residents with food allergy aligns with the
Aged Care standards Addressing the challenges in managing food allergies unique to clinical, care and support staff in Aged care settings
Constructing food allergy risk minimisation using a whole of system approach

Panel discussion: Strengthening the aged care workforce through specialised skills and capabilities

Evaluating the impact of Registered Nurses, Allied Health Professionals and care staff in aged care in providing the right care for older people
Addressing workforce entry and upskilling challenges to develop sustainable and compliant aged care strategies
Leveraging tailored learning modules to align with new reforms and enhance clinical excellence & compliance

Panellists:

Reserved case study:

Afternoon refreshment

Roundtable discussion

Case study: Nurturing psychological health

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

End the first day of the Summit with a fine dining experience alongside your peers. With stunning architectures crafted with authentic materials, expertly curated art collections and interiors designed by world-class designers the Park Hyatt is where you can unlock unique and enriching moments.

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Chair:

Reforms, Transformation and Innovation

Getting in on the act: How aged care reforms are driving digital transformation for improved care and compliance

Strategies for managing budgets, optimising technology resources, and ensuring financial sustainability in light of the reforms
Exploring digital solutions that streamline reporting, data governance, and regulatory compliance
Optimising workforce efficiency by reducing the administrative burden, and improve overall workforce management
Overcoming barriers to adoption and digital implementation to drive successful transformation

Panel discussion: Shaping the future of aged Care: Harnessing emerging innovations and strategic investments to improve service delivery

Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
Identifying the essential capabilities aged care providers should consider when selecting a software solution
Strategies to integrate new technology effectively while supporting staff with training and change management

Panellists:

Peer to Peer Networking

Networking luncheon

Data Management and Analytics

Case study: Leveraging AI and machine learning to empower consumer-led care and improve care quality

Developing AI approach – engagement with members informing policy review, process and capacity and application focus
Utilising AI tools to strengthen data governance and privacy risks

Safety in Numbers: Why hundreds of aged care providers trust Mable's data and AI technology to deliver better client and business outcomes

Tapping into the benefits of AI and data driven insights
Meeting your compliance and regulatory requirements with technology
Future proofing your operations with continuous innovation

AI and Automation

Case study: Future proofing data governance in Aged Care: Leveraging AI and emerging technologies to strengthen compliance, security, and person centred care

Afternoon refreshment

Roundtable discussion

Topic 3: Data as a caregiver’s ally: Using analytics to enhance resident care and outcomes

Case study: The Role of cybersecurity in SaaS and API ecosystems for Aged Care

The importance of having a secure and scalable technology infrastructure in aged care
Strategies to mitigate cyber risks and protect resident information from potential threats

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Empowering the workforce to attract and retain talent

Setting up for success

Panel discussion: Turning Aged Care Reforms into Strategic Growth Opportunities

Aligning organisational expectations with the New Aged Care Act to empower the workforce in achieving compliance excellence
Strengthening leadership capabilities to drive seamless organisational transformation and restructuring, enhance service delivery and sustain high-quality care

Case study: Optimising student placement experiences through strong partnerships and strategic attraction and retention efforts

Identifying essential components for effective collaboration and clinical nurse placements
Establishing metrics to assess and monitor partnership success and student placement experiences
Exploring critical factors for attracting and retaining students in aged care placements

Peer to Peer Networking

Networking luncheon

Upskilling and skill development

Panel discussion: Designing strategies for data driven talent development

Developing a strategic plan to identify and analyse workforce gaps, ensuring data-driven upskilling programs
Establishing effective feedback collection methods and defining measurable indicators to accurately assess program impact
Designing holistic programs that balances compliance, clinical expertise, and soft skill development
Addressing learning retention challenges and exploring strategies for long-term success Exploring the diversity of eLearning platform delivery methods to increase learner engagement and knowledge retention

Panellists:

Case study: Driving cultural transformation by creating opportunities for professional growth and development

Implementing processes that ensure staff feel heard, recognised, and rewarded, fostering a culture of empowerment and continuous growth
Enhancing talent development by equipping teams with the skills to identify and nurture emerging talent, fostering a culture of excellence
Reducing turnover through flexible, customizable programs tailored to staff preferences and career development
Strengthening leadership pipelines by cultivating capable, resilient leaders at every level of the organization

Scalable, evidenced based training models: why the economics of eLearning no longer works for aged care

Enabling learning in the flow of care with cost effective, evidenced based training techniques
Enhancing workforce capability with data driven insights that inform coaching opportunities and reduce resident risk
Innovating with technology to meet the increasing training requirements on providers

Panellists:

Afternoon refreshment

Roundtable discussion

Case study: Optimising workforce engagement in digital transformation

Designing an effective digital transformation strategy to drive future cost savings.
Creating workforce buy-in to help drive digital change.
Developing internal resources to be Subject Matter Experts and digital change champions
Showcasing key areas where digital innovation reduces workforce overspend while ensuring compliance and meeting care minute requirements.

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Support at Home

Case study: Driving Sustainable Growth: Harnessing data, strategy, and partnerships for excellence in aged care

Cultivating a culture of continuous improvement through data-driven insights and KPI measurements
Developing strategic sales and marketing approaches to enhance organizational reputation and strengthen client trust and engagement
Balancing data-driven decision-making across staff, clients, and business operations to optimise service delivery and operational efficiency
Expanding business growth through strategic partnerships by leveraging collaborative projects

Case study: Delivering financial sustainability by enhancing workforce coordination and leveraging virtual care solutions

Harnessing innovative virtual care solutions to provide high-quality care in regional, rural, and remote areas
Expanding access to allied health services for older Australians at home through embracing virtual care
Reducing risks and costs associated with workforce shortages by investing in innovative technology solutions that support alternative approaches to service delivery
Showcasing how innovation sustains financial viability while upholding care standards and compliance

Peer to Peer Networking

Networking luncheon

Sustainable operational models

Best practices to designing financial and operational models that supports SAH program and meets compliance requirements

Modifying operations to seamlessly integrate SAH program
Restructuring financial and reporting system through actionable strategies
Effectively leading and communicating staff and workforce with training and readiness

Partner thought leadership: Streamlining payroll processes by integrating systems adaptive to complex legislative changes

Managing cost of care by aligning with in built-in compliance assurance and tracking and reporting of funding
Leveraging data to forecast service demand, inventory, and expenses, and better manage budgets, service capacity, and cash flow
Seamlessly integrate with other software and available on any device, for easy access, collaboration and scaling

Case study: Healthia: Building a sustainable financial model for small scale living in residential aged care

Integrating efficient staffing models focused on person-directed care
Incorporating home-centred building design to meet the customer value proposition and leverage funding reform opportunities
Developing strategic partnerships to improve care continuity and unlock additional funding streams

Afternoon refreshment

Roundtable discussion

Topic 1: Procurement strategies for long-term viability

International case study: PACE: Program for All-Inclusive Care for the Elderly and the payment model designed to sustainably support older people

Unpacking key mechanisms to construct a comprehensive, coordinated model of care
Highlighting the key benefits of the payment model of PACE to ensure inclusive access to aged care services

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

Seats are limited and allocated on a first-come, first-served basis. Reserve your spot now to secure your place at this premier networking opportunity!

Registrations opens

Opening remarks from the Chair

Opening keynote: Contemporary insights of the Aged Care Nursing Workforce

Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
Assessing nursing aged care careers in comparison to other nursing careers
Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Panel discussion: Assessing strengthening standards and its impact on the aged care sector Articulating the point of difference of new standards and the intended direction it is taking

Assessing the value and relevance of the new standards from a clinical, cultural and compliance lens
Sharing foundational processes to practically implement strengthened Quality Standards
Discussing the benefits and challenges faced during the practical implementation of the standards

Panellists:

Virtual international case study: Lessons from Canada: Navigating integrated care models across the aged care continuum

Partner thought leadership session

Morning refreshment

Building quality care excellence and ensuring compliance to navigate the aged care reforms

Chair:

Effective Care Management

Case study: Living well with dementia - From model to mindset: Adapting the small house approach anywhere

Shifting mindsets and implement strategies to overcome current infrastructural and resource challenges
Curating strategies that work in any context
Understanding the behavioural and wellbeing benefits for people living with dementia in small house models

Panel discussion: Constructing appropriate mechanisms to effectively support people with dementia

Destigmatising dementia for more informed decision-making practices
Exploring the strategies of a person-centered behavioral approach to support people living with dementia
Implementing training strategies to enhance staff capabilities in caring for individuals with dementia
Discussing the future for people living with dementia

Mederator:

Panellists:

Empowering real voices: Embedding robust consumer advisory bodies in aged care

Integrating Consumer Advisory Bodies into organisational frameworks, enhancing policy, practice and strategy.
Cultivating an environment that prioritises mental health, wellbeing and genuine participation through insights generated from CBA
Driving accountability, governance and stewardship from the benefits of a CBA

Networking luncheon

Inclusive Decision making and empowerment

Panel discussion: Unpacking the nuances of supported decision making for older people

Defining supported decision making for older people
Why are people increasingly talking about supported decision making?
Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
Addressing how cultural attitudes influence decision-making processes
Understanding an older person’s history and support needs to equip them with the right tools in confidently expressing their internal desires

Moderator:

Panellists:

Partner thought leadership: Leveraging reporting and analytics to enhance care and accountability in aged care

Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement

Case study: Collaborating with older people to co-design and implement simple yet effective improvements in care delivery

Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Afternoon refreshment

Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
Elevating care experience through Customer Journey Mapping
Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Conference Chair Closing and End of the Aged Care Week 2025

Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation

Strategic It Design, Planning And Execution

Case study: Driving digital transformation through Aged Care reform: A government perspective

How policy is being used as a catalyst to modernise aged care systems and services
Support for providers transitioning to digital-first models
The role of real-time data and analytics in improving aged care quality, safety, and compliance
Leveraging technology to enhance care experiences for older Australians
Opportunities for collaboration between government, providers, and technology partners

Partner thought leadership: Creating effective dashboards for Aged Care management

Harnessing data and reporting dashboards to improve care outcomes
Designing and implementing dashboards that provide real-time insights into key performance indicators
Best practices for real-time monitoring and performance tracking

Case study: Cost effective cybersecurity compliance: Strategies and open source solutions for small and medium providers

Addressing the challenges faced by smaller providers in meeting compliance without large budgets
Implementing cost-effective policies like least privilege access, multi-factor authentication, and regular audits
Key steps taken, tools used, and lessons learned

Networking luncheon

Cyber Security

Partner thought leadership: Aligning cybersecurity priorities with the wider business objectives Assessing the impact of AI powered tools and robotic assistance on resident well-being and workforce productivity

Fostering a cyber-resilient culture across the organisation
Exploring cross-functional perspectives on cybersecurity challenges
Engaging senior stakeholders to champion and invest in robust cyber resilience strategies

Panel discussion: Addressing the critical issue of data privacy and security in aged care, outlining strategies for compliance with relevant regulations

Addressing the critical issue of data privacy and security in aged care
Protecting resident privacy in a digital age: Best practices for data security and compliance
Outlining strategies for compliance with relevant regulations

Panellists:

Case study: Adapting to change: Selecting flexible software for continuous improvement in Aged Care

Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
Identifying the essential capabilities aged care providers should consider when selecting a software solution

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
Elevating care experience through Customer Journey Mapping
Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Conference Chair Closing and End of the Aged Care Week 2025

Empowering the workforce to attract and retain talent

Adaptation

Case study: Building a smarter workforce model for home care to ensure care quality and sustainability

Developing an operational model that ensures the best-fit staff for each older adult’s needs
Enhancing home care rostering practices to deliver high-quality care while ensuring financial sustainability
Implementing strategies to strengthen staff-client relationships, overcoming challenges related to proximity and scheduling

Panel discussion: Developing effective homecare risk management and mitigation

Examining the challenges, impact and prevalence of home care risk for older people living in their own homes through a multicultural lens
Exploring strategies on how to effectively risk assess and manage in home care services
Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
Adopting best monitoring systems and processes to streamline risk management and enable timely interventions

Panellists:

Partner thought leadership: Tailoring learning pathways to uplift and empower aged care workforce

In-built feature to customise learning experiences for every role, department, or individual
Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill

Networking luncheon

Holistic Risk Management

Case study: Integrating holistic wellbeing approaches as a key driver for attraction and retention

Understanding the importance and impact of wellbeing strategies that nurture mental wellbeing and the effective management of psychosocial hazards
Implementing practical and successful wellbeing strategies to foster positive work culture
Examining how wellbeing initiatives enhance holistic talent management strategies to boost employee engagement and productivity

Partner thought leadership: Streamlining processes and maximise time for person centered care through holistic care management platform

Management platform that enables rostering, client and carer management with function to produce reports
Includes mobile app with real time information and tools to provide person centred care.
Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability

Case study: Taking care of our people while managing change and evolving our business

Leveraging multidisciplinary capabilities from staff to co-design solutions, accelerating compliance and high-quality service delivery
Harnessing leadership to strengthen team dynamics, overcoming project disruptions, uncertainty and pressures of change
Curating initiatives that invests in people-first culture to protect organisational values and cultivate positive financial outcomes

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
Elevating care experience through Customer Journey Mapping
Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Conference Chair Closing and End of the Aged Care Week 2025

Strengthening fundamental mechanisms to sustain financial sustainability

Chair:

Strategic Management Practices

Case study: Integrating efficient and effective care management practices under Support at Home

Exploring strategies for optimising care management within the constraints of allowable billable activities and 10% care management levy under SAH program
Redesigning rostering and care management processes to eliminate financial waste, maximise use of care management funds and leverage technology capabilities
Establishing strong governance framework to support financial sustainability and compliance

Panel discussion: Considering key management processes to build resilient aged care model for financial viability

Building a resilient and supportive framework for staff during digital transformation and change management
Developing leadership capabilities to empower teams and enhance productivity
Integrating strong governance frameworks to develop sustainable and future-proof financial systems
Leveraging innovation to navigate challenges and drive business growth in aged care

Panellists:

Partner thought leadership: Utilising financial benchmarks as an instrumental tool to track performance and identify improvement opportunities

Discuss the importance of monitoring profitability, cost of care delivery, and resource utilization to leverage benchmark findings
Exploring strategies for comparing performance to industry benchmarks and identifying key metrics to generate actionable insights.
Translating benchmarking insights into meaningful objectives such as identifying performance deficits and improvement opportunities

Networking luncheon

Innovative Transformation

Case study: Optimising digital transformation for cost efficiency and compliance

Designing an effective digital transformation strategy to drive future cost savings.
Enhancing smarter financial decision-making by identifying the right talent and optimising management for seamless digital implementation.
Strengthening capabilities and strategies to navigate project changes and foster successful partnerships.
Showcasing key areas where digital innovation reduces overspending while ensuring compliance and meeting care minute requirements.

Partner thought leadership: Ensuring operational efficiency and staff wellbeing through efficient rostering technology

Featuring roster employees according to wage costs, staff availability, and compliance rules.
Distributing shifts fairly to avoid burnout and ensure a manageable workload for staff and carers requires careful planning

Case study: Strengthening organisational identity and financial sustainability with innovative cloud based analytics

Preserving organisational identity by adopting innovative cloud-based analytics system
Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Afternoon refreshment

Case study: Leading Together: Inspiring a Shared Vision for People Centred Aged Care Reform.

Taking a digital Leap to conquer IT Overhaul and harness technology in enhancing efficiency and care
Developing infrastructure that truly supports and accommodates resident’s well-being and future needs
Elevating care experience through Customer Journey Mapping
Unlocking innovation and buy-in through codesigning new models of care with staff and older people

Our Agenda

Akolade opening

Welcome to Country

Opening remark from the Chair

Veronica Jamison

Ministerial address

Liz Hefren-Webb

Opening Keynote: What does the new reform mean for older people, veterans and providers?

Janet Muir

From Vision to Reality: Creating Capacity in the Aged Care Workforce

Deborah Holtham

Diana Bevington

Panel discussion: Lived experiences: A discussion of what person-led aged care could look like

Moderator:

Joan Hughes

Panellists:

Robert Fitzgerald

Craig Gear

Judith Leeson

Partner thought leadership: Comprehensive risk reduction in Aged Care: Integrating physical and psychosocial screening with e-Learning solutions

Victor Ahipene

Morning refreshment

Chair:

Veronica Jamison

Quality care

Adapting to environmental constraints and foster positive behavioural change in people living with dementia

Tracy Baker

Case study: Minimising the risk of low-quality care in relation to new strengthened standards

Vivian orji

Peer to Peer Networking

Networking luncheon

Mental and mindful wellbeing

Case study: Food allergy trends: Key challenges for Aged Care

Dr Sandra Vale

Panel discussion: Strengthening the aged care workforce through specialised skills and capabilities

Panellists:

Analou Cariaga

Anne Moehead

Hon John Ajaka

Dr Desmond Graham

Reserved case study:

Afternoon refreshment

Roundtable discussion

Governance and compliance

Food

Clinical capabilities and training

Clinical Governance: Incorporating best practices and strategies to achieving clinical governance

Kylie Bennett

Case study: Nurturing psychological health

Closing remarks from the Chair and end of day one

Networking cocktail reception

Networking dinner

Chair:

George Margelis

Reforms, Transformation and Innovation

Getting in on the act: How aged care reforms are driving digital transformation for improved care and compliance

David Cox

Panel discussion: Shaping the future of aged Care: Harnessing emerging innovations and strategic investments to improve service delivery

Panellists:

Ramesh Raghavan

Daniel Waldron

A/Prof Lahn Straney

David Cox

Peer to Peer Networking

Networking luncheon

Data Management and Analytics

Case study: Leveraging AI and machine learning to empower consumer-led care and improve care quality

Safety in Numbers: Why hundreds of aged care providers trust Mable's data and AI technology to deliver better client and business outcomes

Paul Wainwright

AI and Automation

Case study: Future proofing data governance in Aged Care: Leveraging AI and emerging technologies to strengthen compliance, security, and person centred care

Chantal Velasque

Afternoon refreshment

Roundtable discussion

Telehealth advancements in Aged Care

From investment to impact: Building AI capability maturity in Aged Care

Deborah Holtham

Data as a caregiver’s ally: Using analytics to enhance resident care and outcomes

Javed Shaikh

Assistive Technologies for care delivery