Agenda
Duration: Half-day workshop (3 hours)
Introduction: Governance should regularly evaluate whether the business model adopted by the executive is effective and producing a sustainable return on equity. If the organization fails to generate this return, its capital will erode over time, preventing it from investing in technology or innovative practices. In such cases, the only viable options are to shut down or pursue a merger.
There are ongoing calls for additional revenue streams to improve providers’ EBITDA, but data shows that, although increased revenue from the government or consumers is essential, it is not a standalone solution to ensuring financial sustainability.
This workshop is focused on equipping aged care providers with the strategies, information, and capabilities necessary to achieve long-term financial sustainability. The session offers practical insights on how to navigate the complex financial landscape while maintaining high-quality care for consumers.
Key learning objectives:
- Identify key drivers in achieving financial sustainability for different types of providers
- Strategies on how to maximise revenue while taking into account the implications of co-contributions for consumers
- Create the right team architecture with appropriate capabilities and how to cultivate a culture that inspires performance of the highest caliber
- Learn best practices of effective care rostering and resource allocation
Duration: Half day workshop (3 hours)
Introduction: In today’s highly competitive aged care landscape, standing out has never been more challenging. With organizations striving to deliver exceptional care while maintaining financial sustainability, differentiation is key. However, as competition intensifies, many providers find themselves grappling with how to remain viable and relevant in a crowded market.
This workshop explores an innovative avenue to achieve just that: diversification. By branching out and expanding into areas such as creating unique products or services, aged care organizations can unlock new revenue streams, strengthen their brand identity, and enhance their value proposition.
Together, we’ll dive into strategies to foster innovation within your organization, identify opportunities for diversification, and explore how these efforts can not only help your organization stay afloat but thrive in this ever-evolving industry. Let’s uncover the tools and approaches that can turn challenges into opportunities for long-term success.
Key learning objectives:
- Understanding the importance of diversification
- Explore how to leverage market pressures and competition as a catalyst for innovative thinking and strategic growth
- Learn strategies to foster innovation within your organization
- Discover practical tools and approaches to implement diversification strategies successfully
Duration: Half day workshop (3 hours)
Introduction: Risk management is vital in the aged care sector, addressing, minimising and eliminating challenges such as falls, medication errors, infections, residential abuse, and environmental hazards for both older people and staff.
This workshop delves into the role of risk registers in aged care and guides the design of effective registers to strengthen risk management practices. By leveraging risk registers as a key tool, providers can improve care quality, support informed decision-making, enhance communication and accountability, and monitor progress in mitigating risks while identifying areas for continuous improvement.
Key learning objectives:
- Understand the importance of risk registers in aged care
- Learn how to design effective risk registers
- Equip with diversity of methods to effectively test and evaluate risk ratings include, scenario analysis, sensitivity analysis, risk matrix and stakeholder feedback
- Discuss the government’s vision for the future of aged care, focusing on ongoing reforms, policy goals, and strategies
- Provide an in-depth explanation of the key obligations that aged care providers must meet under the new regulatory framework and standards
- Outline the Government’s approach and expectation to monitoring and enforcing compliance, ensuring that providers uphold the rights and dignity of older Australians

Liz Hefren-Webb
Aged Care Quality and Safety Commissioner
- Implementing strategies to increase consumer-centric approach to risk management including both clinical and non-clinical areas
- Leveraging internal audit evaluations to improve effectiveness of risk management, control and governance
- Proactively managing risk profile through effective mechanisms that turns risk to business opportunity
- Provides built-in compliance checklists, audit trails, and reminders for facilities to ensure they meet all necessary regulatory requirements
- Identifies potential risks and helps facilities proactively manage them by implementing preventive measures.
- Streamlines the process for logging, investigating, and resolving complaints from residents, families, or staff, ensuring that they are handled in compliance with policies
- Generates customizable reports that provide insights into various aspects of compliance, security, and care quality
- Unpacking the root needs of the aging population
- Investigating the gaps within aged care providers
- Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
- Highlighting the challenges and opportunities of person-led care under the new reform
Panellists:

Robert Fitzgerald
Commissioner
NSW Ageing Disability Commission

Craig Gear
Chief Executive Officer
Older Persons Advocacy Network

Judith Leeson
Older person representative
Aged Care Quality & GRC
Aged Care Workforce
Aged Care Financial Sustainability
Aged Care Technology
Building quality care excellence and ensuring compliance to navigate the aged care reforms
Clinical governance and compliance
- Addressing key clinical governance obligations from different types of providers
- Explaining the reasons behind each new reform and its alignment to the person-led age care and multi-verse model
- Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care
Inviting:

Kris Salisbury
National Director – Clinical Governance & Chief Nurse
Calvary
Empowering the workforce to attract and retain talent
Leadership
- Setting the right expectation within organisations and succeed in compliance of the New Aged Care ACT
- Bring about organisational change and restructuring to provide quality care for clients

Rosy Walia
Chief Executive Officer
Multicultural Care
Strengthening fundamental mechanisms to sustain financial sustainability
Support at Home
- Addressing what government expects from providers in relation to Support at Home program
- Explain the current landscape pricing and costing of home care services
- Providing key recommendations providers need to adjust funds, budgets and prices to operate efficiently
Inviting:

Susan Trainer
Assistant Secretary, Funding Operations & Analysis at Department of Health
Aged Care
Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation
Reforms, Transformation and Innovation
- Strategies for managing budgets, optimising technology resources, and ensuring financial sustainability in light of the reforms
- Exploring digital solutions that streamline reporting, data governance, and regulatory compliance
- Optimising workforce efficiency by reducing the administrative burden, and improve overall workforce management
- Overcoming barriers to adoption and digital implementation to drive successful transformation
- Achieving persons-centred care by restructuring organisational management and processes to accommodate clinical compliance
- Identifying core technologies and systems that facilitates high quality care
- Assessing organisational challenges in adapting to new changes and highlight lesson learnt to overcoming them
- Clarifying the roles and expectations between the Board of Directors and the CEO
- Identifying the challenges posed by new reforms on Directors’ responsibilities
- Evaluating existing tools for assessing Board effectiveness and managing risk
Inviting:

Katherine Platt
Head of Clinical and Service Governance
Bolton Clarke
- Modifying operations to seamlessly integrate SAH program
- Restructuring financial and reporting system through actionable strategies
- Effectively leading and communicating staff and workforce with training and readiness
Inviting:

Josh McFarlane
Chief Executive Officer

Helen Kemp
General Manager Community Health and Care
Benetas

Prue Bowden
Home Health Executive
Australian Unity
- Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
- Identifying the essential capabilities aged care providers should consider when selecting a software solution
- Strategies to integrate new technology effectively while supporting staff with training and change management
- Comprehensive resident profiles to tailor and track individual care plans aligned with regulatory requirements
- Family portal feature to view real-time updates, care plans, and progress reports
- In-built predictive analytics to provide insights to anticipate resident needs, such as increased care levels or health risks
- Robust data encryption to ensure resident and operational data is protected from unauthorized access
- Simplifying the onboarding process with automated workflows by providing necessary documentation to completing orientation tasks
- Using automated workflows to follow up and track onboarding tasks for new hires and provide the support they need during their transition.
- Including a sentiment tracking system to track employee’s onboarding experience and intervene when issues arises
- Understanding the financial pressures aged care providers face, including reduced government funding and rising operational cost
- Practical frameworks to align with the latest aged care reforms and quality standards
- Tools and techniques for effective budget allocation and cost management for long term sustainability
- Highlighting any potential fraud risks and establishment of controls
- Overcoming the barriers of digital adoption and how providers can unlock opportunities for innovation
- Examaning the role of technology megatrends in shaping the future of aged care by 2030
- Learn how to future-proof your organisation by adopting scalable and sustainable digital solutions
- Destigmatising dementia for more informed decision-making practices
- Heightening foundational knowledge of dementia with data and statistics
- Implementing strategies that harnesses autonomy and independence to reduce impact of dementia

Nikki Gilbertson
General Manager Client Services
Dementia Australia
- Creating a work culture that accommodates student placements and increase student experience and outcomes
- Provide support and psychological safety nets
- Structure placements that clearly demonstrates clear growth and skill development in aged care sector
- Recognising the advantages of a small care model in being agile and innovative during times of change
- Identifying key financial levers that can be utilized in a smaller facility to ensure profitability while focusing on care quality
- Leveraging technology to streamline operations, reduce overheads, and enhance resident care
- Discussing what metrics should small care providers track to ensure they are balancing quality and sustainability
- Showcase the value of collaboration with key stakeholders to create ecosystem of community, growth and connection
- Understand strategic investment priorities to enhance efficiency, quality, and sustainability in aged care
- Learn how technology and data-driven solutions can drive person-centered care and operational excellence
- Gain insights from real-world case studies on successful innovation and investment strategies in aged care
- Provide overarching information at client, organisation and managerial level
Include triggers and flags for care prompts - Assist in reporting and/or benchmarking
- Features indicators relevant for reporting and clinical decision making.

ELDAC
- Leveraging AI-powered system to automate laborious, manual tasks throughout the entire lifecycle of elderly care
- Delivering unparalleled value and improved quality care through real-time insights from service, expenditure and staff performance
- Recognising the advantages of a small care model in being agile and innovative during times of change
- Identifying key financial levers that can be utilized in a smaller facility to ensure profitability while focusing on care quality
- Leveraging technology to streamline operations, reduce overheads, and enhance resident care
- Discussing what metrics should small care providers track to ensure they are balancing quality and sustainability
- Showcase the value of collaboration with key stakeholders to create ecosystem of community, growth and connection
- Leveraging data-driven insights to enhance decision-making and resident care
- Understand the role of data and reporting in driving quality improvements and compliance
Simplify technology to ensure seamless access ELDAC
- to critical data for care teams
- Implement best practices for real-time monitoring and performance tracking
- Transform data into actionable strategies to optimise care delivery and outcomes
- Recognising the value of allied health services in slowing down dementia
- Implementing allied health strategies to increase confidence, engagement and motivation within people with dementia
- Creating strategies that focus on enhancing, restoring or maintaining an individual’s functional capacity and independence

Nathan D’Cunha
Associate Professor
University of Canberra
- Discussing what factors influences valuable placement experiences
- Exploring different structures and programs that ensures students feel supported and heard during their journey
- Defining the clear roles of providers to increase positive nursing placement outcomes
- Creating placements that are strategically done to build aged sector capabilities and understand the value of helping the ‘forgotten generation’

Donna Gleisner
General Manager Career Pathways
APNA
- Unveiling key strategies for successfully scaling operations, from increasing capacity to expanding service offerings while maintain quality care
- Sharing financial strategies to support scaling, including investment in infrastructure, risk management, and accessing funding opportunities
- Discuss the role of technology and data in personalizing care and enhancing service delivery as the sector becomes more consumer-driven
Inviting:

Rachel Argaman
Chief Executive Officer
Opal

Ciara Rocks
Chief Customer and Commercial Officer
Estia

Anthony Rice
Chief Financial Officer
Estia

Iain Keddie
Chief operating officer, finance, technology and property
Uniting NSW. ACT

David Allison
National Chief Financial Officer
Calvary

Kerryn Vine-Camp
National Chief Operations Officer
Calvary

Glen Kilpatrick
Chief Growth Officer
Trilogy Care
- Developing AI approach – engagement with members informing policy review, process and capacity and application focus
- Utilising AI tools to strengthen data governance and privacy risks
Topic 1: Governance and compliance
Topic 2: Food
Topic 3: Clinical capabilities and training
Topic 4: Person-centred led services
Topic 1: Retention
Topic 2: Onboarding processes that attracts and engages
- Comfortable and on the ground with minimal
- Hire to job ready
Topic 3: Clinical upskilling
Topic 4: Workforce resilience
Hire to job ready
Understa
Topic 1: Compliance and reporting
Topic 2: Setting prices exercises and methodologies
Topic 3: Leveraging data for better informed financial decision making
Topic 4: Greater resource allocation
Topic 1: Telehealth Advancements in Aged Care
Topic 2: Use of AI in Aged Care
Topic 3: Data Analytics for Predictive Care
Topic 4: Assistive Technologies for Care Deliver
Fred Cicchini, Group CEO, Humanity Group
Inviting:

Jessica Morrissey
National Manager Talent Solutions
Calvary Health Care
- Redesigning specific processes such as curating smarter rostering and care management to eliminate financial waste
- Strategising how to obtain funds and optimise the use of funds
- Highlighting the core capabilities and technology to achieve compliance and financial viability
- Constructing a comprehensive governance framework and its role in achieving financial sustainability
Inviting:

Marisa Galiazzo
General Manager
Lorraine Poulos & Associates
- Understanding the role of predictive analytics and machine learning in identifying early signs of health decline in aged care residents
- Learning how AI-driven insights can support equitable care by reducing biases and ensuring fair resource allocation
- Discovering real-world applications of predictive models in aged care to optimise decision-making and service delivery
- 3 – Hour Cruise on Stunning Sydney Harbour
- Canapes on arrival followed by 3-course Dinner menu
- 3 – Hour Beverage package
- 26 June 2024
- 6:15 PM
- King St Wharf berth 2

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Alison Cameron
Head of Regulation and Compliance
Hammond Care
- Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
- Assessing nursing aged care careers in comparison to other nursing careers
- Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin
Chief Executive Office
Australian Primary Health Care Nurses Association
- Discussing the importance of rights-based, person-centered care and strategies to achieve that
- Highlighting the meaning and processes around trauma healing care
- Addressing the shift of service delivery being culturally safe and inclusive
Inviting:

Ingrid Leonard
Assistant Secretary, Choice & transparency
Department of Health and Aged Care
- Reviewing present sector-wide performance data from quartile reports including outcomes from audits and complaints derived from quarterly reports
- Addressing gaps in age care and highlighting government initiatives aimed to support and bridge these disparities
- Highlighting opportunities of improvement in processes to achieve compliancy to new reform while provide quality care
- Use historical and real-time data to predict health issues for early intervention before conditions worsen.
- Identifies trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
- Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
- Track patients’ progress towards their care goals and adjust interventions as needed
Quality Care and Compliance
Workforce Strategies
Financial Sustainability
Aged Tech Leaders
Building quality care excellence and ensuring compliance to navigate the aged care reforms
Multicultural approaches
- Incorporating multicultural practices to elevate cultural competency and sensitivity within workforce

Tija Mace
Organisational Capability Lead
Feros Care
- Elevating physical wellbeing and social connections to reduce mental illnesses
- Unpacking nuances of cultural battles with isolation and mental illnesses for greater client outcomes
Inviting:

Elfa Moraitakis
Chief Executive Officer,
Multicultural Services
Empowering the workforce to attract and retain talent
Work culture and retention
- Incorporating initiatives that nurtures trust, support within employees to increase work engagement and productivity
- Cultivating mindful leadership to holistically nurture employee satisfaction and professional development capabilities
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare
- Attracting workers into aged care by highlighting organisation’s commitment to its unique value proposition.
- Building trust is key for aged care organisations, and stories can help drive decisions and build emotional connection and trust
- Leverage social media channels as touchpoint assets for exposure, visibility and trust

Rebecca Pacey
hief People & Transformation Officer
Infinity Care
Strengthening fundamental mechanisms to sustain financial sustainability
Financial strategies
- Identifying cost-effective staffing solutions without compromising care quality
- Using data analytics to forecast staffing needs based on resident acuity and care requirements
- Coordinating greater collaboration and support within workforce for greater efficiency use of resources and time

Silvia Albert
Chief Operations Officer
BaptCare
- Discuss the importance of monitoring profitability, cost of care delivery, and resource utilization to leverage benchmark findings
- Exploring strategies for comparing performance to industry benchmarks and identifying key metrics to generate actionable insights.
- Translating benchmarking insights into meaningful objectives such as identifying performance deficits and improvement opportunities
Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation
- Balancing cutting-edge technology adoption with maintaining existing IT infrastructure for stability and growth
- Integrating emerging technologies without disrupting critical legacy infrastructure
- Optimising resources to drive innovation while ensuring system stability and continuity
- Strategies for seamless migration and modernisation in a risk-averse environment
- Leveraging real-time dashboards for better oversight and proactive decision-making
- Best practices for integrating reporting tools to meet regulatory requirements while improving efficiency
- Empowering care teams with actionable insights, ensuring improved resident outcomes and quality care
- Creating a data-driven culture within your organisation to drive performance and compliance
- Have access to self-guided programs and skill-building programs within seconds or meet with a provider within the next day.
- Be available in 30 languages with comprehensive local networks of providers across 60 countries worldwide.
- Personalise mental health journeys that anyone can embark on to support both individual and organisational goals
- In-built feature to customise learning experiences for every role, department, or individual
- Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
- Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill
- Leverage financial data insights to enable better-informed decisions about procurement, resourcing distribution, driving down costs without impacting the quality of clinical care
- Optimise AI tools provide dynamic budget adjustments based on real-time performance metrics
- Identify underutilized services or revenue opportunities helps maximize financial returns
- Fostering a cyber-resilient culture across the organisation
- Exploring cross-functional perspectives on cybersecurity challenges
- Engaging senior stakeholders to champion and invest in robust cyber resilience strategies
- Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
- Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
- Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
- Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
- Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
- Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement
- Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
- Addressing how cultural attitudes influence decision-making processes
- Empowering the Individual with tools to help older people articulate their preferences and values
Palliative Care
ELDAC
VAD
Official Public Advocate
- Prioritises psychological safety and well-being for staff through effective strategies to increase resilience and sustain high quality care
- Equipping workforce self recognition of early signs of compromised mental health within themselves to proactively incorporate interventions
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke
- Management platform that enables rostering, client and carer management with function to produce reports
- Includes mobile app with real time information and tools to provide person centred care.
- Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability
- Discussing the different challenges of home risk assessments and strategies to overcome them
- Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
- Adopting best monitoring systems and processes to streamline risk management and enable timely interventions
- Discussing the new reform and future direction towards multi-provider and what that means for other providers
- Identify disruptions and opportunities on how to sustainably self-manage organisational processes
- Featuring roster employees according to wage costs, staff availability, and compliance rules.
- Providing an intuitive interface streamlines the scheduling process, reducing administrative hassle and ensuring that all staff are easily informed and aligned with their shifts
- Distributing shifts fairly to avoid burnout and ensure a manageable workload for staff and carers requires careful planning
- Preserving organisational identity by adopting innovative cloud-based analytics system
- Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
- Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Stephen Becsi
Chief Executive Officer
Apollo Care
- Addressing concerns around technology adoption, staff training, data privacy, and maintaining human-centric care
- Exploring how these technologies are enhancing caregiving, automating routine tasks, and supporting staff
- Understanding how AI and digital technology can improve care delivery, resident engagement, and workforce efficiency
- Exploring real-world case studies demonstrating the impact of AI-driven decision support and predictive analytics in aged care
- Best practices for integrating AI while maintaining human-centred care and compliance with regulatory requirements
- Challenges and considerations when adopting digital solutions, from implementation to staff training and ethical concerns
- The role of robust technology infrastructure in ensuring data security, compliance, and operational efficiency
- The importance of having a secure and scalable technology infrastructure in aged care
- Strategies to mitigate cyber risks and protect resident information from potential threats
Aged Care Workforce
Financial Sustainability
Chair:

Tom Aune
Founder and Director
Suremploy
- Improving the care experiences and outcomes for older people – lessons for large scale change
- Importance of local leadership, change capability and capacity and the value of strong executive sponsorship
- Utilising validated clinical redesign tools and co-design methodology
- Empowering resident and staff to co-design local solutions aligned to a principle based model of care

Tija Mace
Organisational Capability Lead
Feros Care
- Implementing smart rostering solutions to ensure that the right staff are assigned to the right patients at the right times, without compromising on the quality of care delivered

Sarah Morris
Project Manager – Operations
Blue Cross
Chair:
- Compliance strategies that balance regulatory requirements with financial sustainability
- Exploring how governance and financial management impact on quality care outcomes and what it means for providers
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare

Rebecca Pacey
hief People & Transformation Officer
Infinity Care

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Aged care labour agreements explore the special program for aged care providers, facilitating the recruitment of skilled global talent to meet sector-specific needs.
- Company specific labour agreements offer customised agreements tailored to the unique requirements of different businesses and occupations, ensuring the right fit for your workforce needs.
- Cost saving and benefits highlight the advantages of utilising labour agreements, including reduced hiring expenses and improved workforce efficiency.
- Facilitating employer-employee collaboration drives successful and long-term workforce solutions, enabling organisations to efficiently access and integrate global talent

Krunal Nayak
Chief Marketing Officer
The Jobs N Visa ANZ
- Developing and driving a top-down/bottom-up structure and approach
- Influencing board and executive awareness and engagement
- Assigning and driving risk management accountability throughout the organisation
- Data-driven risk management and reporting
- Establishment of key risk indicators to drive alignment with the Boards appetite for risk and to support decision making and strategic success
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke

Brad Kearns
Head of Strategic Workforce Planning & Talent Acquisition
Uniting NSW.ACT
Quality of care,
Compliance & Governance
Harnessing innovation and technology for aged care
Chair:

Dr Morgan Pankhurst
Research Fellow, Caring Futures Institute, Lecturer Clinical Rehabilitation and Health Sciences
Flinders University
- Discussing specific challenges and opportunities related to governance from aged care providers
- Creating transparency in decision-making processes to build trust and credibility
- Implementing digital dashboards for real-time monitoring and analysis
- Investing in training and development to keep board members informed about best practices in governance reporting

Silvia Albert
Chief Operations Officer
BaptCare
- Discussion on holistic care models that incorporate emotional, spiritual, and psychosocial aspects, focusing on the overall well-being of patients
- Innovative community-based programs and support networks that enhance the quality of life for both patients and their families

Camilla Rowland
Chief Executive Offiicer
Palliative Care Australia
Chair:

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
- Centralising and controlling rostering and suppliers to optimise processes, improve supplier relationships, mitigate risks, and achieve your strategic objectives
- Automated scheduling assisting to reduce human error and ensure optimal staffing levels in just a few clicks
- Staffing analytics: Providing comprehensive insights into rostering trends, supplier capabilities, and staffing requirements for enhanced visibility

Nikki Grech
Executive General Manager
Staff Central

Tania Stewart
Head of Growth
Staff Central
- Implementing privacy policy and ensuring compliance with the privacy regulations
- Revolutionising your data capability into a system that is secure, functional, and creates both reporting and transactional capabilities

Toby Kell
IT Team Lead – Cloud & Systems, Information Communication Technology
Baptcare

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
Outlining strategies for delivering great care for people with dementia

Liane Fletcher
Dementia Advocate

Marie Norman
Manager
National Relationship
- Technogym’s role in enhancing aged care through digital solutions and equipment Engaging and innovative ways to support wellness in aged care facilities

Matt Frost
National Digital and Customer and Success Manager
Technogym

Matthew Godward
Regional Manager
Verkada
- Having targeted recruitment campaigns on social media and digital platforms
- Encouraging participation in tech-based continuous education programs
- Allowing Gen Z employees to contribute ideas and lead tech-driven initiatives Emphasizing the benefits of a tech-savvy Gen Z workforce in the aged care sector

Rebecca Pacey
Chief People & Transformation Officer
Infinite Aged Care
Aged Care Workforce
Chair:

Tom Aune
Founder and Director
Suremploy
- Improving the care experiences and outcomes for older people – lessons for large scale change
- Importance of local leadership, change capability and capacity and the value of strong executive sponsorship
- Utilising validated clinical redesign tools and co-design methodology
- Empowering resident and staff to co-design local solutions aligned to a principle based model of care

Tija Mace
Organisational Capability Lead
Feros Care
- Implementing smart rostering solutions to ensure that the right staff are assigned to the right patients at the right times, without compromising on the quality of care delivered

Sarah Morris
Project Manager – Operations
Blue Cross

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Aged care labour agreements explore the special program for aged care providers, facilitating the recruitment of skilled global talent to meet sector-specific needs.
- Company specific labour agreements offer customised agreements tailored to the unique requirements of different businesses and occupations, ensuring the right fit for your workforce needs.
- Cost saving and benefits highlight the advantages of utilising labour agreements, including reduced hiring expenses and improved workforce efficiency.
- Facilitating employer-employee collaboration drives successful and long-term workforce solutions, enabling organisations to efficiently access and integrate global talent

Krunal Nayak
Chief Marketing Officer
The Jobs N Visa ANZ
Financial Sustainability
Chair:
- Compliance strategies that balance regulatory requirements with financial sustainability
- Exploring how governance and financial management impact on quality care outcomes and what it means for providers
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare

Rebecca Pacey
hief People & Transformation Officer
Infinity Care
- Developing and driving a top-down/bottom-up structure and approach
- Influencing board and executive awareness and engagement
- Assigning and driving risk management accountability throughout the organisation
- Data-driven risk management and reporting
- Establishment of key risk indicators to drive alignment with the Boards appetite for risk and to support decision making and strategic success
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke

Brad Kearns
Head of Strategic Workforce Planning & Talent Acquisition
Uniting NSW.ACT
Quality of care,
Compliance & Governance
Chair:

Dr Morgan Pankhurst
Research Fellow, Caring Futures Institute, Lecturer Clinical Rehabilitation and Health Sciences
Flinders University
- Discussing specific challenges and opportunities related to governance from aged care providers
- Creating transparency in decision-making processes to build trust and credibility
- Implementing digital dashboards for real-time monitoring and analysis
- Investing in training and development to keep board members informed about best practices in governance reporting

Silvia Albert
Chief Operations Officer
BaptCare
- Discussion on holistic care models that incorporate emotional, spiritual, and psychosocial aspects, focusing on the overall well-being of patients
- Innovative community-based programs and support networks that enhance the quality of life for both patients and their families

Camilla Rowland
Chief Executive Offiicer
Palliative Care Australia

Liane Fletcher
Dementia Advocate

Marie Norman
Manager
National Relationship
- Technogym’s role in enhancing aged care through digital solutions and equipment Engaging and innovative ways to support wellness in aged care facilities

Matt Frost
National Digital and Customer and Success Manager
Technogym
Harnessing innovation and technology for aged care
Chair:

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
- Centralising and controlling rostering and suppliers to optimise processes, improve supplier relationships, mitigate risks, and achieve your strategic objectives
- Automated scheduling assisting to reduce human error and ensure optimal staffing levels in just a few clicks
- Staffing analytics: Providing comprehensive insights into rostering trends, supplier capabilities, and staffing requirements for enhanced visibility

Nikki Grech
Executive General Manager
Staff Central

Tania Stewart
Head of Growth
Staff Central
- Implementing privacy policy and ensuring compliance with the privacy regulations
- Revolutionising your data capability into a system that is secure, functional, and creates both reporting and transactional capabilities

Toby Kell
IT Team Lead – Cloud & Systems, Information Communication Technology
Baptcare

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace

Matthew Godward
Regional Manager
Verkada
- Having targeted recruitment campaigns on social media and digital platforms
- Encouraging participation in tech-based continuous education programs
- Allowing Gen Z employees to contribute ideas and lead tech-driven initiatives Emphasizing the benefits of a tech-savvy Gen Z workforce in the aged care sector

Rebecca Pacey
Chief People & Transformation Officer
Infinite Aged Care
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- Discussion on the future of technology in aged care
- Share experiences and insights on overcoming resistance to change to embracing innovation
- Investigate the intersection of aged care and mental health in retaining workforce and delivery high-quality care for older people
- Explore how person-led centered care can influence innovation and sustainability within age care
- Curating processes to support new generation of aged care workers to confidently navigate new set of client needs
- Identifying the possible and emerging challenges in catering to new generation of older people and workers
- Equipping strategies, capabilities and systems to overcome these obstacles
Duration: Half-day workshop (3 hours)
Introduction: Governance should regularly evaluate whether the business model adopted by the executive is effective and producing a sustainable return on equity. If the organization fails to generate this return, its capital will erode over time, preventing it from investing in technology or innovative practices. In such cases, the only viable options are to shut down or pursue a merger.
There are ongoing calls for additional revenue streams to improve providers’ EBITDA, but data shows that, although increased revenue from the government or consumers is essential, it is not a standalone solution to ensuring financial sustainability.
This workshop is focused on equipping aged care providers with the strategies, information, and capabilities necessary to achieve long-term financial sustainability. The session offers practical insights on how to navigate the complex financial landscape while maintaining high-quality care for consumers.
Key learning objectives:
- Identify key drivers in achieving financial sustainability for different types of providers
- Strategies on how to maximise revenue while taking into account the implications of co-contributions for consumers
- Create the right team architecture with appropriate capabilities and how to cultivate a culture that inspires performance of the highest caliber
- Learn best practices of effective care rostering and resource allocation
Duration: Half day workshop (3 hours)
Introduction: In today’s highly competitive aged care landscape, standing out has never been more challenging. With organizations striving to deliver exceptional care while maintaining financial sustainability, differentiation is key. However, as competition intensifies, many providers find themselves grappling with how to remain viable and relevant in a crowded market.
This workshop explores an innovative avenue to achieve just that: diversification. By branching out and expanding into areas such as creating unique products or services, aged care organizations can unlock new revenue streams, strengthen their brand identity, and enhance their value proposition.
Together, we’ll dive into strategies to foster innovation within your organization, identify opportunities for diversification, and explore how these efforts can not only help your organization stay afloat but thrive in this ever-evolving industry. Let’s uncover the tools and approaches that can turn challenges into opportunities for long-term success.
Key learning objectives:
- Understanding the importance of diversification
- Explore how to leverage market pressures and competition as a catalyst for innovative thinking and strategic growth
- Learn strategies to foster innovation within your organization
- Discover practical tools and approaches to implement diversification strategies successfully
Duration: Half day workshop (3 hours)
Introduction: Risk management is vital in the aged care sector, addressing, minimising and eliminating challenges such as falls, medication errors, infections, residential abuse, and environmental hazards for both older people and staff.
This workshop delves into the role of risk registers in aged care and guides the design of effective registers to strengthen risk management practices. By leveraging risk registers as a key tool, providers can improve care quality, support informed decision-making, enhance communication and accountability, and monitor progress in mitigating risks while identifying areas for continuous improvement.
Key learning objectives:
- Understand the importance of risk registers in aged care
- Learn how to design effective risk registers
- Equip with diversity of methods to effectively test and evaluate risk ratings include, scenario analysis, sensitivity analysis, risk matrix and stakeholder feedback
- Discuss the government’s vision for the future of aged care, focusing on ongoing reforms, policy goals, and strategies
- Provide an in-depth explanation of the key obligations that aged care providers must meet under the new regulatory framework and standards
- Outline the Government’s approach and expectation to monitoring and enforcing compliance, ensuring that providers uphold the rights and dignity of older Australians

Liz Hefren-Webb
Aged Care Quality and Safety Commissioner
- Implementing strategies to increase consumer-centric approach to risk management including both clinical and non-clinical areas
- Leveraging internal audit evaluations to improve effectiveness of risk management, control and governance
- Proactively managing risk profile through effective mechanisms that turns risk to business opportunity
- Provides built-in compliance checklists, audit trails, and reminders for facilities to ensure they meet all necessary regulatory requirements
- Identifies potential risks and helps facilities proactively manage them by implementing preventive measures.
- Streamlines the process for logging, investigating, and resolving complaints from residents, families, or staff, ensuring that they are handled in compliance with policies
- Generates customizable reports that provide insights into various aspects of compliance, security, and care quality
- Unpacking the root needs of the aging population
- Investigating the gaps within aged care providers
- Implementing strategies to deeply understand client’s history and traumas and unpack their cultural, diverse needs
- Highlighting the challenges and opportunities of person-led care under the new reform
Panellists:

Robert Fitzgerald
Commissioner
NSW Ageing Disability Commission

Craig Gear
Chief Executive Officer
Older Persons Advocacy Network

Judith Leeson
Older person representative
Aged Care Quality & GRC
Aged Care Workforce
Aged Care Financial Sustainability
Aged Care Technology
Building quality care excellence and ensuring compliance to navigate the aged care reforms
Clinical governance and compliance
- Addressing key clinical governance obligations from different types of providers
- Explaining the reasons behind each new reform and its alignment to the person-led age care and multi-verse model
- Pinpointing effective strategies and processes to faciliate smoother transition to new form of quality care
Inviting:

Kris Salisbury
National Director – Clinical Governance & Chief Nurse
Calvary
Empowering the workforce to attract and retain talent
Leadership
- Setting the right expectation within organisations and succeed in compliance of the New Aged Care ACT
- Bring about organisational change and restructuring to provide quality care for clients

Rosy Walia
Chief Executive Officer
Multicultural Care
Strengthening fundamental mechanisms to sustain financial sustainability
Support at Home
- Addressing what government expects from providers in relation to Support at Home program
- Explain the current landscape pricing and costing of home care services
- Providing key recommendations providers need to adjust funds, budgets and prices to operate efficiently
Inviting:

Susan Trainer
Assistant Secretary, Funding Operations & Analysis at Department of Health
Aged Care
Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation
Reforms, Transformation and Innovation
- Strategies for managing budgets, optimising technology resources, and ensuring financial sustainability in light of the reforms
- Exploring digital solutions that streamline reporting, data governance, and regulatory compliance
- Optimising workforce efficiency by reducing the administrative burden, and improve overall workforce management
- Overcoming barriers to adoption and digital implementation to drive successful transformation
- Achieving persons-centred care by restructuring organisational management and processes to accommodate clinical compliance
- Identifying core technologies and systems that facilitates high quality care
- Assessing organisational challenges in adapting to new changes and highlight lesson learnt to overcoming them
- Clarifying the roles and expectations between the Board of Directors and the CEO
- Identifying the challenges posed by new reforms on Directors’ responsibilities
- Evaluating existing tools for assessing Board effectiveness and managing risk
Inviting:

Katherine Platt
Head of Clinical and Service Governance
Bolton Clarke
- Modifying operations to seamlessly integrate SAH program
- Restructuring financial and reporting system through actionable strategies
- Effectively leading and communicating staff and workforce with training and readiness
Inviting:

Josh McFarlane
Chief Executive Officer

Helen Kemp
General Manager Community Health and Care
Benetas

Prue Bowden
Home Health Executive
Australian Unity
- Understanding the need for adaptable technology for compliance, streamline workflows, and improve service delivery
- Identifying the essential capabilities aged care providers should consider when selecting a software solution
- Strategies to integrate new technology effectively while supporting staff with training and change management
- Comprehensive resident profiles to tailor and track individual care plans aligned with regulatory requirements
- Family portal feature to view real-time updates, care plans, and progress reports
- In-built predictive analytics to provide insights to anticipate resident needs, such as increased care levels or health risks
- Robust data encryption to ensure resident and operational data is protected from unauthorized access
- Simplifying the onboarding process with automated workflows by providing necessary documentation to completing orientation tasks
- Using automated workflows to follow up and track onboarding tasks for new hires and provide the support they need during their transition.
- Including a sentiment tracking system to track employee’s onboarding experience and intervene when issues arises
- Understanding the financial pressures aged care providers face, including reduced government funding and rising operational cost
- Practical frameworks to align with the latest aged care reforms and quality standards
- Tools and techniques for effective budget allocation and cost management for long term sustainability
- Highlighting any potential fraud risks and establishment of controls
- Overcoming the barriers of digital adoption and how providers can unlock opportunities for innovation
- Examaning the role of technology megatrends in shaping the future of aged care by 2030
- Learn how to future-proof your organisation by adopting scalable and sustainable digital solutions
- Destigmatising dementia for more informed decision-making practices
- Heightening foundational knowledge of dementia with data and statistics
- Implementing strategies that harnesses autonomy and independence to reduce impact of dementia

Nikki Gilbertson
General Manager Client Services
Dementia Australia
- Creating a work culture that accommodates student placements and increase student experience and outcomes
- Provide support and psychological safety nets
- Structure placements that clearly demonstrates clear growth and skill development in aged care sector
- Recognising the advantages of a small care model in being agile and innovative during times of change
- Identifying key financial levers that can be utilized in a smaller facility to ensure profitability while focusing on care quality
- Leveraging technology to streamline operations, reduce overheads, and enhance resident care
- Discussing what metrics should small care providers track to ensure they are balancing quality and sustainability
- Showcase the value of collaboration with key stakeholders to create ecosystem of community, growth and connection
- Understand strategic investment priorities to enhance efficiency, quality, and sustainability in aged care
- Learn how technology and data-driven solutions can drive person-centered care and operational excellence
- Gain insights from real-world case studies on successful innovation and investment strategies in aged care
- Provide overarching information at client, organisation and managerial level
Include triggers and flags for care prompts - Assist in reporting and/or benchmarking
- Features indicators relevant for reporting and clinical decision making.

ELDAC
- Leveraging AI-powered system to automate laborious, manual tasks throughout the entire lifecycle of elderly care
- Delivering unparalleled value and improved quality care through real-time insights from service, expenditure and staff performance
- Recognising the advantages of a small care model in being agile and innovative during times of change
- Identifying key financial levers that can be utilized in a smaller facility to ensure profitability while focusing on care quality
- Leveraging technology to streamline operations, reduce overheads, and enhance resident care
- Discussing what metrics should small care providers track to ensure they are balancing quality and sustainability
- Showcase the value of collaboration with key stakeholders to create ecosystem of community, growth and connection
- Leveraging data-driven insights to enhance decision-making and resident care
- Understand the role of data and reporting in driving quality improvements and compliance
Simplify technology to ensure seamless access ELDAC
- to critical data for care teams
- Implement best practices for real-time monitoring and performance tracking
- Transform data into actionable strategies to optimise care delivery and outcomes
- Recognising the value of allied health services in slowing down dementia
- Implementing allied health strategies to increase confidence, engagement and motivation within people with dementia
- Creating strategies that focus on enhancing, restoring or maintaining an individual’s functional capacity and independence

Nathan D’Cunha
Associate Professor
University of Canberra
- Discussing what factors influences valuable placement experiences
- Exploring different structures and programs that ensures students feel supported and heard during their journey
- Defining the clear roles of providers to increase positive nursing placement outcomes
- Creating placements that are strategically done to build aged sector capabilities and understand the value of helping the ‘forgotten generation’

Donna Gleisner
General Manager Career Pathways
APNA
- Unveiling key strategies for successfully scaling operations, from increasing capacity to expanding service offerings while maintain quality care
- Sharing financial strategies to support scaling, including investment in infrastructure, risk management, and accessing funding opportunities
- Discuss the role of technology and data in personalizing care and enhancing service delivery as the sector becomes more consumer-driven
Inviting:

Rachel Argaman
Chief Executive Officer
Opal

Ciara Rocks
Chief Customer and Commercial Officer
Estia

Anthony Rice
Chief Financial Officer
Estia

Iain Keddie
Chief operating officer, finance, technology and property
Uniting NSW. ACT

David Allison
National Chief Financial Officer
Calvary

Kerryn Vine-Camp
National Chief Operations Officer
Calvary

Glen Kilpatrick
Chief Growth Officer
Trilogy Care
- Developing AI approach – engagement with members informing policy review, process and capacity and application focus
- Utilising AI tools to strengthen data governance and privacy risks
Topic 1: Governance and compliance
Topic 2: Food
Topic 3: Clinical capabilities and training
Topic 4: Person-centred led services
Topic 1: Retention
Topic 2: Onboarding processes that attracts and engages
- Comfortable and on the ground with minimal
- Hire to job ready
Topic 3: Clinical upskilling
Topic 4: Workforce resilience
Hire to job ready
Understa
Topic 1: Compliance and reporting
Topic 2: Setting prices exercises and methodologies
Topic 3: Leveraging data for better informed financial decision making
Topic 4: Greater resource allocation
Topic 1: Telehealth Advancements in Aged Care
Topic 2: Use of AI in Aged Care
Topic 3: Data Analytics for Predictive Care
Topic 4: Assistive Technologies for Care Deliver
Fred Cicchini, Group CEO, Humanity Group
Inviting:

Jessica Morrissey
National Manager Talent Solutions
Calvary Health Care
- Redesigning specific processes such as curating smarter rostering and care management to eliminate financial waste
- Strategising how to obtain funds and optimise the use of funds
- Highlighting the core capabilities and technology to achieve compliance and financial viability
- Constructing a comprehensive governance framework and its role in achieving financial sustainability
Inviting:

Marisa Galiazzo
General Manager
Lorraine Poulos & Associates
- Understanding the role of predictive analytics and machine learning in identifying early signs of health decline in aged care residents
- Learning how AI-driven insights can support equitable care by reducing biases and ensuring fair resource allocation
- Discovering real-world applications of predictive models in aged care to optimise decision-making and service delivery
- 3 – Hour Cruise on Stunning Sydney Harbour
- Canapes on arrival followed by 3-course Dinner menu
- 3 – Hour Beverage package
- 26 June 2024
- 6:15 PM
- King St Wharf berth 2

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Alison Cameron
Head of Regulation and Compliance
Hammond Care
- Identifying the wants, expectations and movement of aged care nurses from evidence based data collection
- Assessing nursing aged care careers in comparison to other nursing careers
- Highlighting key mechanisms such as tertiary education and workplace culture has on the attracting and retaining the workforce

Ken Griffin
Chief Executive Office
Australian Primary Health Care Nurses Association
- Discussing the importance of rights-based, person-centered care and strategies to achieve that
- Highlighting the meaning and processes around trauma healing care
- Addressing the shift of service delivery being culturally safe and inclusive
Inviting:

Ingrid Leonard
Assistant Secretary, Choice & transparency
Department of Health and Aged Care
- Reviewing present sector-wide performance data from quartile reports including outcomes from audits and complaints derived from quarterly reports
- Addressing gaps in age care and highlighting government initiatives aimed to support and bridge these disparities
- Highlighting opportunities of improvement in processes to achieve compliancy to new reform while provide quality care
- Use historical and real-time data to predict health issues for early intervention before conditions worsen.
- Identifies trends in patients’ health data to predict flare-ups or exacerbations of chronic conditions, allowing for proactive care adjustments.
- Adjust care plans based on ongoing data inputs, ensuring care is personalized and responsive to changes in the patient’s health, preferences, and needs.
- Track patients’ progress towards their care goals and adjust interventions as needed
Quality Care and Compliance
Workforce Strategies
Financial Sustainability
Aged Tech Leaders
Building quality care excellence and ensuring compliance to navigate the aged care reforms
Multicultural approaches
- Incorporating multicultural practices to elevate cultural competency and sensitivity within workforce

Tija Mace
Organisational Capability Lead
Feros Care
- Elevating physical wellbeing and social connections to reduce mental illnesses
- Unpacking nuances of cultural battles with isolation and mental illnesses for greater client outcomes
Inviting:

Elfa Moraitakis
Chief Executive Officer,
Multicultural Services
Empowering the workforce to attract and retain talent
Work culture and retention
- Incorporating initiatives that nurtures trust, support within employees to increase work engagement and productivity
- Cultivating mindful leadership to holistically nurture employee satisfaction and professional development capabilities
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare
- Attracting workers into aged care by highlighting organisation’s commitment to its unique value proposition.
- Building trust is key for aged care organisations, and stories can help drive decisions and build emotional connection and trust
- Leverage social media channels as touchpoint assets for exposure, visibility and trust

Rebecca Pacey
hief People & Transformation Officer
Infinity Care
Strengthening fundamental mechanisms to sustain financial sustainability
Financial strategies
- Identifying cost-effective staffing solutions without compromising care quality
- Using data analytics to forecast staffing needs based on resident acuity and care requirements
- Coordinating greater collaboration and support within workforce for greater efficiency use of resources and time

Silvia Albert
Chief Operations Officer
BaptCare
- Discuss the importance of monitoring profitability, cost of care delivery, and resource utilization to leverage benchmark findings
- Exploring strategies for comparing performance to industry benchmarks and identifying key metrics to generate actionable insights.
- Translating benchmarking insights into meaningful objectives such as identifying performance deficits and improvement opportunities
Aligning digital transformation strategies with the New Aged Care Act for compliance and innovation
- Balancing cutting-edge technology adoption with maintaining existing IT infrastructure for stability and growth
- Integrating emerging technologies without disrupting critical legacy infrastructure
- Optimising resources to drive innovation while ensuring system stability and continuity
- Strategies for seamless migration and modernisation in a risk-averse environment
- Leveraging real-time dashboards for better oversight and proactive decision-making
- Best practices for integrating reporting tools to meet regulatory requirements while improving efficiency
- Empowering care teams with actionable insights, ensuring improved resident outcomes and quality care
- Creating a data-driven culture within your organisation to drive performance and compliance
- Have access to self-guided programs and skill-building programs within seconds or meet with a provider within the next day.
- Be available in 30 languages with comprehensive local networks of providers across 60 countries worldwide.
- Personalise mental health journeys that anyone can embark on to support both individual and organisational goals
- In-built feature to customise learning experiences for every role, department, or individual
- Track learning progress with customizable dashboards to identify skill gaps, track training, and ensure compliance.
- Includes healthcare educator insights, stories and lessons learnt, combined with latest information, motivating staff to learn and upskill
- Leverage financial data insights to enable better-informed decisions about procurement, resourcing distribution, driving down costs without impacting the quality of clinical care
- Optimise AI tools provide dynamic budget adjustments based on real-time performance metrics
- Identify underutilized services or revenue opportunities helps maximize financial returns
- Fostering a cyber-resilient culture across the organisation
- Exploring cross-functional perspectives on cybersecurity challenges
- Engaging senior stakeholders to champion and invest in robust cyber resilience strategies
- Empowering and enabling a real voice for people living in residential aged care through Consumer Advisory Bodies
- Curating effective lifestyle programs by asking the right feedback questions and generating the insights needed for transformational change
- Promoting a culture of openness and transparency in business operations to foster inclusive and productive community communication

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Enable anonymous or confidential reporting, encouraging more individuals to come forward without fear of retribution.
- Includes comprehensive case management tools and real-time analytics, enabling aged care providers to identify areas of intervention
- Gain instant insights of reported incidents, allowing aged care providers to identify trends and implement targeted interventions
- Gather feedback to evaluate the effectiveness of the resolution process and identify areas for improvement
- Navigating legal and ethical dimensions of supported decision including consent, legal protections and capacity assessments
- Addressing how cultural attitudes influence decision-making processes
- Empowering the Individual with tools to help older people articulate their preferences and values
Palliative Care
ELDAC
VAD
Official Public Advocate
- Prioritises psychological safety and well-being for staff through effective strategies to increase resilience and sustain high quality care
- Equipping workforce self recognition of early signs of compromised mental health within themselves to proactively incorporate interventions
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke
- Management platform that enables rostering, client and carer management with function to produce reports
- Includes mobile app with real time information and tools to provide person centred care.
- Give access to carer notes, observations, administered medication and visit information to older person’s family and friends and deepen transparency and accountability
- Discussing the different challenges of home risk assessments and strategies to overcome them
- Sharing mechanisms that build staff capabilities to clearly communicate with older people and their families on how to reduce preventable risk hazards
- Adopting best monitoring systems and processes to streamline risk management and enable timely interventions
- Discussing the new reform and future direction towards multi-provider and what that means for other providers
- Identify disruptions and opportunities on how to sustainably self-manage organisational processes
- Featuring roster employees according to wage costs, staff availability, and compliance rules.
- Providing an intuitive interface streamlines the scheduling process, reducing administrative hassle and ensuring that all staff are easily informed and aligned with their shifts
- Distributing shifts fairly to avoid burnout and ensure a manageable workload for staff and carers requires careful planning
- Preserving organisational identity by adopting innovative cloud-based analytics system
- Harnessing AI tools and capabilities aligning with organisational’s culture and structure to enhance data-driven decision making
- Achieving KPIs with comprehensive and visual financial reporting to ensure long term viability

Stephen Becsi
Chief Executive Officer
Apollo Care
- Addressing concerns around technology adoption, staff training, data privacy, and maintaining human-centric care
- Exploring how these technologies are enhancing caregiving, automating routine tasks, and supporting staff
- Understanding how AI and digital technology can improve care delivery, resident engagement, and workforce efficiency
- Exploring real-world case studies demonstrating the impact of AI-driven decision support and predictive analytics in aged care
- Best practices for integrating AI while maintaining human-centred care and compliance with regulatory requirements
- Challenges and considerations when adopting digital solutions, from implementation to staff training and ethical concerns
- The role of robust technology infrastructure in ensuring data security, compliance, and operational efficiency
- The importance of having a secure and scalable technology infrastructure in aged care
- Strategies to mitigate cyber risks and protect resident information from potential threats
Aged Care Workforce
Financial Sustainability
Chair:

Tom Aune
Founder and Director
Suremploy
- Improving the care experiences and outcomes for older people – lessons for large scale change
- Importance of local leadership, change capability and capacity and the value of strong executive sponsorship
- Utilising validated clinical redesign tools and co-design methodology
- Empowering resident and staff to co-design local solutions aligned to a principle based model of care

Tija Mace
Organisational Capability Lead
Feros Care
- Implementing smart rostering solutions to ensure that the right staff are assigned to the right patients at the right times, without compromising on the quality of care delivered

Sarah Morris
Project Manager – Operations
Blue Cross
Chair:
- Compliance strategies that balance regulatory requirements with financial sustainability
- Exploring how governance and financial management impact on quality care outcomes and what it means for providers
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare

Rebecca Pacey
hief People & Transformation Officer
Infinity Care

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Aged care labour agreements explore the special program for aged care providers, facilitating the recruitment of skilled global talent to meet sector-specific needs.
- Company specific labour agreements offer customised agreements tailored to the unique requirements of different businesses and occupations, ensuring the right fit for your workforce needs.
- Cost saving and benefits highlight the advantages of utilising labour agreements, including reduced hiring expenses and improved workforce efficiency.
- Facilitating employer-employee collaboration drives successful and long-term workforce solutions, enabling organisations to efficiently access and integrate global talent

Krunal Nayak
Chief Marketing Officer
The Jobs N Visa ANZ
- Developing and driving a top-down/bottom-up structure and approach
- Influencing board and executive awareness and engagement
- Assigning and driving risk management accountability throughout the organisation
- Data-driven risk management and reporting
- Establishment of key risk indicators to drive alignment with the Boards appetite for risk and to support decision making and strategic success
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke

Brad Kearns
Head of Strategic Workforce Planning & Talent Acquisition
Uniting NSW.ACT
Quality of care,
Compliance & Governance
Harnessing innovation and technology for aged care
Chair:

Dr Morgan Pankhurst
Research Fellow, Caring Futures Institute, Lecturer Clinical Rehabilitation and Health Sciences
Flinders University
- Discussing specific challenges and opportunities related to governance from aged care providers
- Creating transparency in decision-making processes to build trust and credibility
- Implementing digital dashboards for real-time monitoring and analysis
- Investing in training and development to keep board members informed about best practices in governance reporting

Silvia Albert
Chief Operations Officer
BaptCare
- Discussion on holistic care models that incorporate emotional, spiritual, and psychosocial aspects, focusing on the overall well-being of patients
- Innovative community-based programs and support networks that enhance the quality of life for both patients and their families

Camilla Rowland
Chief Executive Offiicer
Palliative Care Australia
Chair:

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
- Centralising and controlling rostering and suppliers to optimise processes, improve supplier relationships, mitigate risks, and achieve your strategic objectives
- Automated scheduling assisting to reduce human error and ensure optimal staffing levels in just a few clicks
- Staffing analytics: Providing comprehensive insights into rostering trends, supplier capabilities, and staffing requirements for enhanced visibility

Nikki Grech
Executive General Manager
Staff Central

Tania Stewart
Head of Growth
Staff Central
- Implementing privacy policy and ensuring compliance with the privacy regulations
- Revolutionising your data capability into a system that is secure, functional, and creates both reporting and transactional capabilities

Toby Kell
IT Team Lead – Cloud & Systems, Information Communication Technology
Baptcare

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
Outlining strategies for delivering great care for people with dementia

Liane Fletcher
Dementia Advocate

Marie Norman
Manager
National Relationship
- Technogym’s role in enhancing aged care through digital solutions and equipment Engaging and innovative ways to support wellness in aged care facilities

Matt Frost
National Digital and Customer and Success Manager
Technogym

Matthew Godward
Regional Manager
Verkada
- Having targeted recruitment campaigns on social media and digital platforms
- Encouraging participation in tech-based continuous education programs
- Allowing Gen Z employees to contribute ideas and lead tech-driven initiatives Emphasizing the benefits of a tech-savvy Gen Z workforce in the aged care sector

Rebecca Pacey
Chief People & Transformation Officer
Infinite Aged Care
Aged Care Workforce
Chair:

Tom Aune
Founder and Director
Suremploy
- Improving the care experiences and outcomes for older people – lessons for large scale change
- Importance of local leadership, change capability and capacity and the value of strong executive sponsorship
- Utilising validated clinical redesign tools and co-design methodology
- Empowering resident and staff to co-design local solutions aligned to a principle based model of care

Tija Mace
Organisational Capability Lead
Feros Care
- Implementing smart rostering solutions to ensure that the right staff are assigned to the right patients at the right times, without compromising on the quality of care delivered

Sarah Morris
Project Manager – Operations
Blue Cross

Rae Blackledge
Head of Engagement and Quality of Life
Baptistcare
- Aged care labour agreements explore the special program for aged care providers, facilitating the recruitment of skilled global talent to meet sector-specific needs.
- Company specific labour agreements offer customised agreements tailored to the unique requirements of different businesses and occupations, ensuring the right fit for your workforce needs.
- Cost saving and benefits highlight the advantages of utilising labour agreements, including reduced hiring expenses and improved workforce efficiency.
- Facilitating employer-employee collaboration drives successful and long-term workforce solutions, enabling organisations to efficiently access and integrate global talent

Krunal Nayak
Chief Marketing Officer
The Jobs N Visa ANZ
Financial Sustainability
Chair:
- Compliance strategies that balance regulatory requirements with financial sustainability
- Exploring how governance and financial management impact on quality care outcomes and what it means for providers
Inviting:

Jodi Taylor
Allied Health Manager
BaptistCare

Rebecca Pacey
hief People & Transformation Officer
Infinity Care
- Developing and driving a top-down/bottom-up structure and approach
- Influencing board and executive awareness and engagement
- Assigning and driving risk management accountability throughout the organisation
- Data-driven risk management and reporting
- Establishment of key risk indicators to drive alignment with the Boards appetite for risk and to support decision making and strategic success
Inviting:

Cara Williams
Head of Safety & Wellbeing
Bolton Clarke

Brad Kearns
Head of Strategic Workforce Planning & Talent Acquisition
Uniting NSW.ACT
Quality of care,
Compliance & Governance
Chair:

Dr Morgan Pankhurst
Research Fellow, Caring Futures Institute, Lecturer Clinical Rehabilitation and Health Sciences
Flinders University
- Discussing specific challenges and opportunities related to governance from aged care providers
- Creating transparency in decision-making processes to build trust and credibility
- Implementing digital dashboards for real-time monitoring and analysis
- Investing in training and development to keep board members informed about best practices in governance reporting

Silvia Albert
Chief Operations Officer
BaptCare
- Discussion on holistic care models that incorporate emotional, spiritual, and psychosocial aspects, focusing on the overall well-being of patients
- Innovative community-based programs and support networks that enhance the quality of life for both patients and their families

Camilla Rowland
Chief Executive Offiicer
Palliative Care Australia

Liane Fletcher
Dementia Advocate

Marie Norman
Manager
National Relationship
- Technogym’s role in enhancing aged care through digital solutions and equipment Engaging and innovative ways to support wellness in aged care facilities

Matt Frost
National Digital and Customer and Success Manager
Technogym
Harnessing innovation and technology for aged care
Chair:

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace
- Centralising and controlling rostering and suppliers to optimise processes, improve supplier relationships, mitigate risks, and achieve your strategic objectives
- Automated scheduling assisting to reduce human error and ensure optimal staffing levels in just a few clicks
- Staffing analytics: Providing comprehensive insights into rostering trends, supplier capabilities, and staffing requirements for enhanced visibility

Nikki Grech
Executive General Manager
Staff Central

Tania Stewart
Head of Growth
Staff Central
- Implementing privacy policy and ensuring compliance with the privacy regulations
- Revolutionising your data capability into a system that is secure, functional, and creates both reporting and transactional capabilities

Toby Kell
IT Team Lead – Cloud & Systems, Information Communication Technology
Baptcare

Michelle Graham
Lead Consultant, Aged Care
Ideagen CompliSpace

Matthew Godward
Regional Manager
Verkada
- Having targeted recruitment campaigns on social media and digital platforms
- Encouraging participation in tech-based continuous education programs
- Allowing Gen Z employees to contribute ideas and lead tech-driven initiatives Emphasizing the benefits of a tech-savvy Gen Z workforce in the aged care sector

Rebecca Pacey
Chief People & Transformation Officer
Infinite Aged Care
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- Discussion on the future of technology in aged care
- Share experiences and insights on overcoming resistance to change to embracing innovation
- Investigate the intersection of aged care and mental health in retaining workforce and delivery high-quality care for older people
- Explore how person-led centered care can influence innovation and sustainability within age care
- Curating processes to support new generation of aged care workers to confidently navigate new set of client needs
- Identifying the possible and emerging challenges in catering to new generation of older people and workers
- Equipping strategies, capabilities and systems to overcome these obstacles
We’re in the process of bringing together the best of the best for the 2025 agenda. Be the first to hear about the latest updates by registering your interest on the link below as 6th Annual Aged Care Week returns bigger & better with a fresh new look and dynamic line up of local and international speakers in 2025.