5:30PM | Closing Remarks from the Chair and end of Day 2
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_35.png)
4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
5:00PM | Case Study: How Amber Aged Care and Purple Orange collaborated to support the needs of older Australians through a traineeship for people with disability
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_14.png)
4:30PM | Case Study: Building financial resilience within the aged care sector in a rapidly evolving regulatory and business landscape
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_22.png)
3:30PM | Afternoon Refreshments
2:30PM | Reserved Silver Sponsor Session
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_32.png)
2:30PM | Leveraging organisational capabilities to differentiate your organisation and remain competitive
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_21.png)
3:00PM | Reserved Silver Sponsor Session
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_32.png)
3:00PM | Case Study: Embracing individual-centric aged care through the Jimbelunga model of care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_13.png)