3:00PM | Case Study: Embracing individual-centric aged care through the Jimbelunga model of care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_13.png)
2:00PM | Developing consumer engagement models to engage with older Australians and incorporate feedback
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_12.png)
12:30PM | Case Study: Adapting work designs to deliver integrated care to older Australians
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_11.png)
3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_25.png)
2:30PM | Case Study: Daring to do dementia differently – Standing in our stories and doing dementia care well
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_5.png)
1:00PM | Networking Luncheon
11:30AM | Panel Discussion: Innovating within aged care to drive improved outcomes and customer-centricity
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_26.png)
12:00PM | Driving a culture of quality and safety in aged care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_3.png)
9:00AM | Opening Keynote: Rethinking what aged care can be through innovative service delivery and utilisation of technology
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_1.png)