7:00PM | Networking Dinner
5:30PM | Closing Remarks from the Chair and end of Day 2
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_35.png)
4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
5:00PM | Case Study: How Amber Aged Care and Purple Orange collaborated to support the needs of older Australians through a traineeship for people with disability
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_14.png)
4:30PM | Case Study: Building financial resilience within the aged care sector in a rapidly evolving regulatory and business landscape
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_22.png)
3:30PM | Afternoon Refreshments
5:40PM | Sponsored Networking Drinks
5:30PM | Closing Remarks from the Chair and end of Day 1
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_33.png)
5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience
4:30PM | Managing increased compliance and reporting requirements as a component of aged care service delivery
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_17.png)