4:30PM | Managing increased compliance and reporting requirements as a component of aged care service delivery
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_17.png)
4:00PM | Developing a strategic approach towards risk management that assists in improving service quality and reducing ‘near misses’
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_16.png)
2:30PM | Panel Discussion: Creating a holistic and integrated corporate and clinical governance framework
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_28.png)
12:30PM | Case Study: Moving from a compliance mindset towards a culture and mindset of continuous improvement
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_4.png)