9:00AM | Keynote: Developing innovative care models to deliver holistic and collaborative care approaches
4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
2:00PM | Developing consumer engagement models to engage with older Australians and incorporate feedback
10:00AM | Panel Discussion: Co-designing care management with older Australians and examining its role in residential and in-home care
5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience
3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia