9:00AM | Keynote: Developing innovative care models to deliver holistic and collaborative care approaches
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_7.png)
9:30AM | Panel Discussion: How to utilise your workforce when adapting to ongoing labour shortages
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_session4-copy-4.png)
12:30PM | Reserved Gold Sponsor Session
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_session4-copy-7.png)
4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
3:00PM | Case Study: Embracing individual-centric aged care through the Jimbelunga model of care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_13.png)
2:00PM | Developing consumer engagement models to engage with older Australians and incorporate feedback
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_12.png)
12:30PM | Case Study: Adapting work designs to deliver integrated care to older Australians
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_11.png)
10:00AM | Panel Discussion: Co-designing care management with older Australians and examining its role in residential and in-home care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_9.png)
5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience
3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_25.png)