4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology

11:30AM | Designing service delivery by listening to older Australians as experts in their own care

5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience

4:30PM | Managing increased compliance and reporting requirements as a component of aged care service delivery

4:00PM | Developing a strategic approach towards risk management that assists in improving service quality and reducing ‘near misses’

3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia

9:00AM | Opening Keynote: Rethinking what aged care can be through innovative service delivery and utilisation of technology

4:00PM | Undergoing an ATS implementation successfully through consistency

9:00AM | Opening Keynote: Partnering with technology to solve complex workforce challenges in your organisation

2:30PM | Using your data to drive successful decision-making in human resources