4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
11:30AM | Designing service delivery by listening to older Australians as experts in their own care
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_10.png)
5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience
4:30PM | Managing increased compliance and reporting requirements as a component of aged care service delivery
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_17.png)
4:00PM | Developing a strategic approach towards risk management that assists in improving service quality and reducing ‘near misses’
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_16.png)
3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_25.png)
9:00AM | Opening Keynote: Rethinking what aged care can be through innovative service delivery and utilisation of technology
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_FS-and-CX-Agenda-cards_1.png)
4:00PM | Undergoing an ATS implementation successfully through consistency
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_session4-copy-19.png)
9:00AM | Opening Keynote: Partnering with technology to solve complex workforce challenges in your organisation
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_session4-copy-18.png)
2:30PM | Using your data to drive successful decision-making in human resources
![](https://agedcareweek.com.au/wp-content/uploads/2023/02/AGE28_session4-copy-17.png)