4:00PM | Case Study: Driving customer-centricity and transforming processes through improved use of data and technology
11:30AM | Designing service delivery by listening to older Australians as experts in their own care
5:00PM | Case Study: Integrating Artificial Intelligence into aged care settings to improve the consumer experience
4:30PM | Managing increased compliance and reporting requirements as a component of aged care service delivery
4:00PM | Developing a strategic approach towards risk management that assists in improving service quality and reducing ‘near misses’
3:00PM | Case Study: How Glenview Community Services utilised small house living to support older Australians living with dementia
9:00AM | Opening Keynote: Rethinking what aged care can be through innovative service delivery and utilisation of technology
4:00PM | Undergoing an ATS implementation successfully through consistency
9:00AM | Opening Keynote: Partnering with technology to solve complex workforce challenges in your organisation
2:30PM | Using your data to drive successful decision-making in human resources
